Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
On Another level!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On another level! My biggest concern from the last model was staying in my ear during activities like exercising etc. Not anymore, these stay put, sound quality are excellent as always, ANC are even better from the M3s which I didn't think was possible. The case has drastically been miniaturized and has wireless charging on the bottom. Been using them since I got them and have been very satisfied. You get what you pay for and these are no exception. Thanks Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Racerx, we're glad that you are enjoying our newest Industry-leading noise cancellation headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality
The best I've owned.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have great sound. Just enough bass without being overpowering. The noise cancelling is also top notch. I'm very happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lemar,
Awesome! We are glad to hear you are enjoying the great sound quality, bass and noise canceling features of our industry-leading, noise-canceling WF1000XM4 Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
They live in my ear with or without sound.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and light. Noise cancelling is second to none. I just leave them in sometimes to block out the noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gregphomet,
We appreciate the 5-star rating and we're glad you like the noise canceling and comfortability of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony!
Regards,
David
Good enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are good but not as good as the rave reviews I read about them. I’d say they are overpriced.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tooknyc, we're glad you like our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Bass
Great for people with bigger ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Xm4 earbuds are some of the highest end money can buy. My only issue is that the buds themselves are quite big. I didn't have issues with them falling out, but it kept feeling like they would. And sleeping with these on doesn't irritate my ear, but I notice they're there and that gets a little irritating. The bass these produce almost makes it worth it, but I might or might not end up returning them. If you have bigger ears, and some money to spend, these will not disappoint at all. Sound quality wise, in my opinion, nothing comes close.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hank, Thank you for sharing your experience with your WF1000XM4 wireless in-ear headphones. Your WF1000XM4 headphones come with different sizes of earbuds tips. We highly recommend choosing the earbud tips to ones that fit more snugly in your ears. To wear them correctly, please follow the guide from this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. Despite your concerns, it's nice to hear that you like the sound quality of your headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Excellent sound and battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was super easy to set up. Works well with apple, android, and PC. If you need them for working out or running, I'd go with something that fits a little more securely in you're ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RossG, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Why didn't I buy these earlier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound quality, awesome noise canceling, very comfortable, easy to use and easy to adjust to fit your needs/situation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FatherOfTwins, Great! We're glad that you like the sound quality, noise canceling function, comfort, fit, and ease of use. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Easy listen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable once you get them in right. Sound quality for being Bluetooth is quite amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yessir, Awesome! We're glad that you are enjoying the sound quality and comfort. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Earphone worth your time and money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great. I was looking fot an wireless earphone to use when working out and it never falls off my ear. Great smarphone software as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlackShore, Thanks for sharing your awesome experience! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sound Quality & Noice Cancelling Tech - Phenomenal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent Ear Headphones, sound quality if phenomenal also as is the noice canceling technology, these are all around great headphones, the only thing I wasn't that happy about is that it can only connect to one devise at a time. See I have the over ear version of these same earphones and you can connect two devises to it simultaneously, so I just assumed these would also but that's not their fault, I assumed, never assume, when you assume, it's on you not them. That being said, Great Noise Canceling Earphones, all around!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Im2hi4u2clol,
We appreciate the 5-star rating and we're glad you like the sound quality and noise canceling function of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
Great earbuds
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great. Much betger connectivity than samsungs buds pro 2. I will soon buy the new model but these are awesome
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality is amazing. Easy to use and very comfortable . The learning capability of these buds are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kotic, Great! We're happy to hear that you like the sound quality, comfort, and ease of use. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Almost Perfect
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nearly flawless! Only issues is size, weight and most importantly call clarity. At least on iPhone. no one I talk to can hear me with these buds, which meant I could only use them for music…I have the Sennheiser mtw3 now and am way happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shamar, Thank you for the feedback on your experience with your WF1000XM4. The weight is due to the newly designed 6mm driver unit, featuring a 20% increase in magnet volume, gives you improved performance in low frequencies. It also enhances noise canceling by generating a high-precision cancellation signal to the low frequency range. We also appreciate your feedback about the size of the earbuds. Although it is larger is size, it features new ergonomic surface design that combines a shape that matches the ear cavity to ensure a comfortable fit.
And for mic or call quality issues, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html
We also recommend performing a factory reset, You may refer to this link for the step-by-step procedure: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Best ear buds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these. They fit well, hold a good charge, sound great & the noise canceling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stew, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great, may not suit all ear types...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great and very convenient to use. Sound Quality Good, Convenience Good....only thing to check is how well it suits your ears and more specifically ear canals for good sound seal. I would still recommend these to anyone looking for a great pair of wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnno,
Thank you for sharing your experience with us. We're glad to know you like the sound quality and comfort with your new headphones. Your feedback is greatly appreciated. You may check this link on how to properly wear the headset: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Also, with the “Sony | Headphones Connect” app helps you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
We designed the XM4 In-ear headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for purchasing Sony! - Kris
Stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good until the left one would not hold a charge. I tried using the BB total plan, but it was not repairable, and there was no exchange allowed.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
Excellent sound and features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great. Definitely some of the best on the market. Good battery life too. If the price doesn’t bother you, you won’t be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello fillway,
Thank you for the 5-star rating and we are glad you like the sound quality and battery performance of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
Great Customer experience
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer was great. The guy helped with all concerns i had with the purchase.
No, I would not recommend this to a friend- Pros mentioned:Comfort, Sound quality
Best earphones I ever tried.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best in ear headphone I ever tried. My better sound and comfortable in the ear. The noise cancelling is out of this world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gazukpr, We are glad that your new Sony Sony wireless noise canceling in-ear headphones are the best headphones you ever tried. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
Happy with it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for earbuds, this is by far the best. Superb in bass, can change in the app on your preference. Also a clear sound for podcast.
I would recommend this to a friend