Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. I bought these on sale, which were about $80 off msrp. You have to install the app to use these headphones. The previous version had NFC this does not. While inconvenient, its not a deal breaker. Battery life is great and the carry case is very compact for easy traveling. Be careful though as it's compactness may make it easy to lose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi blue7342, Great! We're happy to hear that you're enjoying your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Anc, Sound quality
High expectations let me down hard.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have excellent ANC and sound quality. Where they really messed up was no customization with the one touch controls. I mean this as in not being able to toggle each function for each touch where lower end earbuds you can do this with. Google assistant only works with the right earbud unless you remove Google assistant before the bud dies and place the left one in the case and setup the left earbud with Google assistant. The caveat with the is that every time you want to use the left earbud alone with Google assistant, you have to set it up EVERY time you put them in your ear. Talking about Google assistant... It only works about 50 percent of the time when trying to enable ambient mode and 25 percent of the time in a noisy environment. 75 percent of the time Google will start playing ambient music noises and you can't get rid of it easily. Every touch after that won't play your music, it will play the Google ambient music noises after pausing your music and trying to go back to your main music app. Phone call quality is actually horrible and the worst I have used based off of other complaints. They hear everything around me and don't block anything out. I was going to give 3 stars but reduce a star for every complaint I had. Definitely not worth retail price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff,
While we're glad you like the excellent noise canceling and audio quality, we regret to hear the Google Assistant operation doesn't work all the time and Google assistant only works with the right earbud. Please allow us to help you and turn this into a better experience.
To resolve this issue, check that the touch sensor on the earbud you want to use by itself is set up to support the use of one earbud at a time. The Google Assistant feature can be assigned to the headset unit for which the touch sensor has the music playback function assigned. When you want to use the Google Assistant feature on either unit of the headset, assign the music playback function to the headset unit you want to use, and then assign the Google Assistant feature.
On the headset unit to which the music playback function is not assigned, the Google Assistant feature cannot be used. You can change the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect” app.
Refer to the following link below and check the setting in the “Sony | Headphones Connect” app.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00229345
For optimum performance, please make sure that your headphones are running on the latest firmware version. A firmware update to improve general performance and call voice quality for your WF-1000XM4 headphones is now available on our website. Feel free to test them again once done with our suggestions.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
If you are unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise canceling for earbuds. Sound is good as always with Sony. Only drawback is you can only pair to one device at a time. The over ear XM4 can connect to two devices at once
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deez77, We're glad that you like the noise canceling function and sound quality. We're sorry if the WF1000XM4 doesn't support Multipoint connection. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality... longer battery.. easy to plug in
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! Thank you for the perfect star review, Quality! We are so happy to know that you are satisfied with the exceptional sound quality, long-lasting battery life, and ergonomic surface design for ease of wearing & stable fit of the WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
The best you can buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones, though a little pricey, are more than worth it. I upgraded from the airpod pro to these and it is like going from hearing sound from a TV to going to a movie theater. There are some drawbacks when it comes to using this with Apple(they aren’t as plug and play, you lose some of the connected features) but you gain an incredible amount of sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonnydl, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Dead batter after 1.5 years was the killer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery is dead in about 1.5 years. They last about 10 mins now, and charging often gets a flashing red indicating "too hot to charge". They sounded good before this but I need a product to last more than this when it costs this much.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Quality sound, but....
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good qaulity sound but the ear fatigue was unbareable for me and I couldn't listen for more than 15-20 minutes at a time. These are very uncunfortable for smaller ear canals. Now to the good, I do really enjoy the Sony app and the customizabilty. The sound is crisp and clean to my ears but the bass is somewhat lacking. The fit with these buds is decent but they are on the larger side and wings would be helpful to keep them in my ears better. If they were more comfortable and had better bass they would be worth the price tag. I had to return because of ear fatigue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jonnyb,
Thank you for sharing your experience with us. While we are glad you like the sound quality and Sony Headphone|Connect app, we regret to hear that the unit had to be returned because of discomfort and bass sound issues. The WF1000XM4 comes with different sizes (S, M, L) from the time of purchase to ensure there is a great fit for all ear sizes. On the app, you may also customize the equalizer/bass setting. We greatly appreciate your feedback and we hope that you will shop Sony again in the future. Thank you for purchasing Sony. - Kris
My best Buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth it. It had a minor issue before but it seems to fixed itself. Maybe through updates
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Top notch
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, noise cancelling is very good, long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JSant47, We are glad that you like the quality of your new Sony wireless in-ear headphones. You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Sony did it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definate improvement from its predecessor the xm3. My biggest gripe with the 3s were the distance I could be apart from the Bluetooth device and battery life. The distance is certainly improved but the battery life is up for debate. The noise cancelling somehow improved too which makes up for it. These are also less bulky to carry around. Overall satisfied with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has Excelente noise cancellation nice bass and treble
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pako, Awesome! We're glad you like the exceptional noise-canceling feature, deep bass, and clear treble quality of your new Sony WF-1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Best earbuds you can buy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall my experience was excellent bass is great. Especially the noise cancelling was 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CraigG90, Thank you for this amazing feedback! We're delighted to hear you are enjoying our newest Industry-leading noise cancellation headphones especially the sound quality and noise cancelling feature of the unit. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Adding in drastically enhanced call quality, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
Amazing product, sound and noise canceling
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for over a year now and they are the best buds i have ever bought
I would recommend this to a friend- Cons mentioned:Connection, Fit
Why does it disconnect SO MUCH
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are trash they always disconnect and fall out the ear. I think I would of been better with AirPods
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for sharing your experience with the WF-1000XM4 and we are really sorry if you are encountering a Bluetooth connection issue and if they didn't fit you well. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. The WF-1000XM4 is designed to provide reliable and stable connectivity. However, certain factors such as distance, signal interference, and the environment can affect the connection. If you haven't yet, please perform our suggested troubleshooting steps on this article and see if it resolves the problem:
Sound cuts out or noise occurs while playing music on my earbud headphones - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00232102
As for the fit, For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps you, and thank you for choosing sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Battery life
Love these earbuds!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have fallen in love with these earbuds. I have the previous model also so I was already a believer. These units have improved over the previous model. Smaller size, and they last longer. The case is convenient with wireless power charging. Having the ability to plug it in or use wireless charging means I can keep the case always charged. Bass is not as deep as I would like, but it's not a dealbreaker either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BKN2704, Great! We're pleased to hear that you are loving your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Better than Apple and Bose !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best for Android. Better in ear comfort than bose. NC is awesome too. Sony's app for customization of different sounds on EQ. Talk to speech is great and very welcomed. You can also use bud if need works with Google assistance for total hand free use. I been able to wear these for long periods of time . Sound great on Tidal high rez audio streaming. Only con is ...not totally waterproof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi audio, We are glad you like the features and capabilities of your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Enjoy! Vincent
Best in the kingdom
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones! The only minor thing - left bud discharge faster then right one.
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Fit
I can hear clearly now…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, excellent features. I wish they fit better. Bose has that feature beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvisJ, we're glad you like the sound quality of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Love Them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent major improvements in style, fit and function over the 1000XM3, which was already very good and a pack leader. Noise cancelling is excellent. Pause on beginning speech is a fraction of a second delay. Very useful.they look less obtrusive in the ear but fit tight enough not to feel like they are slipping out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doni, You've made an excellent choice! Thank you for upgrading to your new WF-1000XM4 headphones. We're really glad you're enjoying all the improvements we made on these headphones and you love the amazing fit, great features, and noise cancellation. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for your purchase and giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
Best Earbuds on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. This is the only pair of earbuds I have owned which have truly exemplified, “taking your music with you”. The soundstage is not massive but is surprisingly large for how dead quiet the anc is on these things. Well worth the price tag. My only gripe is the comfort of the foam tips which is not great. Although, they do provide excellent noise canceling because of the tight, snug fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack, we're glad you like the sound quality of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them.
You may find this link helpful in wearing the earbuds for better comfort:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Thank you for choosing SONY. ~Earl