Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Definitely worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about these nothing bad to say whatsoever I just wish you could connect to more than one thing at a time. That's the only reason I don't give it five stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dale2782, We're glad that you are enjoying your new headphones. We're sorry if the WF1000XM4 does currently not support Multi-point Connection. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Top 1 percent of all headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but you get what you pay for next level sound, comfort, and noise cancelling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CLE23 Great! We're happy to hear that you are enjoying the audio quality, comfort, and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, takes a bit to get used to the size but after they are pretty comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony,We are glad that you like the sound quality of your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Superb Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive sound and comfortable to use. What more can you ask for?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BJones, Great! We're glad that you like the comfort and sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Bose vs Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones I’ve ever used. My previous top wireless earbuds were the ones by Bose. The quiet comfort or the Bose sport. -FYI the Bose QC and sport sound the same one can just block outside sound better. But these new songs have stepped up the game when it comes to earbuds. All the way from fit design to the superior sound. Hands down best on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BabyBop123, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Love them but not the max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable. Beeps all the time. Sennheiser is more comfortable and better sound but lacks the feature I like the speak to chat. Wish it would activate when someone is speaking to me because I still can't hear until
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Madden, Thank you for the feedback on your experience with your WF1000XM4. We provide an assortment of earbuds in various sizes to ensure there is a great and comfortable fit for all ear sizes. The sound conduits (sound output tubes), air holes, and microphone holes (in 2 locations) of the headset are not completely watertight. If any water droplets are left in the sound conduits, air holes, or microphone holes (in 2 locations), a beeping sound (feedback) may be heard temporarily. This is not a malfunction.
When you use the “Sony | Headphones Connect” app, you can change the sensitivity of the automatic audio detection and change the time until the Speak-to-Chat mode ends, in addition to switch the mode between enabled and disabled. In the factory settings, the time until the mode ends is set to about 15 seconds. Hope this helps! -Sam
Good ear-buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research on earbuds and after looking at multiple sites and sources I ended up purchasing the Sony's for the look and overall product. A bit pricey but it gets the job done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CJT96, great! We're glad that you like the overall quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Don't bother.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery started to go as soon as the warranty was up. Ok sound, and decent noise canceling. At 1 year I noticed some funny battery quirks, then it went downhill fast. I now can only recharge the headphones once (kinda) from the base, and the headphones at 100% battery stay on for at most 10-15 minutes. Stranger yet, the left headphone dogs after 3 minutes, and i used\charge this one less often. Not worth the money at all.
No, I would not recommend this to a friend Brought Down byt QC Issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like these ear buds which I did until I saw how big a difference the battery drain difference is between the right and left bud
No, I would not recommend this to a friend- Pros mentioned:Comfort, Sound quality
Excellent!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny! So comfortable and noise cancellation is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deja, Great! We're very pleased to hear you like the comfortable fit and excellent noise cancellation of your Sony WF-1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
LOVE SONY FOREVER
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best head set money can get I love them so much I us them every day. Thank you Sony much love
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Fit
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, quality. Only complaint it’s that the fit it’s not perfect but they are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alejo34, We're glad that you like the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Connection
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is good but the connection can be cut off sometimes when you open the video chat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sai3264, That's great! We're very happy to hear you like the excellent noise cancelation of your new headphones. To ensure the optimal Bluetooth connection and prevent the headphones from cutting out, set the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode”. You may also refer to this link for more information:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
He was smitten
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift to my husband, he was immediately smitten by the quality. Very happy with this gift purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudialB, That's great! We're very pleased to hear that your husband appreciates the overall quality of his new Sony WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Ear tips
Downgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around a downgrade from the wf-1000xm3. Starting with the packaging, its cheap for $300 headphones. Its a recycled cardboard like box that feels awful. The headphones are really not easy to get out of the charging case at all. The rubber tips have also been replaced with a memory foam type material that feels really not good in your ear and gets stuck. The only thing good about about these is the sound. Sony always puts 110% in the sound department but this product is just a worse wf-1000x-m3.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jtp25, while we are glad that you like the sound quality, we regret to hear that the headphones are not easy to get out from the charging case and the packaging materials didn't meet your expectations. Sony's commitment to customer satisfaction is our top priority. If there's anything that we can help you with, please feel free to send us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Holy crap! Amazing sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The online reviews don't do these things justice. I am in no way a audio or sound expert but these were astounding the first time I fired them up. The ear tips and noise cancelling work better than advertised. One tap pauses music or audio book to take a call and the mic sounds better than my Jawbone bluetooth. Worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WestheBrokenRanger,
Thank you for the 5-star rating! We're glad you like the noise canceling and Bluetooth of the headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Bass, Sound quality
Best Headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound. quality on these is absolutely spectacular. Extremely crisp. and decent bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi trev, Wow! We are thrilled to know that your new Sony wireless in-ear headphones are the best headphones for you. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Top Notch.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have got to be the best in-ear headphones on the market. The upper echelon sound quality in a completely wireless pair of ear buds blew me away. Sony has always been the top dog when it comes to noise cancelling and these certainly show why. The only minor con could be the battery life, but even that is on par with competitors. In my opinion, these are worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, MasonA32! We are so happy that you are satisfied with the incredible sound quality, industry-leading noise canceling feature, and overall performance of our WF-1000XM4. We truly appreciate your input with the battery life of these headphones. For the available operating time of our WF-1000XM4, you may find the following link helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html?search=available%20operating%20time
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Best Earbuds Ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling ! Comfortable fit and good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackF, we're glad you like the noise canceling feature, comfortable fit, and battery of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Best of the best for sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new Sony WF-1000XM4 are the best sounding headphones that I have owned and I am now on my 2nd pair of AirPod Pros. I also have the new Beats in ear. On the app which can be a bit clunky and not always respond you can change the frequency curve which is great. Cannot do that with the others. The only downside is they are a bit on the large side and sometimes start to come loose when I am working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeBS, thank you for sharing your feedback. We are glad that you like the audio quality of your WF1000XM4. We're sorry if you find it a bit large and sometime sometimes start to come loose while working out.
Our WF100XM4 are supplied with different sizes of earbud tips so that you can achieve the maximum effects of the earbuds. In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wear the earbuds properly. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin