Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing earbuds for mobile devices
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly and amazing on mobile devices, excellent audio quality as well as magnificent noise cancellation and ambient sound. One downside is that the software on this on windows 10 is inadequate, the sound quality once connected is poor unless you enable Dolby atmos. On top of that, a microphone isn't even detected on my windows device and audio often cuts out when watching videos or shows online. Would 100% recommend if main use is for mobile but would not recommend for PC use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User, we're glad you like the sound quality and the noise canceling feature of our newest industry-leading noise cancaling earbuds. We're sorry to hear that you have an issue with your SONY unit. To use your headphones for video calls on your computer, you need to make sure that the Speaker and Microphone settings are set correctly. Otherwise, the voice of the other party may not be heard or the other party may not hear you. Please check this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00250089
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Great sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like the sound quality but the ear buds i dont like as much as the older style. I had an unused set so i changed them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryB, Awesome! We're glad that you love the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound and excellent ANC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're into loud or bass heavy music,these are not for you. These earbuds are for the ANC, and great sound. The instrument seperation and sound stage is pretty good. If your on Android definitely use LDAC , it helps the instrument seperation greatly. I can hear things ive never noticed in songs I've listen to 100 time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Wow! Thank you for this fantastic review of your WF-1000XM4. We're really glad you love the great noise cancellation, exceptional sound quality, and you appreciate that they have excellent instrument separation that opens up new details on familiar songs. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! -Jess
Love 'em
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buds I've ever used. Easy to use and just overall great experience using them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alll, We are glad that you love your new Sony wireless noise canceling in-ear headphones and that they are the best earbuds you have ever used. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
good earbud but hurt my ear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they were good quality and good sound but they hurt my ear when I wear them for more than 10 min so I had to return them,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sule,
Thank you for taking the time to write this review. While we are glad you like the quality and sound of the WF1000XM4, we're sorry to hear the discomforts that you are experiencing while wearing the headphones and unit was returned. These headphones comes with different sizes of earbuds to ensure there is a great fit for all ear sizes. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
We appreciate you and we hope that you will shop Sony again in the future.
Regards,
Kris
Owned many. This is a clear winner.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the xm3’s before and these are slightly better overall. Best of all is the smaller case. Can’t go wrong with this set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whtciv2k, Thank you for this amazing feedback! We're delighted to hear you are enjoying our newest Industry-leading noise cancellation headphones, WF-1000XM4. We're also happy that you like the overall improvements of the headphones, and superb features, especially the smaller form factor of the earbuds and charging case. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for giving the product a perfect rating and for trusting Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Sony earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extraordinary sound quality. Very comfortable like design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John Great! We're pleased to hear that you are enjoying the sound quality, comfort, and design. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Painstaking quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM4 topples Apple and Bose in the sound quality department. Full stop. The fact that the Sony Connect app allows an equalizer to interact with them is just icing on the cake. The WF-1000XM4 crumbles in practically every other category. These are not fit-and-forget earbuds where you put them on one moment and in another, you forget they're on. You are constantly reminded of them, either from the anxiety of the seal coming loose from you talking to someone or eating something causing your facial muscles to slightly unseat the buds from your ear. Or you're reminded of them from the 20 minutes you've had them on and they start causing discomfort or outright pain to your ears. In both cases, your second job will be repositioning these things relentlessly. The struggle of these buds is the constant need to achieve that much required seal in your ear. If you don't get the seal, the sound quality doesn't matter, nor does the active noise cancelling because you're leaking too much environmental noise. Unlike the AirPods Pro, you can't just plop these in your ears. Every session with these begins with the process of "screwing" them into your ears. First you think you got them in correctly, but nope, you hear too much of your surroundings for that to be the case. Then you you try to "screw" them in deeper. You find that's a little better but it's not a total seal. So you push it against your ear and you've finally acquired a grip on the buds. Little do you realize, this is just a fight of attrition until someone comes to talk to you and now that you're moving your face, all that work you did to get the buds in your ears has been for nothing. What I've experienced with the WF-1000XM4, in the moments where I had good seal on them, were great. Up there with Bose in the ANC. Better battery life than the AirPods Pro. Really though, none of this means much if one is incapable of keeping them in their ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 03VahPjsu4SeVDH1, We appreciate your feedback on your Sony wireless headphones. Sorry to hear you are having issues with them. We highly recommend choosing the right size of earbuds for your headphones according to the size of your ears. To adjust the fit of the headphones to your ears, we highly suggest twisting the headset unit to fit it snugly into the ear canal and adjust the positioning of the headset unit until it fits comfortably: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. We value your input and appreciate your feedback. Thank you. -Vincent
"Best" ANC Wireless Earbuds with Fatal Flaw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's doesn't sound as good as many "audiophile" IEMs in its price bracket, but it stands leagues above 99% of wireless earbuds out there at the moment. The noise cancelling is also in a league of its own as I can't even hear A/C units that are on full blast right next to me for the most part. Fit is okay, but could be better. The foam tips are subpar and can get fatiguing over time. Definitely recommend getting Comply tip replacements or something as they increase comfort by very noticeable margins. Battery life is to the point where you wouldn't notice it unless you just decide to never charge, ever. Easily reach the advertised times. Now, the fatal flaw: it's a pain to connect properly. I don't mean connecting to devices, that works seamlessly. The problem is many times the earbuds don't notice they're in use despite clearly being in your ear, so it may not play audio or the finger gestures don't register and you have to constantly take out and reseat or place them back in the case and then put them back in your ear. I haven't figured out a consistent way to mitigate the issue, unfortunately, and all I can do is hope it's fixed soon with firmware. But until then, although it seems like a small gripe, for the price you're paying something as simple as noticing that it's in your ear should not be prevalent and is more annoying than you'd expect.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KhNn, we appreciate your detailed review and we regret to hear that you're having an issue with your headphones. This is definitely not the listening experience we'd like you to have. Here at Sony, we always strive to deliver quality products that deliver an amazing customer experience.
You can make few adjustments to your headphones settings to suit your needs through the Sony Headphones Connect app. It has an Equalizer setting which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life, Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Easy controls! Compact! Nice battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mele, Great! We're glad that you like the sound quality, ease of controls, and battery life of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and bass. Will recommend it to people.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, Awesome! We're pleased to hear that you like the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
God job Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, the Sony application has many configuration options, the only drawback that gets a bit annoying at first but after a while of use you get used to the noise cancellation is excellent but without a doubt the best thing about these headphones is the quality of sound is something you have to hear for yourself to be able to check it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amazing,
We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the app is greatly appreciated. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and I like that it came with multiple ear cushions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JocelynA, we're glad you like our product! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
bettyboop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are very comfortable and the sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bettyboop,
Awesome! We're glad you like the sound quality and comfortability of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
Battery sucked
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Jan of 2023 and now the right earbud only holds a charge for 15 min and with an warranty of only a year ill have to replace a "premium" product
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Very nice, just not for me.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound very nice, but the memory foam and angles of the buds just don't feel secure or comfortable. I bought the Bowers and Wilkins buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hsriv,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of the fit and comfort of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may refer to the steps on this link for more information:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Hope this helps. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing/ it doesnt have bass that you want but it is efficient in other aspects. Its worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Togashi97, thanks for choosing and purchasing our industry-leading noise canceling earbuds. We're glad you are enjoying our product. We're sorry to hear that you have an issue with the bass of your SONY unit. If you feel that the bass sound has become insufficient (or that the sound quality has deteriorated), exchange the earbud tips with new ones. You can also adjust the Equalizer/CLEAR BASS setting using the Headphone Connect app.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Poor ANC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Already have a pair of Sony WH-1000XM4 so when I saw these it seemed like a good idea. The sound quality and battery life are great, but I hear absolutely no difference with noise canceling on or off. I've been wearing them in different indoor and outdoor environments for the last two days and no difference at all. The only ""change" in the sound I can hear is when turning on ambient mode.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stevedore, we're glad you like the sound quality and battery life of our newest industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with your SONY unit. If the the effect of noise canceling is not sufficient, please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Air pod
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to usd Air pod. I think Air pod is better than Sony WF1000XM4
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TMAT, We take all user input seriously and will make sure your comments reach the appropriate person. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Greg's review
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. The noise canceling has been the best i've seen so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GregoryV, We are thrilled to hear that you love your Sony wireless noise canceling headphones and that they are the best you have seen so far. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent