Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Love it !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had !!! So clear !!! Volume and noise cancelling is perfect !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VeronicaP, We're thrilled to hear that you are enjoying the noise canceling function of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Best ear buds on the market
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned all the Samsung buds and these blow them away. Noise canceling is amazing
I would recommend this to a friend- Pros mentioned:Sound quality
Amazing fit and sound quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sigh. I'm an Apple fanboy and it almost hurts to report that these are so much better than AirPods. Sound quality is impressive, but the main thing for me is that these actually fit. They fit well enough to block out sound so the noise cancellation is superb. I honestly think the design makes them a better fit for people who can't get a great fit with Apple AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bossier, Thank you for sharing your feedback. We are glad to know that you are impressed with the quality of your new Sony WF-1000XM4 wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
all the bells and whistles but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.transitioned from studio wireless headphones to these individual headphones for a better cardio session experience. The noise cancellation feature is superb, individual headphones fits perfectly in each ear, has an app with features such as tracking listening history, distinguishing between activities and other features I wont use however sound quality is superb. I rate this average due to I am having the most difficult time connecting to my Sony television via bluetooth and that is a feature I enjoy using
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WF1000XM4, we're glad you are enjoying the sound quality of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue connecting your new earbuds with your TV. This unit requires the A2DP Bluetooth profile to pair and connect to a device. You need to check the specifications of your TV if it supports the same profile. Please check this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00159290
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Impressive with a couple key flaws
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I understand why these IEMs are so highly rated. The sound is generally fantastic, the additional features work well, and it's all packed in at a reasonable price. These aren't the most comfortable IEMs I've had though. After only a couple of hours, they become fairly painful to have in your ears. I had an additional issue with one of the two units having a hollow pinging sound on certain tones. It seems that not everyone has this issue, but it is an issues that occurs with certain sets people have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyer123, Thank you for the feedback on your experience with your WF1000XM4. While we're glad you like the amazing sound quality and additional features of your new headphones, we regret to hear you're not satisfied with the fit and you seemed to be having a pinging sound on certain tones. First, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To obtain the best fit, please refer to this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
And for sound-related issues, try to initialize the unit. REF: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Comfort, Sound quality
Best on market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound! Comfortable. And they were on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGFamily We're happy to hear that you like the sound quality and comfort. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great portables when over the ear not practical
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have other Sony Noise Cancelling Headphones (over the ear) and love them. Having ear buds that use the same control application is good. Of course, the noise cancelling isn't as good as the over the ear headphones but is pretty effective. They seem to cancel noise better than the latest Samsung buds which were what I had been using when away from home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JRal, Awesome! Glad to hear that you are enjoying your new WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
Recommended earbuds.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work well with my android phone - music sounds good, calls are clear.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound and noise canceling in earbuds, they are very comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nikki, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Great earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful noise canceling with great bass. Very happy with the earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tbj223, We are thrilled to hear that you are very happy with your new Sony in-ear wireless headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Great sound and better noise cancelling.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and noise cancelling was too Good. Great look also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Micoli. Amazing! We're pleased to hear that you like the comfort and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Awesome Sony buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, very nice look, and I like it very much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacky, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony! -Craig
Recomendado
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Un producto que estoy satisfecho y lo estoy recomendado a mis amigos que hacemos deporte
I would recommend this to a friendBrand response from SonyListens
Posted .Hola JosueP, ¡Gracias por la calificación de 5 estrellas! Todo en los auriculares WF-1000XM4 ha sido diseñado desde cero y tienen una calidad excepcional. El nuevo procesador integrado V1 ofrece un rendimiento inigualable con un consumo de energía aún menor. Agregando una calidad de sonido y llamadas drásticamente mejorada que reduce la distorsión y permite el procesamiento de código LDAC y DSEE Extreme, resistencia al agua IPX4 y hasta 24 horas de duración de la batería con carga inalámbrica. ¡Gracias por elegir Sony! Vincent
- Pros mentioned:Battery life, Sound quality
SONY EAR BUDS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound. Easy set up. Easy to use and good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Speed, We are glad you like the quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort
Hesitant but happy now I have them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really incredible earphones. I was very hesitant to buy as I assumed they would be heavy, uncomfortable, and hard to wear for very long. I found that to not be the case at all. They are very reliable, easy and comfortable to wear, and even in the case not that big. I'm very happy with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apogee, We're glad to hear that you are happy with the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony! Jay
- Pros mentioned:Comfort, Sound quality
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ear buds great quality sound and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Motley,
Perfect! Thank you so much for sharing your amazing experience with our WF-1000XM4. We are truly happy that you are satisfied with the superb sound quality and very comfortable fit design of these headphones.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
great for music, poor on calls.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great on sound quality of music. poor quality of phone calls - the other side doesn't hear me well and instead hears the ambient noise of the automobile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoffeeMug, while we are glad that you like the sound quality, we regret that you're having an issue when using these for calls. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
Follow these steps to troubleshoot this issue when using the WF-1000XM4 earbud headphones :
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony Ear buds WF-10000X4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony noise cancelling ear buds. They pair quickly. The sound is good yet the volume control is not always working. It plays at the sound in which the soind is recorded.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richeese1, Thank you for the feedback and we are sorry to hear you are having an issue when controlling the volume of your in-ear headphones. Please make sure to update the firmware of your in-ear headphones to further isolate the issue. The updates resolve any possible software-related issues and include includes key features, applications, and bug fixes. We can also reset the unit by following the guide here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html.
Despite your concern, we are happy you like other features and capabilities of your in-ear headphones. . Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is a best that was really great experience thx for professionalism
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Price
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound Excellent product Would recommend bit pricey though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moses,
Thank you for the positive review and recommendation. We're glad that you are enjoying the amazing sound of your new WF1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris