Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Sony earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the fit they wanted to fall out of my ear and they didn't last more than a year before the right earbud would lose it's charge in less than 20 minutes.
No, I would not recommend this to a friend Sony ear buds! I want the gift card!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these everday at work. Great sound quality and i love all the different features they have.
I would recommend this to a friend- Pros mentioned:Sound quality
New favorite headphones.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancel was better than I expected. Having both the airpod pros and these, I prefer the wf xm4’s. It’s nice how they brought features from the headphones to the earphones like pressing on the earphone to allow the ambient sound for easy listening. The only time I prefer the AirPods is for making calls as they sound a bit smoother. Another great thing is the xm4’s don’t struggle to stay in my ear as much. Of course sound quality is a factor too, they sound great and the app you download for it allows you to adjust the EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Numb, Great! We're glad that you are enjoying the sound quality, features, noise canceling function, and EQ settings using the Headphones Connect app. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sound good, not as comfortable for my ears
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound pretty good and I like the concept behind the headphones. I do wish they had better integration with Apple and that they were more comfortable. I can’t really wear these in my ears for more than at most 45 min
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John,
Thanks for commenting! We are thrilled to know your satisfaction with the exceptional sound quality, features, and superb performance of our WF-1000XM4. We truly appreciate your input with the fit and integration of these headphones with Apple products.
For optimum fit, comfort, and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
And for reasons why your ears may hurt wearing headphones, please refer to the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Battery life, Sound quality
Very good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, great fit and the battery holds its charge for a good amount of time. Very happy with these ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Seth, We are thrilled to know that you are very happy with your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Enjoy! Vincent
Earphone worth your time and money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great. I was looking fot an wireless earphone to use when working out and it never falls off my ear. Great smarphone software as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlackShore, Thanks for sharing your awesome experience! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Bass, Sound quality
Tiny ear boi
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great. Super clear and the bass is fair. But they hurt my ears after like 30 minutes even with the smallest ear tips. Super unfortunate. Had to return them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RMadlock, We are sorry to hear that your ears hurt when wearing these headphones and they had to return. This is definitely not the customer experience we want you to have. We have a recommended way of wearing these headphones for more comfortable listening experience: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase. Thank you. Vincent
- Pros mentioned:Sound quality
the perfect gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound compact design fast charging, excellent sound compact design fast charging ergonomics
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theperfectgift, Great! We're glad that you are enjoying the sound quality and design of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
I used to think I had big ears…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been told my ears were on the larger size but I officially disagree with that now. I couldn’t even get these massive earbuds in my ears. After a bit I got them in enough to get a seal but they stuck out like crazy and didn’t tuck into the ear like I’ve seen in reviews. I get it, all ears are shaped differently but I don’t feel this was a one size fits most design. I will say though on a positive note - if you can get these to fit, they sound great and the ANC is incredible. Even with them not fitting at all they outperformed the AirPods Pro I had just returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shatblaster, Thank you for choosing Sony. While we are glad to hear that you are happy with the sound quality and noise canceling of the WF1000XM4, we are sorry to hear that you are experiencing issues getting a comfort fit. We understand that we have different ear sizes and we provided three earbud tip sizes for you to use. We also recommend having the Sony Headphones Connect app to assist in determining the optimal earbud tips for you.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Full package for listening
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for listening songs as well as voice calls..initially it’s not as comfortable as air pods.. but loved using it after a while
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Amazing
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these earbuds for a while and I love these earbuds. They sound great and they last all day long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sarah, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Sony Buds
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a quick and easy process for the return thank you for the help.
I would recommend this to a friend- Pros mentioned:Sound quality
NA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, stays in ears during exercises such as running. 4 Stars as they are not as comfortable to wear as my Bose as they cause a bit of ear soreness. Does not have volume controls or repeat/go back/ go forward features which my Bose had as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dodi, We're glad that you like the sound quality and stays in ears during workouts. We regret if you find it uncofortable to wear. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Lowering the volume or take a break from wearing them for a while helps fix this issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
The WF1000XM4 don’t have a default volume controller. You need to download the “Sony | Headphones Connect” app on your smartphone to assign Volume adjustment function to the touch sensor.
other than that, we designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Happy with it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for earbuds, this is by far the best. Superb in bass, can change in the app on your preference. Also a clear sound for podcast.
I would recommend this to a friend- Pros mentioned:Sound quality
Not the Best if You're Active or Meetings/Calls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to highly rate the earbuds for the sound, but they continuously switch to ambient mode without me touching the control for that. It also isn't in the best for biking as I've had the sound of wind completely overpower any music I'm playing. Additionally, as it's currently cold outside, I need to ride my bike with gloves on, which the earbuds are not responsive to. I really wish the touch response was a button instead. It also does not make sense to me that you have to choose between controlling the volume using your earbuds versus other valuable operations. These earbuds have some great sound but need significant improvement in other areas. I'm really thinking of returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Imani, thank you for choosing and purchasing our industry-leading noise canceling earbuds. We're glad you like the sound quality of our product. We're sorry to hear that you have issues with changing mode by itself, wind noise, and touch sensor.
You can disable to the "listen to ambient sound quickly (Quick Attention Mode). Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240551.html
For wind noise issues, please follow this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229342
For touch sensor issue, please follow this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00268907
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely,
~Earl
- Pros mentioned:Comfort, Sound quality
Great earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling feature! Comfortable and as compact as can be for such a big sound. Customizable sound levels to fit your needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph8783, Amazing! Good to know that you are loving the noise canceling feature, comfort, and EQ to suit your customize to fine tune your music. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Amazing sound
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What amazing sound. Deep bass and crystal clear sound clarity. Loving every minute when I have these headphones on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MauiBlue, Great! We're glad that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Bad user interface and doesn’t fit my ears.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about this wirelsss earbuds after reading a myriad of positives reviews. But the experience using the product was far from positive. Pretty much on all wireless earbuds the medium size tips fit my ears well. On this even the smallest tips wouldn’t sit well in my ears. Even when I squeeze it in I felt it would fall down any minute. But these are issues with my ears. The biggest problem is the Sony iOS app and the constant notification I hear when some kind of mode changes. I would hear a long every few minute and it would cut into the music and podcasts I was listening to. The app is badly designed and I couldn’t figure out how to disable the constant audible notification. Overall I’m disappointed and ended up returning the product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi techtechie,
We are so sorry to hear about your experience- this is not the news we want to hear. The WF-1000XM4 has improved ergonomic surface design for a better fit. Find the right fit for your ears with the Sony | Headphones Connect app. It takes you through a few simple measurements to find the ideal size of Noise Isolation Earbud Tips to ensure maximum sound quality and minimum outside noise.
Please be assured we take this feedback very seriously and continuously strive to improve our products. If the headphones are still with you, we would like to hear from you. Please email us at socialsupport@am.sony.com with the following details
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sony WF XM4?
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these for some time trying them out. Although i enjoyed them i found the Sony XM4 Wireless a bit better.
I would recommend this to a friendAlright
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The anc is good but not loud enough for my liking.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Russ, We're glad that you like the noise canceling function. Please ensure you have downloaded the Headphones Connect app. You can customize the settings to fine-tune your music. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin