Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Love them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Great sound. Perfect fit and easy to connect. Battery last long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdriMR,
Amazing! We are extremely pleased that you love our WF-1000XM4! We are also thrilled that you are satisfied with the comfortable fit design, ease of pairing & connection, long-lasting battery life, and outstanding sound quality of these headphones.
We designed the WF-1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality... longer battery.. easy to plug in
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! Thank you for the perfect star review, Quality! We are so happy to know that you are satisfied with the exceptional sound quality, long-lasting battery life, and ergonomic surface design for ease of wearing & stable fit of the WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Nice buds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and the sound quality is better than anything I've had in the past.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NiceBuds, Great! We're pleased to hear that you likehow comfortable to use the earbuds and the sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. I bought these on sale, which were about $80 off msrp. You have to install the app to use these headphones. The previous version had NFC this does not. While inconvenient, its not a deal breaker. Battery life is great and the carry case is very compact for easy traveling. Be careful though as it's compactness may make it easy to lose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi blue7342, Great! We're happy to hear that you're enjoying your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Take my word for it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trust me when I tell you that I’ve tried ALL the earbuds there is to try and these are by far the best! Fit great, noise canceling is spot on, people say they hear me great on phone calls and the sound is perfect! What else can you ask for? Oh, and btw, they stay in! I use them underneath my motorcycle helmet which with other buds, it was exhausting trying to get them to stay in place putting on or taking off the helmet!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
Awesome! We're happy to hear you like the amazing sound quality, comfortable fit and noise cancelling features with your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Real deal wireless buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own or have owned 50 headphones/earbuds ranging from $100-$1200. I have sensitive ears. The tuning and sound are a lead pipe lock, amazing. the ability to get loud, easy. All the other features meet or exceed expectations. Sony still has a few products in which they put the best engineers on. TV's (high end only) and true wireless ear buds. It shows. They are not perfect, but so close its a scratch. brilliant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ajflick4242, We are thrilled to know that your new Sony wireless noise canceling headphones exceeded your expectations. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony. Enjoy! Vincent
- Pros mentioned:Bass, Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bass and clear sound. Best ear buds I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Wow! We're thrilled to hear you like the overall sound quality and you feel that these headphones are the best headphones that you've owned. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise canceling for earbuds. Sound is good as always with Sony. Only drawback is you can only pair to one device at a time. The over ear XM4 can connect to two devices at once
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deez77, We're glad that you like the noise canceling function and sound quality. We're sorry if the WF1000XM4 doesn't support Multipoint connection. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Anc, Sound quality
High expectations let me down hard.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have excellent ANC and sound quality. Where they really messed up was no customization with the one touch controls. I mean this as in not being able to toggle each function for each touch where lower end earbuds you can do this with. Google assistant only works with the right earbud unless you remove Google assistant before the bud dies and place the left one in the case and setup the left earbud with Google assistant. The caveat with the is that every time you want to use the left earbud alone with Google assistant, you have to set it up EVERY time you put them in your ear. Talking about Google assistant... It only works about 50 percent of the time when trying to enable ambient mode and 25 percent of the time in a noisy environment. 75 percent of the time Google will start playing ambient music noises and you can't get rid of it easily. Every touch after that won't play your music, it will play the Google ambient music noises after pausing your music and trying to go back to your main music app. Phone call quality is actually horrible and the worst I have used based off of other complaints. They hear everything around me and don't block anything out. I was going to give 3 stars but reduce a star for every complaint I had. Definitely not worth retail price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff,
While we're glad you like the excellent noise canceling and audio quality, we regret to hear the Google Assistant operation doesn't work all the time and Google assistant only works with the right earbud. Please allow us to help you and turn this into a better experience.
To resolve this issue, check that the touch sensor on the earbud you want to use by itself is set up to support the use of one earbud at a time. The Google Assistant feature can be assigned to the headset unit for which the touch sensor has the music playback function assigned. When you want to use the Google Assistant feature on either unit of the headset, assign the music playback function to the headset unit you want to use, and then assign the Google Assistant feature.
On the headset unit to which the music playback function is not assigned, the Google Assistant feature cannot be used. You can change the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect” app.
Refer to the following link below and check the setting in the “Sony | Headphones Connect” app.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00229345
For optimum performance, please make sure that your headphones are running on the latest firmware version. A firmware update to improve general performance and call voice quality for your WF-1000XM4 headphones is now available on our website. Feel free to test them again once done with our suggestions.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
If you are unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Ok
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ayyy. Its okay I will try it and let me see how you like them lol
I would recommend this to a friendHighly Overrated
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know why these are being praised as so great. The foam tips didn’t fit my ears well and they were uncomfortable! Sound is fine, but these are not worth the price in my opinion. The Beats Studio Buds are much more comfortable and sound was very similar to me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TechGeek23, thank you for your review. We are so sorry if our WF1000XM4 did not fit you well. This is definitely not the experience wanted you to have on our premium headphones. The WF-1000XM4 features an Ergonomic surface design for a stable fit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective:
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
• Referring to step 2 of this link https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=Fit, check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Cons mentioned:Connection, Fit
Why does it disconnect SO MUCH
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are trash they always disconnect and fall out the ear. I think I would of been better with AirPods
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for sharing your experience with the WF-1000XM4 and we are really sorry if you are encountering a Bluetooth connection issue and if they didn't fit you well. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. The WF-1000XM4 is designed to provide reliable and stable connectivity. However, certain factors such as distance, signal interference, and the environment can affect the connection. If you haven't yet, please perform our suggested troubleshooting steps on this article and see if it resolves the problem:
Sound cuts out or noise occurs while playing music on my earbud headphones - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00232102
As for the fit, For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps you, and thank you for choosing sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
The best you can buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones, though a little pricey, are more than worth it. I upgraded from the airpod pro to these and it is like going from hearing sound from a TV to going to a movie theater. There are some drawbacks when it comes to using this with Apple(they aren’t as plug and play, you lose some of the connected features) but you gain an incredible amount of sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonnydl, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Sony paper weight
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are junk, they lasted a year then the right one died on me. I have a $245 paper weight sitting on my desk. Thanks Sony!
No, I would not recommend this to a friendExcellent quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last year Christmas gift for my daughter. Still work as the first day.
I would recommend this to a friendStopped charging
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super good product but they only lasted a little less than two years . One side stopped charging and then both of them just stopped charging .
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
Top notch
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, noise cancelling is very good, long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JSant47, We are glad that you like the quality of your new Sony wireless in-ear headphones. You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Love Them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent major improvements in style, fit and function over the 1000XM3, which was already very good and a pack leader. Noise cancelling is excellent. Pause on beginning speech is a fraction of a second delay. Very useful.they look less obtrusive in the ear but fit tight enough not to feel like they are slipping out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doni, You've made an excellent choice! Thank you for upgrading to your new WF-1000XM4 headphones. We're really glad you're enjoying all the improvements we made on these headphones and you love the amazing fit, great features, and noise cancellation. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for your purchase and giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
Sony did it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definate improvement from its predecessor the xm3. My biggest gripe with the 3s were the distance I could be apart from the Bluetooth device and battery life. The distance is certainly improved but the battery life is up for debate. The noise cancelling somehow improved too which makes up for it. These are also less bulky to carry around. Overall satisfied with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Quality sound, but....
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good qaulity sound but the ear fatigue was unbareable for me and I couldn't listen for more than 15-20 minutes at a time. These are very uncunfortable for smaller ear canals. Now to the good, I do really enjoy the Sony app and the customizabilty. The sound is crisp and clean to my ears but the bass is somewhat lacking. The fit with these buds is decent but they are on the larger side and wings would be helpful to keep them in my ears better. If they were more comfortable and had better bass they would be worth the price tag. I had to return because of ear fatigue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jonnyb,
Thank you for sharing your experience with us. While we are glad you like the sound quality and Sony Headphone|Connect app, we regret to hear that the unit had to be returned because of discomfort and bass sound issues. The WF1000XM4 comes with different sizes (S, M, L) from the time of purchase to ensure there is a great fit for all ear sizes. On the app, you may also customize the equalizer/bass setting. We greatly appreciate your feedback and we hope that you will shop Sony again in the future. Thank you for purchasing Sony. - Kris