Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Not the Best if You're Active or Meetings/Calls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to highly rate the earbuds for the sound, but they continuously switch to ambient mode without me touching the control for that. It also isn't in the best for biking as I've had the sound of wind completely overpower any music I'm playing. Additionally, as it's currently cold outside, I need to ride my bike with gloves on, which the earbuds are not responsive to. I really wish the touch response was a button instead. It also does not make sense to me that you have to choose between controlling the volume using your earbuds versus other valuable operations. These earbuds have some great sound but need significant improvement in other areas. I'm really thinking of returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Imani, thank you for choosing and purchasing our industry-leading noise canceling earbuds. We're glad you like the sound quality of our product. We're sorry to hear that you have issues with changing mode by itself, wind noise, and touch sensor.
You can disable to the "listen to ambient sound quickly (Quick Attention Mode). Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240551.html
For wind noise issues, please follow this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229342
For touch sensor issue, please follow this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00268907
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely,
~Earl
Stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good until the left one would not hold a charge. I tried using the BB total plan, but it was not repairable, and there was no exchange allowed.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Absolutely not for voice calls!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones absolutely do not support voice calls. The microphones are incredibly poor. Sony's answer: these were designed more for audio listening, not phone calls! This is not how they advertise them. Sony replaced the first pair under warranty after I had them for 3 days. By the time they did that I was just outside the return window. So, I'm stuck with headphones that have great audio quality but cannot be used for phone calls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KoryM, we're sorry to hear that you have an issue with your SONY unit. We recommend following this link when dealing with microphones issues with the WF1000XM4:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html
Also, we'd like to review your file to best assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case number:
~Earl
- Pros mentioned:Comfort, Sound quality
Great earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling feature! Comfortable and as compact as can be for such a big sound. Customizable sound levels to fit your needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph8783, Amazing! Good to know that you are loving the noise canceling feature, comfort, and EQ to suit your customize to fine tune your music. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Decent sound, terrible fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get a good fit with these ear buds. I tried all of the different sizes and nothing worked. When I could get a good seal it would only last a few seconds before they became loose. The ear pieces are slippery foam instead of grippy rubber. If you can get a good seal the sound is good and the noise canceling works pretty well. That's a big if because they become loose so easily. I was on the rowing machine and one of the buds became loose enough that it paused the music because it thought it wasn't in my ear anymore. I'm returning this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, Thanks for sharing your experience. This is definitely not what we've wanted you to experience. We're sorry to hear that the unit had to be returned. If you haven't yet, gently pull the top of your ear as you twist the earbud into your ear when you wear them and adjust the positioning of the headset unit until it fits comfortably. We appreciate you and hope that you will shop Sony again in the future. Thanks again for shopping Sony! - Craig
Great Customer experience
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer was great. The guy helped with all concerns i had with the purchase.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Excellent buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get the comply tips from Amazon when you buy these. Your ears will thank you. Stock ones either did not fit or were super uncomfortable. No complaints with the buds themselves. Excellent noise canceling ability cancels out the mower.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leon, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Bad user interface and doesn’t fit my ears.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about this wirelsss earbuds after reading a myriad of positives reviews. But the experience using the product was far from positive. Pretty much on all wireless earbuds the medium size tips fit my ears well. On this even the smallest tips wouldn’t sit well in my ears. Even when I squeeze it in I felt it would fall down any minute. But these are issues with my ears. The biggest problem is the Sony iOS app and the constant notification I hear when some kind of mode changes. I would hear a long every few minute and it would cut into the music and podcasts I was listening to. The app is badly designed and I couldn’t figure out how to disable the constant audible notification. Overall I’m disappointed and ended up returning the product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi techtechie,
We are so sorry to hear about your experience- this is not the news we want to hear. The WF-1000XM4 has improved ergonomic surface design for a better fit. Find the right fit for your ears with the Sony | Headphones Connect app. It takes you through a few simple measurements to find the ideal size of Noise Isolation Earbud Tips to ensure maximum sound quality and minimum outside noise.
Please be assured we take this feedback very seriously and continuously strive to improve our products. If the headphones are still with you, we would like to hear from you. Please email us at socialsupport@am.sony.com with the following details
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Battery life, Sound quality
A bit pricey, but worth every penny.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, very good sound quality and great battery life. I have no complaints about these at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iostream, Great! We're glad that you like the comfort, fit, sound quality and battery life. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Should be much better for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good but they are terrible at canceling noise for phone calls. If there is any noise in my background people complain. These are way too expensive for terrible call quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DariusH,
Thank you for sharing your experience with the WF-1000XM4. While we are thrilled to know your satisfaction with the outstanding sound quality of these headphones, we are really sorry if you are encountering an issue when using them for phone calls. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If the earbuds are not worn properly, do not fit your ears, or the air-tightness is insufficient, the phone call quality may decrease. To maintain the quality, consider these factors:
• Make sure that headphones are worn properly.
• Select the earbuds that best fit with your ears. Measure the air-tightness of the earbud tips and find the optimal size of earbud tips using the Sony | Headphones Connect app.
ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
If the issue persists, please refer to the following article to further isolate the problem:
Noise is heard from the headphones (WF-1000XM4) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265211
And lastly, as a general recommendation, if you haven't tried yet, we recommend updating the firmware of your headphones to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
Should you need more assistance/information, please feel free to contact us and we'll be more than happy to assist you. You may send us an email socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps.
Sincerely,
Romeo
Sony Social Support
Cleity and eazy to use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced old Beats ear buds, Improved audio clarity and wireless connectivity highly recommend . Purchased on sale representing good deal. 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CTsound,
You made the right choice! We're glad to hear that you like the clear sound quality of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Better than Airpods and Beats!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Earbuds! The best the Airpods and The beats by a long shot! Noise canceling is great and being able to have full control on the earbuds like adjusting the EQ settings or having ambient or noise canceling is phenomenal! Well worth the price! PS: I switched from air pods and the beats to these earbuds, I do not regret it one bit! Only issue I have is if does not warn me when it’s at 10% health like the air pods did but overall worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iPhoneUser, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony-WF-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise canceling is amazing! Use the connect app to determine tip size and fit and how to insert earbuds I didn’t for the first couple times using the earbuds but after watching a tutorial and reading the instructions (there’s also instructions in the connect app) it makes a big difference in the noise canceling and bass response. These earbuds stay put I run between 3-5 miles daily and and haven’t had to readjust once and have never fallen out great earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mehh, Thanks for sharing your awesome experience with your new Sony wireless in-ear headphones. We are glad that you like their sound quality and noise canceling feature. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Happy to got it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small and comfortable .Ears don't get tired and the sound is amazing.The battery life is much longer than the other ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manya, We are glad that you are happy with your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Vincent
- Pros mentioned:Sound quality
Excellent noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound quality and the build. Aldo tgere is a cool app that lets you customize some features. My only issue is that i have small ears so these kinda stick out like ive got a black marble in my ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angelf5ce, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Superior to the XM3 in every way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To start with, I’m no expert on the subject. I purchased the WF-1000XM3s last year, and was immediately blow away by the audio. My only complaint was the earbuds never felt like they fit securely in my ears. I would have to adjust them frequently. The XM4s solved this issue completely, the tips do fit extremely tight though. The medium silicon tips on the XM3s fit the best for me, but only the small tips that came with the XM4s would even fit into my ears. But they create the perfect seal. The earbuds feel cemented in place too. As a climber that goes bouldering regularly, falling and dropping 10 feet is a very common occurrence. I dropped 10 feet from the wall four times before I even had to touch these earbuds, and that was only to skip the song. The audio quality is even better than the XM3s. The bass has more punch, while not drowning the mids or highs and not becoming muddy. The Excited equalizer preset in the app gives them that extra sparkle that plays beautifully with the extra base. The ANC works great, and the passive noise canceling does wonders by itself. The packaging does not feel like you are buying a premium product, but you aren’t purchasing these for the packaging. As soon as you open the case, you’ll definitely feel that premium quality you paid for. Bottom line, you will not regret purchasing these earbuds if they fit properly. I purchased these to get the better fit and water resistance so I could use them more often, and I have no regrets at all. I’m handing down my XM3s to my little sister after experience these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackson, thank you for taking the time to share an amazing and detailed review of your new WF-1000XM4! We're glad you like the exceptional audio quality, comfortable and secure fit, deep bass, industry-leading noise cancelation, and premium quality of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
The best headphones by Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had such a great fit wireless headphones. The sound is also the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar888, we're glad you like the fit and the sound quality of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Bass
They’re great, but the Liberty Air Pro 3 are Best.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re good, bud can sound pretty muddy. Definitely 2nd best on my list, and the bass is pretty good. However I would absolutely recommend the Soundcore Liberty Air Pro 3. They are much better sounding, fitting, and the price is much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, Thank you for the feedback on your experience with your WF-1000XM4 Truly Wireless Noise-Canceling Earbuds. We're glad that you appreciate the overall features and performance of the product. The WF-1000XM4 features an ergonomic surface design for a stable and comfortable fit. If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, you may not obtain proper sound qualities, noise canceling effects, or call performances. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
To get the sound that you prefer, please try the different sound modes found in the Sony Headphones Connect app. The WF-1000XM4 also have the ability to adjust the equalizer in the App to preset settings or save your own custom equalizer settings.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Itchy Ears, Had to return them :(
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancelling are amazing for the size. I would have loved to keep these, however, they started to make the inside of my ears itch after only a few hours of itch. Maybe I'm sensitive. Either way they should really switch to a hypoallergenic foam.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi pmg01, we're glad you like the sound quality and the noise canceling feature of our newest industry-leading noise canceling earbuds. We're sorry to hear that you had returned them. Because the earbud tips achieve a tight seal in the ears, it is advisable to choose the ear tips that fit comfortably to your ears as this unit comes with different sizes of ear tips with polyurethane foams portion which are hypoallergenic.
We have our support team that always happy to assist. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. Thank you. ~Earl
Fixed my issue
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While at first best buy got my order wrong and send me the wrong color. Over all customer support was amazing and willing to fix the issue. The product has been amazing the ear buds work just the headphone counterpart.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, thank you for purchasing our newest industry-leading noise canceling earbuds. We're glad to hear that your issue had been sorted out by your dealer. We hope you like our newest product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl