Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Owned many. This is a clear winner.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the xm3’s before and these are slightly better overall. Best of all is the smaller case. Can’t go wrong with this set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whtciv2k, Thank you for this amazing feedback! We're delighted to hear you are enjoying our newest Industry-leading noise cancellation headphones, WF-1000XM4. We're also happy that you like the overall improvements of the headphones, and superb features, especially the smaller form factor of the earbuds and charging case. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for giving the product a perfect rating and for trusting Sony! -Jess
Battery issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved these earphones but after a year and half of use the battery has nose dived to only 20 minutes of use.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Easy controls! Compact! Nice battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mele, Great! We're glad that you like the sound quality, ease of controls, and battery life of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
"Best" ANC Wireless Earbuds with Fatal Flaw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's doesn't sound as good as many "audiophile" IEMs in its price bracket, but it stands leagues above 99% of wireless earbuds out there at the moment. The noise cancelling is also in a league of its own as I can't even hear A/C units that are on full blast right next to me for the most part. Fit is okay, but could be better. The foam tips are subpar and can get fatiguing over time. Definitely recommend getting Comply tip replacements or something as they increase comfort by very noticeable margins. Battery life is to the point where you wouldn't notice it unless you just decide to never charge, ever. Easily reach the advertised times. Now, the fatal flaw: it's a pain to connect properly. I don't mean connecting to devices, that works seamlessly. The problem is many times the earbuds don't notice they're in use despite clearly being in your ear, so it may not play audio or the finger gestures don't register and you have to constantly take out and reseat or place them back in the case and then put them back in your ear. I haven't figured out a consistent way to mitigate the issue, unfortunately, and all I can do is hope it's fixed soon with firmware. But until then, although it seems like a small gripe, for the price you're paying something as simple as noticing that it's in your ear should not be prevalent and is more annoying than you'd expect.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KhNn, we appreciate your detailed review and we regret to hear that you're having an issue with your headphones. This is definitely not the listening experience we'd like you to have. Here at Sony, we always strive to deliver quality products that deliver an amazing customer experience.
You can make few adjustments to your headphones settings to suit your needs through the Sony Headphones Connect app. It has an Equalizer setting which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
there is a reason they’re discounted
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these April 5th, theyre garbage. Phantom touches immediately, constant beeping in my ear even when i turn off the touch function. If you live in Portland OR, this is a death sentance. Just get Airpods. I love Sony have a VR2 & PS5 wont be buying any headphones or buds in the future. Utterly garbage product. Cant wait to get my money back! Ive been fleeced.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fish1414, We regret to hear about your experience. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot your problem and turn your experience around.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WFXM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
I love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a great product. Im complete happy with this purchase and i recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chicosv, We're pleased to hear that you are satisfied with your purchase. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
God job Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, the Sony application has many configuration options, the only drawback that gets a bit annoying at first but after a while of use you get used to the noise cancellation is excellent but without a doubt the best thing about these headphones is the quality of sound is something you have to hear for yourself to be able to check it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amazing,
We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about the app is greatly appreciated. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
incomparable headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product great quality best devices offered po best buy
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and bass. Will recommend it to people.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, Awesome! We're pleased to hear that you like the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
bettyboop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are very comfortable and the sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bettyboop,
Awesome! We're glad you like the sound quality and comfortability of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
Satisfied Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with all aspects of my purchase and helpful store staff
I would recommend this to a friendLove 'em
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buds I've ever used. Easy to use and just overall great experience using them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alll, We are glad that you love your new Sony wireless noise canceling in-ear headphones and that they are the best earbuds you have ever used. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Very nice, just not for me.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound very nice, but the memory foam and angles of the buds just don't feel secure or comfortable. I bought the Bowers and Wilkins buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hsriv,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of the fit and comfort of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may refer to the steps on this link for more information:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Hope this helps. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!
-Ralph
Battery Issue
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of using it I had battery issue, it wouldn't even last an hour.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
Poor ANC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Already have a pair of Sony WH-1000XM4 so when I saw these it seemed like a good idea. The sound quality and battery life are great, but I hear absolutely no difference with noise canceling on or off. I've been wearing them in different indoor and outdoor environments for the last two days and no difference at all. The only ""change" in the sound I can hear is when turning on ambient mode.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stevedore, we're glad you like the sound quality and battery life of our newest industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with your SONY unit. If the the effect of noise canceling is not sufficient, please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Variable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife as an anniversary gift. She is a CrossFit junkie and always complains about the quality and comfort of wireless headphones. I have yet to hear one complaint here. Sony is the way to go. Systems offer great variability for all environments
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luxury, Great gift! We're glad that your wife likes the WF1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing/ it doesnt have bass that you want but it is efficient in other aspects. Its worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Togashi97, thanks for choosing and purchasing our industry-leading noise canceling earbuds. We're glad you are enjoying our product. We're sorry to hear that you have an issue with the bass of your SONY unit. If you feel that the bass sound has become insufficient (or that the sound quality has deteriorated), exchange the earbud tips with new ones. You can also adjust the Equalizer/CLEAR BASS setting using the Headphone Connect app.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
Very nice
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Really recommend the product no problem what so ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pikachu, We are glad to hear that! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
The Best Earbuds in the Industry!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BETTER THAN THE AIRPODS PRO!!!!! I am an avid Apple fan, and I came from the AirPods Pro which I had been using for a couple of months. THESE ARE ON A WHOLE DIFFERENT LEVEL. Sound is crisp and clear, and the noise cancellation *chef's kiss*, CAN'T BEAT IT. Absolutely worth every penny I spent on them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello shopping4tech54, Thanks for sharing your awesome experience with your new Sony wireless in-ear headphones and we are glad that for you, these are better than other in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. You chose the best brand this time. Thank you for trusting Sony! Vincent
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and I like that it came with multiple ear cushions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JocelynA, we're glad you like our product! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl