Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Fit
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, quality. Only complaint it’s that the fit it’s not perfect but they are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alejo34, We're glad that you like the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have found the sound quality is great along with the battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, we're glad you like the sound quality and battery life of our industry leading noise canceling earbuds. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality
Best Headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound. quality on these is absolutely spectacular. Extremely crisp. and decent bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi trev, Wow! We are thrilled to know that your new Sony wireless in-ear headphones are the best headphones for you. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Holy crap! Amazing sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The online reviews don't do these things justice. I am in no way a audio or sound expert but these were astounding the first time I fired them up. The ear tips and noise cancelling work better than advertised. One tap pauses music or audio book to take a call and the mic sounds better than my Jawbone bluetooth. Worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WestheBrokenRanger,
Thank you for the 5-star rating! We're glad you like the noise canceling and Bluetooth of the headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Connection
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is good but the connection can be cut off sometimes when you open the video chat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sai3264, That's great! We're very happy to hear you like the excellent noise cancelation of your new headphones. To ensure the optimal Bluetooth connection and prevent the headphones from cutting out, set the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode”. You may also refer to this link for more information:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best of the best for sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new Sony WF-1000XM4 are the best sounding headphones that I have owned and I am now on my 2nd pair of AirPod Pros. I also have the new Beats in ear. On the app which can be a bit clunky and not always respond you can change the frequency curve which is great. Cannot do that with the others. The only downside is they are a bit on the large side and sometimes start to come loose when I am working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeBS, thank you for sharing your feedback. We are glad that you like the audio quality of your WF1000XM4. We're sorry if you find it a bit large and sometime sometimes start to come loose while working out.
Our WF100XM4 are supplied with different sizes of earbud tips so that you can achieve the maximum effects of the earbuds. In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wear the earbuds properly. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Ear tips
Downgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around a downgrade from the wf-1000xm3. Starting with the packaging, its cheap for $300 headphones. Its a recycled cardboard like box that feels awful. The headphones are really not easy to get out of the charging case at all. The rubber tips have also been replaced with a memory foam type material that feels really not good in your ear and gets stuck. The only thing good about about these is the sound. Sony always puts 110% in the sound department but this product is just a worse wf-1000x-m3.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jtp25, while we are glad that you like the sound quality, we regret to hear that the headphones are not easy to get out from the charging case and the packaging materials didn't meet your expectations. Sony's commitment to customer satisfaction is our top priority. If there's anything that we can help you with, please feel free to send us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Love them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love them. I wear them mainly for work. I am on the phone all day and I enjoy them to help me focus on work without all the other chit chat on the floor. I love the option for ambient sound and noise cancelling. It was easy to connect them to my phone and start listening to my music. I don't see myself every using anything else
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sammy123, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Solid choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy connection. Great app. Solid battery life. Noise canceling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, Awesome! We are so glad to hear that you are enjoying your new WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally, a set of ear buds that sound great, have a long battery life and aren't "touchy".
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Plumberpat, That's excellent! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones, especially the superb sound quality and amazing battery life. We wanted to deliver the best sound anytime, anywhere. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for your purchase and for choosing Sony! -Jess
Amazing product, sound and noise canceling
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for over a year now and they are the best buds i have ever bought
I would recommend this to a friend- Pros mentioned:Sound quality
Good Noise Canceling, not perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music sounds great, noise-canceling and ambient sound work but they don't block out my girlfriend's snoring dog lol. Not comfortable enough to sleep through the night in but they fit well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glenn,
Thank you for the review. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony!
Regards,
David
My best Buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth it. It had a minor issue before but it seems to fixed itself. Maybe through updates
I would recommend this to a friend- Pros mentioned:Sound quality
HURTS MY EARS!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony’s have amazing sound and build quality, as well as world class noise cancellation. But, these hurt my ears and are not very comfortable. They have a bulky body that twists to lock in your ear, and it hurts unless you have bigger ears. Also because of that twist to lock action, i find it hurting my inner ear canal from all the adjusting. I love Sony but they got to figure out a way to fix this. These are very uncomfortable and i cant wear them more than 30 mins at a time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Elias, We are glad that you like the sound, noise canceling function, and build quality. We're also sorry if it hurts your ears. There are reasons why your ears may hurt when putting on or wearing headphones such as:
1. The design may not fit your head and/or ears. They may be too big, too small, or too tight.
2. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
3. How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt.
For more details, please check here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Best in the kingdom
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones! The only minor thing - left bud discharge faster then right one.
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Enjoy the music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am loving the Sony earbuds. They have great sound and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DogdadtoSamandEd, we're glad you like the sound quality and battery of our industry-leading noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Sound good, fit awfull
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its souns amazing. Sound cancelation is suburb. Fit is awful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GreatGame, That's awesome! We are thrilled to hear that you like the noise canceling feature of your new Sony wireless in-ear noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Anc
Sound and ANC = Best is class.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only fault I have with these ear buds is that the tips were not comfortable to me. Easy fix. I got the Spin Fit CP1025's, if anyone cares. They are not designed for the XM4's but fit shallow and still provide a good seal for ANC. Everything else about these ear buds are outstanding. The sound stage is fantastic. I believe most Android phones offer the LDAC codec, I highly recommend using it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dexity, we're glad you like the sound quality and ANC feature of our industry-leading noise canceling headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Connection
Ehh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’ve got pretty good quality sound, the noise canceling is great. I left 2 stars because I have to manually connect them to my phone numerous times a day. My powerbeat pros and Bose headphones never have this problem. These also don’t pause music or videos when taken out more times than not. Not sure why it says ‘designed for iPhone’ on the box because i highly doubt that. Good sound and noise canceling when they’re working though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi yurrrr,
We're sorry to hear that you're having issue with the WF-1000XM4 Wireless Noise-Canceling Headphones. We apologize for the inconvenience. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection. Also, you can isolate the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00204483
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. https://us.esupport.sony.com/support/s/support-contact?language=en_US&cpint=spt-globalheader_contactsupport
Sincerely,
Jay
When it works great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t do it. Battery has a known issue with drainage and it’s like pulling teeth if you have had it past warranty stage. But when they work pretty good.
No, I would not recommend this to a friend