Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound quality and the build. Aldo tgere is a cool app that lets you customize some features. My only issue is that i have small ears so these kinda stick out like ive got a black marble in my ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angelf5ce, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Some of the best wireless earbuds on the market.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If cost is not a large concern, these are probably some of the best wireless earbuds you can buy. The noise cancellation is nearly as good as my Sony WH-1000XM3 over ear headphones, which is crazy for a pair of earbuds. The foam tips are nice, provide a good seal. Only negative I experience is some slight discomfort in my left ear only from the plastic housing. This only happens after hours of use and is most likely due to my own ear shape. Otherwise, an almost perfect pair of wireless earbuds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wally, thanks for your feedback. We are glad that you like the noise canceling function and sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Cleity and eazy to use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced old Beats ear buds, Improved audio clarity and wireless connectivity highly recommend . Purchased on sale representing good deal. 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CTsound,
You made the right choice! We're glad to hear that you like the clear sound quality of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
Pioneer elite
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best on the market great sound deep bass crystal clear I’ll recommend this to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pioneerelite, We're glad that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound, terrible fit for small ears.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have great sound quality. I love them. But they do NOT agree with my ears. They were so painful to wear, no matter what I tried. If you have smaller ears, these probably aren't for you. I had to return mine and go back to my Buds2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carrie,
Thank you for your review. While we are thrilled you are satisfied with the exceptional sound quality of our WF-1000XM4, we are so sorry if it did not fit you well and that it had to be returned. This is definitely not the news we'd like to hear from you.
For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We value you, and we are so sorry for the inconvenience. We hope that you'll consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Sony 1000xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit well. Weight is not an issue like other earbuds. Sound quality is good, and they havent stopped working yet, so i consider that a win. In the last year i have tried 2 other earbuds with ANC. Skullcandy indy ANC, stopped charging after 3 months and they wouldnt respond to repeated calls to customer service. Replaced those with Bose ANC earbuds that sounded good but were heavy in the ears and wouldn't stay in my ears while working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi disapointed, We're glad that you like the sound quality and the headphones fit perfectly. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good until the left one would not hold a charge. I tried using the BB total plan, but it was not repairable, and there was no exchange allowed.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Premium ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Little expensive yes, but is worth it, the premium ANC is above all its closest competitors, including Bose. At first I wanted to return them due to their price tag, but after taking them with me to the hospital I work, I was able to see and experience why the high price, an emergency truck came close to me and the ANC blocked almost the entire sound coming from a firetruck, which is loud. So instead of returning them, I bought a protection plan.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happycustomer, That's great to hear. You won't regret keeping these headphones. We designed the WF1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Awesome!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling earbuds. Equalizer allows you to set your mid and high. Memory foam very comfortable on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gadgetboy, We're glad that you like the noise canceling feature and equalizer on the Headphones Connect App. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Impressive sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, easy to use impressive sound and controls.. Didn’t like the Bose ear buds only because your limited on features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Great! We're glad that you like the sound quality, comfort, ease of use, and controls. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Best on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is super crisp and detailed. Strong bass if you want. Noise canceling does a perfect job and has smart feathers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Great buy! We're glad that you like the sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Great Customer experience
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer was great. The guy helped with all concerns i had with the purchase.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Nice product but needs improvement on Earplugs.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound and effective noise cancelling option. Only down side is for the in ear plugs. It comes with a foam type ear plugs which after 5 months of use it started to crumble. I had to replace with off-market silicon plugs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayC, we're glad you like the noise canceling feature and sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We appreciate your feedback on the earbuds tips of our product. To protect the earbud tips from quick deterioration, you can follow this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428695.html?search=earbud%20tips
Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life
Great Product, Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First impression was they sounded flat, no depth, but once tuned up with all the great features they are amazing. So far I've used during outdoor exercise, outdoor lounging, beach, watching full length movies on airplanes and sporting events. None have disappointed. Battery life is outstanding. A very positive experience and purchase. Sony is pure quality. At the time I purchased they were $50 off at Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Detsgt170, we're glad you are enjoying our industry-leading noise canceling earbuds. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Aftermarket earbud tips please!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling and sound are great once Im able to get them in my ears right. No matter what tips I use they dont fit right. I have to use the large tips and really force them into my ears and then the whole time Im using the buds I am constantly readjusting them to make them fit right for the best noise canceling and sound. I am so disappointed and dissatisfied with the fit. For the price i paid for these there should be a tip that works perfectly with ease for my ears. Ive tried all three tip sizes and none of them fit correctly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, While we are glad to hear that you are happy with the sound quality and noise canceling feature of the Headphones, we are sorry to hear that the WF-1000XM4 did not meet all of your expectations with the earbud tips. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will also help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Good for everything but making phone calls
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Pretty good fit. But if you want to use these for making phone calls, these are not good. I had a lot of people complain that they couldn't understand me, so I ended up returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MM11 We're glad that you are enjoying the sound quality and fit. To troubleshoot call related issues, please follow the steps here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Should you need further assistance, please email us at socialsupport@am.sony.com.
Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful headphones that do a great job of silencing the outside world. Theae are a true gift from the heavens for introverts like me. With one tap of my finger, i can listen for important things just as airport departures, police sirens, and the occasional time you need to listen to someone talk, and with another tap, the world is silenced. Even while using a leafblower, these did a grwat job of canceling out the majority of the noise surrounding the job.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RemyMac,
Thank you for the 5-star rating and we're glad you like noise canceling of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Headset lovers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and comfortable and the sound quality is like the best I’ve ever heard in hands free head sets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony Great! We're pleased to hea that you like the comfort and sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best Earbuds I’ve Had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds make Airpods Pro look like a joke. The noise cancelling is great, the fit is excellent due to the foam ear tips, and the audio quality is just crazy. You can customize the audio through the Sony Headphones app. I can now hear things in the background I’ve never heard before with other headphones/earbuds. Also, the case is similar in size to the Airpods Pro, uses USB-C, and can wirelessly charge. You definitely get what you’re paying for with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grey, we're glad you like the noise canceling feature and sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Still the gold standard
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still the gold standard. These have been out for a while now and constantly still get referenced as top 5 true wireless earbuds. Noise cancelling is great, sound quality is great and now they're about to be even better than sony finally decided to add multipoint connectivity to them through a firmware update, only thing i'm not a fan of is call quality can be lacking if there's a bit of background noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethM, We're glad that you like the noise canceling function and sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin