Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Best ANC earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best wireless earbuds on the market I've tried a few and these are by far the best of what I've tried. Only draw back a bit bulky and pricey
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marvilous, thanks for sharing your review. We're glad that you like the noise canceling feature. We also appreciate your feedback about the design and the price. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best buds ever! Better than AirPods Pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Other buds don’t stay in my ears I don’t know why. But these actually stay in my ear even when talking smiling or chewing! It’s a complete shocker and on top of that the sound literally is 0 times better than my AirPods Pro and my beats studio and the mic for phone calls are the best also so far. These are now my favorite earbuds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RDTECH, Great! Good to know that the XM4 stays in your ear. We also appreciate that you like the sound and call quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Outstanding product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best ear headphone I've owned even including apple products. The quality of music sound is the best in this type of product. The noise cancelation is very good. I like the quality of this product so much that I bought another set. It keeps on working even after I get them wet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi philc, we're glad you like the sound quality and noise canceling feature of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
easy to remove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality ! easy to remove, good noise cancellation but mic is poor, hard to hear anything from other side , if you just want to listing music
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi scott, we're glad that you like the noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Worth every penny!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned and passed on or currently own many high end wireless headphones and earbuds. These are by far the best earbuds I have ever owned. Slight glitch in the speak to talk feature but otherwise perfect. I am a contractor and put them all to extreme tests! Pass!! Pass! Pass! On all account! A must have even at the price point!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toddb1970, Excellent! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Major Connectivity Issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since day 1 I couldn’t get these to connect to my iPhone 12 Pro regularly. Multiple times today when putting my earphones in they would bug out. The voice would say “battery fullllllllllxncndjejdjcncnsbwjdkalqkqowproticndbwjwkkdfncjdkskns”. The voice glitches out and it happens often. The fit isn’t the greatest either. They’re smaller than the XM3 but they are still really big. Not very comfortable for more than 10 minutes or so. These will be returned immediately.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dlishious, thank you for purchasing our newest industry-leading noise canceling earbuds. We're sorry to hear that you have issues with your SONY unit. Pair your iPhone to use it with the headset for the first time. You may follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000238965.html?search=iphone
If the voice guidance continuously having issues, you may initialize the earbuds.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
You can disable the notification and voice guidance, and change the language of the voice guidance using the SONY Headphone Connect app.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. You may find this link helpful in wearing the earbuds comfortably:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
We recommend that you also update the software of your device. We have a new update that could help them with the issue you're having.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Best Wireless Earbuds.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best-sounding wireless earbuds I've tried. And I've had several JayBirds, Samsung, Apple Airpods, plus a few others. The noise-canceling was up to par when I flew with them, not quite as good as over-the-ear headphones but good enough to leave those at home if you would rather save the space.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joshua, Good to hear that you love the noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Greg's review
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. The noise canceling has been the best i've seen so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GregoryV, We are thrilled to hear that you love your Sony wireless noise canceling headphones and that they are the best you have seen so far. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Air pod
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to usd Air pod. I think Air pod is better than Sony WF1000XM4
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TMAT, We take all user input seriously and will make sure your comments reach the appropriate person. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Wow! At last an earphone that fits and ally works!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Style and functionality at it finest. I am enjoying my ear phones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hondo, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery lifeCons mentioned:Fit
Uncomfortable fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable fit in outer ear. Good battery life. Sound quality is ok.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoM,
While we are glad that you like the long-lasting battery life and great sound quality of our WF-1000XM4, we are really sorry if they didn't fit you well. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Note:
• If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
• The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Sound quality
Waste of money! Don’t sync.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst headphones I have ever used. From the first day, they won’t sync. One or the other will play. I use the app which does no good. It just says one or the other is not connected. They are comfortable if you only want to hear in one ear. The noise canceling works. In the left ear if that is the one that works on that day. DO NOT BUY THESE!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelL, We are sorry to hear that you're having some difficulties with your headphones. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
If the left and right buds don't sync or if the sound is only heard from one side of the headphones, please try following the steps below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265209
We also recommend to check and ensure the software is updated. You can check the software version by launching the Headphones Connect app.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240507.html
Resetting or Initializing the unit is also a recommendation.
Perform the reset on one earbud at a time. The device registration (pairing) information and other settings are retained during a reset.
Place an earbud into the charging case and then close the lid.
Use the supplied USB Type-C™ cable and a commercially available USB AC adapter to connect the charging case to a power outlet.
Open and close the lid of the charging case more than 5 times within 20 seconds until the red indicator light starts to flash.
Wait for the green indicator light flashes four times. Initialization is complete.
Remove the earbud from the charging case. Place the other earbud into the charging case, and then start the operation again from Step 1.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Ear pods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, they show dirt/grease but that color is easy to locate
I would recommend this to a friendBrand response from SonyListens
Posted .Hi New12MaxiPadPro,
Thank you for the purchase and we're glad to hear that you like the fit of the headphones. You can wipe them clean with a soft dry cloth. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. You get what you pay for . If you want the best buy the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fisher13, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Phone calls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have the best sound, but just one problem the phone calls are no good; it wasn't fot that....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anais, we are glad that you like the sound quality of your new headphones. We're also sorry to hear you're having an issue when using the headphones on call. This is definitely not the experience we want you to have.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8-hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
If you're having an issue while on call, please ensure you have the latest software installed. The software version can be updated using the Headphones Connect App. In addition, restarting or Initializing the headphones are also a recommendation.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
The best Bluetooth headset ever had
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried many Bluetooth headsets all my life and since my Beats fail on me with only 5 months only since I got them, I decided to give a try to these Sony and OMG!!!!.... The best of the best and which I recommend them to those who love Bluetooth headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice works great I was pleasantly pleased that the noise reduction is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeL, We are thrilled to hear that you are pleasantly pleased with the noise canceling feature of your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Awesome
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love using Sony products because the quality is very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dino, Thank you so much for such an awesome review, and we are so pleased to hear you like our industry-leading, noise-canceling Truly Wireless headphones, WF-1000XM4 earbuds! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for commending Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Price
Ehh slightly dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good but not worth the money compared to 80 pair of Jabra
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GideonJ, We regret to hear that you're slight dissatisfied with our noise-canceling Truly Wireless headphones. This is definitely not the news we're hoping to hear from you. We'd like to know more details from you and help you out. May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Awesome True Wireless Earbuds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OUTSTANDING, I am an old audiophile and quality is VERY important to me. I purchased the Sennhiser True Wireless 2 years ago and returned them. I have used these for work on my Dell laptop and everyone says the quality is great. I also use them on my iPhone 12 Pro and love them. Highly recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbhirTech, we;re glad you like our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony. ~Earl