Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic app and noise cancellation. I had to purchase third party tips due to the three sizes provided not sealing in my ear. I had to buy extra large tips to get a good seal, but they sound great now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luvv, Amazing! We're glad that you love the noise canceling feature, sound quality, and the app. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
These are great with 360 and Dolby Atmos music.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes these are by far the best noise canceling earbuds on the market! Also the sound quality through the Sony LDAC codec is the best, as of 11/13/22, for Hi-Res music from streaming services such as Qobuz, Tidal and Amazon Music HD. When playing both Tidal and Amazon Music HD you also get 360 music or Dolby Atmos, which is a nice bonus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Demon16v, We are thrilled that you are having a great time listening to music with your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 truly wireless earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, great sound, and easy storage and charging options
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maia, we're glad you like the sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Good sound and noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and noise cancellation. I had a problem with the unit falling out. Packaged with 3 sizes of ear pieces which should help fit most buyers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We're glad that you like the sound quality and noise canceling function. These comes in various sizes of earbuds. To keep the headphones from falling out, please select the earbuds that best fit and wear them correctly for a comfortable listening experience. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Battery Depletes
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted just 2 years, left one depletes the battery in less than 20 minutes, no more Sony for me.
No, I would not recommend this to a friend- Pros mentioned:Bass, Sound quality
Best noise canceling.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this earbuds the best noise canceling ever and the base oh my god love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TommyB, Awesome! We're glad you love the industry-leading noise canceling feature and deep bass of your new Sony WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Cons mentioned:Fit
Uncomfortable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had difficulty keeping in my ears. Felt like they were still in my ears hours after removing. Spent half a day trying to get paired to Iphone or IPad. Android phone paired instantly. Returned to store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Imaclumper, we regret to hear that the headphones had to be returned due to pairing issue. These comes in various sizes of earbuds. To keep the headphones from falling out, please select the earbuds that best fit and wear them correctly for a comfortable listening experience. We also have troubleshooting steps if pairing cannot be done.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239172.html
We hope you'll consider Sony in your future purchase.
Sincerely,
Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
great earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bust TWS i've used so far. Bit bulky at first but sound makes up for it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dongdongee, Awesome! We're glad that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Volume
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is ok. Volume is bad. How to like to listen. Loud music, is not for him. Phone wise. Not work well can't hear what you saying
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdiB, while we're glad that you like the sound, we're sorry if they're not loud enough. We're love to help you troubleshoot your problem and turn your experience around.
For low sound quality, please try the following:
Turn up the volume of the connected device.
When the volume adjustment function is assigned to the touch sensor with the “Sony | Headphones Connect” app, you can adjust the volume on the headset during music playback.
Even when the volume adjustment function has been assigned to the touch sensor with the “Sony | Headphones Connect” app, you cannot adjust the volume on the headset during a call. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume on the “Sony | Headphones Connect” app.
Connect the Bluetooth device to the headset once again.
The sound conduits (sound output tubes), air holes, and microphone holes (in 2 locations) of the headset are not completely watertight. If any water droplets are left in the sound conduits, air holes, or microphone holes (in 2 locations), sound level becomes low temporarily, but this is not a malfunction. See “When you have finished using the headset” and dry the headset before use.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Good not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and function is great. Not good for phone with background noise as i have been told by many people they cant hear my voice well or sounds odd.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mjb1, Thanks for the review/feedback. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Please make sure your headphones are up-to-date by performing a software update: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The software updates improve the general performance of the unit and resolve any possible software-related issues.
Thank you for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
AWESOME Earbuds.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound for bluetooth earbuds. Comfortable and very good noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techjunkie, That's great to hear! We're also glad that you like the audio quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Stopped charging
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super good product but they only lasted a little less than two years . One side stopped charging and then both of them just stopped charging .
No, I would not recommend this to a friendOk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ayyy. Its okay I will try it and let me see how you like them lol
I would recommend this to a friendExcellent quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last year Christmas gift for my daughter. Still work as the first day.
I would recommend this to a friend- Cons mentioned:Price
headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these headphones are for a younger person. i"m 83 and don't have a lot of knowledge of the electronic age. After some help and am now enjoying them. Too expensive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cowboy, we're glad you hear that you are enjoying our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great ANC Buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds!!! The sound is awesome and the ANC is out of this world. I have the Bose quietcomfort earbuds, although i love there ANC they are to big and bulky. Plus the charging case doesn't help there cause. The Sonys fit my ears good, ambient mode is good and I love the many eq settings. The two things I would change is multi point connection and a little more control over the touch pad controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustMyOpinion, Thank you for the amazing review! We're thrilled to hear you like the industry-leading noise cancelation, comfortable fit, and overall features of the unit. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good but sound leaves a little
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and convenient features for phone calls while listening to music. Good sound but think Bose sound sport is crisper and richer sounding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toddandmeg, Awesome! We're glad that you like the features nd sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Love but hurt my small ears
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOVE these earbuds. Youtube has dozens of awesome reviews! My onky complaint is ghat even the smallest foam hurt my ears. I cant have them on for over 2h in a row :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mgabypl, Awesome! We are so glad to hear that you are happy with the WF-1000XM4! we are sorry to hear that you are experiencing issues getting a comfort fit. We understand that we have different ear sizes and we provided three earbud tip sizes for you to use. We also recommend having the Sony Headphones Connect app to assist in determining the optimal earbud tips for you.
Thank you so much for choosing Sony!
Regards,
Carl
I don’t eat apples
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t lost these ones yet theyre easier to see when dropped
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ronronaldrupert, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
My sonys
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound and batery and the noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonys, Great! We're glad that you are enjoying the sound quality, noise canceling function, and battery life. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin