Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Wow, these are gamechangers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Galaxy Buds+ for the past year, and I gotta say switching to these have been life-changing. The sound quality is on point, the adaptive sound is also amazing for when I am walking, running, or at the gym vs. at home. If you're looking for the best true-wireless earbuds, these are it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, we're glad you like the sound quality of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
XM4 better than XM3 and Apple Pros
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a LEGIT MAYOR UPGRADE, you get your money's worth and trust me you gonna fall in love with the sound quality and the scary Noise Canceling, is astonishing. Of course you gonna see lots of reviews here saying Apple Pros are better, blah blah blah... and we all know that for an apple sheep, any apple product is going to be better than anyone else's... Just saying, s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFbz,
You made the right choice with the Sony WF1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Items
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered online, and i resived on time, safe and quality
I would recommend this to a friend- Pros mentioned:Sound quality
Sony earbuds the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality easy to use. They do drop Bluetooth sometimes but not for long and what I mean is while I’m on a call sometimes it’ll go out and people can’t hear me but then it goes right back in. but overall really good I do enjoy them they’re comfortable in my ears and they don’t fall out at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boom, We are so glad to hear that you are enjoying your new WF-1000XM4! if your smartphone or mobile phone supports both HFP and HSP, set it to HFP. This will provide a better experience while receiving phone calls using the WF-1000XM4s. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
-Carl
Good earphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling earphones. These work well and block out noise.
I would recommend this to a friend- Pros mentioned:Sound quality
It is okay
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good, with really clear audio and a microphone. It is little bit lose so might not be ideal for workouts but may be good for walking. It has an average ANC.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Anmious, We are happy to hear that you like the clear audio and the microphone of your Sony wireless noise canceling in-ear headphones. Sorry to hear about your concern. To prevent them from falling off and to improve the noise canceling effect, please make sure to use the right size of earbuds according to the size of your ears. We also have a recommended way of wearing these in-ear headphones. Please visit the links below for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Comfort, Sound quality
best so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very confortable to wear all day long. great noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi molina503,
Great! We're glad that you like the comfort and noise canceling function of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best of the best just got beat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely outstanding headphones. I've gone through different very popular trust branded (Apple, Bose) and these blow them out of the water. Fantastic sound quality, fit and software that works. In short the noise canceling is fantastic, audio is as you expect from Sony, and the fit and finish is worth what you pay. If I had one set to get this would be the ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyer,
You made the right choice with the Sony WF1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Anc, Sound quality
Top notch ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbuds I've ever heard, and the anc is something else
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alex, We are happy to hear that your new Sony headphones are the best earbuds you have ever heard. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! -Vincent
Best of the best
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphone from sony, really love this product
I would recommend this to a friendHeadphones Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are really good, have a great equaliser and is nice for HiFi music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi C824, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Overall great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones work great especially with the noise cancelling features. They're not perfect though. They have some weird noise it makes when on a call and it's very consistent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Earbud, We're sorry to hear about your issue with the WF-1000XM4 Wireless Noise-Canceling Headphones. Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thanks for sharing this feedback. Jay
- Pros mentioned:Sound quality
Battery life issues after a few months
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life goes down to an hour after a few months of usage but sound quality is the best
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Worth The Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would consider these as good as Bose. I have had 2 sets of Bose and the last pair stopped charging the left earpiece after less than a year use. As long as these continue to charge, the quality of sound is comparable. So far, I would recommend due to the fact I paid way less than the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanL, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Great buds won't be disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery, amazing sound quality, and comfortable fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dizzy,
Perfect! We're glad that you like the battery life, sound quality, and comfort of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and very durable. Connects easily. Good value
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great battery life, fit great in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mort, That's awesome! We are glad that you love your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
Sony ear buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony ear buds are nice, but bulky and for the money, better quality brNds out there at that similar price and alot better comfort level
No, I would not recommend this to a friendGreat
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my best decisions to get this work really nice
I would recommend this to a friend- Pros mentioned:Sound quality
Almost the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a very good but not great ear buds. The noise canceling is good but not great. They can be a bit challenging to get out of their case
I would recommend this to a friendBrand response from SonyListens
Posted .Hello motorcyclist, Thanks for sharing your experience with your Sony wireless in-ear headphones. We are sorry you are having an issue with them. To make sure you are getting the best noise canceling experience, please use the right size of earbud tips and wear them correctly. For more details, please visit the links below:
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Despite your concern, we are happy that you still like them. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent