Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Some of the best ANC earbuds on the market!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only with ANC off do these have a perfect seal, but I doubt you'd hear anything with it on aswell as having music that is high in the mids. Though they only last for 6 hours with LDAC and ANC the case charges the buds up relatively fast
I would recommend this to a friendBrand response from SonyListens
Posted .Hi comcast, we're glad you like ANC feature and sound quality of our product. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order from Best Buy online easy shipping was fast and free. Product came on time . Bose quality great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Markv, thanks for your feedback. It looks like you're reviewing a non-Sony headphones. Please post your review on the proper product or Headphones' Brand. We're sure they'll be glad to hear this from you. Sincerely, Erin
Just 1 gripe
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The eartips are great, but only lasted me about 2 months. I switched to a longer lasting eartip from another brand, feels just as great and sounds almost as good (very slight difference) as the original tips. Only gripe i have is i can't turn off auto noise canceling, every time a high pitch noise is made like a horn it turns on noise canceling and off once the sound is gone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeRanger, thank you for taking the time sharing us your experience using the WF-1000XM4. We're glad that you like the sound quality of your headphones and we're sorry to hear about the auto noise canceling. Please ensure you have downloaded Sony Headphones Connect app. When using the app, your can adjust the noise canceling function and Ambient Sound Mode (ambient sound control) or use auto adjustment of the noise canceling function by behavior recognition (Adaptive Sound Control).
Ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great sound quality at a great price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with my first set but the second set was great. Plus completely happy that Best Buy let me exchange them despite me misplacing my original box (on original set) at no extra cost to me!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian, We're glad that you're finally enjoying your headphones after receiving the second pair. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Would had stuck with the previous sony model.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all the sound is good. Not impressive. The shifting of the ambient and turning music off is not as fine tuned as I would had thought. Getting them out of tue charge box is hard because the hard plastic on the buds dont have any give. I had the previous model. Im sad to say I liked the feel, the wear and sound way better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyEarBudYorN, Thanks for sharing your experience. We regret you are having issues with your Sony wireless noise canceling headphones. Please ensure that your headphones have the latest firmware by performing a software update: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates improve the general performance of the unit and resolve any possible software-related issues. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Best sound quality earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It truly re invents the way we listen to our favorite music. The smallest details of a song I have heard for years are now very clear to a whisper. Noise cancellation is superb. Microphones pick up ambient sounds nice. Overall A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vince81, We are glad that you like the overall quality of your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Amazing sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.earbuds are amazing however I am in the Apple ecosystem and I’ve become accustomed to the headphones switching seamlessly between products So therefore I returned them and purchase the AirPod pros 2
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ron62, While we're glad that you like the sound quality, we regret to hear that the headphones had to be returned. This is definitely not the news we'd like to hear. Sony is always looking to improve its products and add new features. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Too pricey
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound. But awful stand-by time. Needs daily charge. Too pricey.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gadgetlady, We are sorry to hear about your concerns. Please make sure to update the firmware of your in-ear headphones to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html. To isolate the battery issue, you may find this link helpful: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html. Despite your concerns, we are happy that you still like your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best earphones Ive owned!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I stream music a lot and I have to say these sony paired with my pixel 7 pro and amazon music is incredible! Sound quality is waay above anything else ive tried. Would totally recommend over airpods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ayo92, Great! We're pleased to hear that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Home Run from Sony!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony did a great job with the earbuds. Almost everything from looks to performance and everything in between is just great about them. The redesigned look from the XM3 to the XM4 is a welcome look.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Motti, thank you for the awesome review! Good to know you're enjoying your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Form & Function
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Bud's were a pleasant surprise. With the proper high quality digital audio player these little guy's really shine. 24bit audio with Sony's proprietary codec sounds pristine and then some..! Yes, buy them if your on the fence.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Littlespeakerthatcould, we're glad you like our industy-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Awesome for noise cancelation
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise cancelation, the range is so,mewhat lacking, in the 20- 30 foot range
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ctrl4xrct, We're glad that you like the noise canceling function of your headphones. The maximum communication range (line of sight) is approx 10 m (30 ft). We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound, returned them anyway.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great, that's undeniable. However, due to multiple issues I had to return them. The first issue was that the left earpiece went silent for some reason sometimes when changing albums. That was minor and resolved easily by removing the earpiece for a few seconds and putting it back in the ear. That solved it most of the time. The major issue was that the case sometimes just refused to charge. It was like it switched itself off and there was no way to turn it back on. No lights, the buds didn't register as charging or that they are in the case at all. Then it just came on on its own after 10 minutes or so. The third issue was that the ANC wasn't at all what most reviewers claimed to be. Call quality also wasn't that great in a noisy environment especially. I might've gotten a lemon, but it's hard to say because they are out of stock in every store close to me. Another issue was that they aren't that much better than my Galaxy buds pro. Certainly not $150 better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zdenek,
We're sorry to hear about your issues with the WF-1000XM4 Wireless Noise-Cancelling Headphones. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience.
If there is no sound for some times when changing albums, reset the headset, initialize the headset, and pair the headset and the device again.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
Make sure both the charging case and the left and right unit are fully charged. https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239145.html
If the Bluetooth wireless headset will not charge, please follow the troubleshooting steps from this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00009257
For the noise-canceling issue, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, we recommend to use the right size according to the size of your ears. If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances. https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
To improves Bluetooth connection stability and other functions, please make sure to update the headphones to the latest firmware (1.2.6).
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WF1000XM4/B:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Sound quality
Decent Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and feature set, but at the cost of confort.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Krathon, We're glad that you like the sound quality and features of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Comfort and peace of mind.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the ear pods for my daughter who complains about almost everything. But with this product all I hear is praise coming from her in regards to this product. She rates this Excellent !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excel, Wow! Thanks for leaving us such a great review on our industry-leading, noise-canceling Truly Wireless headphones! We are really delighted to hear your daughter is satisfied with the incredible sound quality and overall features of her new WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for your purchase and for choosing Sony! -Jess
- Cons mentioned:Fit
okay but not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works well but are a little heavy. Fast movements may cause them to fall out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lala, We're glad that they work well. To keep the headphones from falling out even in fast movements, we recommend to wear them properly after selecting the right earbud size tips. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Our WF1000XM4 is designed to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Not the best
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was really good but the fit was pretty bad. I kept having to push them in my ear constantly, after about an hour of continued use and readjusting my ear started to feel discomfort and hurt my ear. Comfort plays a big role.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Neztor,
While we are pleased to hear you are satisfied with the amazing sound quality of our WF-1000XM4, we are really sorry if they didn't fit you well. This is definitely not the experience we wanted you to have with our premium headphones.
For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Note:
• If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
• The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
And for reasons why your ears may hurt when putting on and wearing headphones, please refer to the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Anc, Bass, Battery life
My Samsung Buds Pro have been replaced.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience is of an Android user persepctive, I have not used these buds or any other with Apple products. I've owned almost every iteration of the Samsung Buds and headphones. Aside from the Sony WH-1000XM3 over ear ANC headphones, I haven't used many Sony Bluetooth earbuds because they were bulky for the buds and the cases. I have been EDCing the Galaxy Buds Pro until now. The XM4s have replaced the Pros for EDC. The Pros still have a place in my useage but more on that later. Active Noise Canceling (ANC) in this earbud is amazing. As soon as I put in the XM4s the outside world disappeared. It's an odd feeling but not in the way older ANCs caused a strange pressure on my ears. I feel I can tune out other sounds around me while working in my bustling office while listening to my music or podcasts. Music sounds great with these buds and the bass hits fairly hard given the size of these things. My Note 10 supports the LDAC codec which is buried in the Developer Settings and there is a noticeable difference LDAC has to music. There is 360 audio support with Tidal and Deezer, but I don't use either service so I don't know how impressive that is. The design of XM4s have definitely improved over the XM3s. They are sleek but still larger than my Buds Pros. The Sony case has become much smaller and does not feel bulky in the pants pocket. I have always preferred the design of the Samsung buds and their cases. Sony is catching up. One of the biggest problems for buds from other manufacturers are comfort. They seem fine at first, but over sessions over 45mins, other buds have caused pain from hot spots making me get rid of them right away. Historically Samsung has always been comfortable to me. When I first got these I had them in wrong and they started to cause me pain. Then I used the apps fit adjustment and realized they needed to be rotated down where the metallic circular trim needed to be at the six oclock position. After correct positioning they are comfortable as jamming marshmallows in my ears and was able to keep them in for 3hrs without any discomfort. The memory foam tips are super comfortable for me and dont get me as sweaty in the ear as silicone tips. I have in the past switched the comply foam tip on my samsung buds. So this is a definite pro for the Sonys. That being said the XM4s are still a little bigger than the Bud Pro and Lives. Sometimes i listen to podcasts in bed and the larger XM4s protrude a bit too much so the Samsungs have a place on my nightstand. The magnets that hold the buds in the case are very strong. Sometimes makes getting them out with one hand a little cumbersome, but I dont worry about them popping out. The case has wireless charging which is to be expected with ANY truly wireless earbuds at this stage. My work environment can go from relatively peaceful to chaotic with people barging into my shared office nonstop so I prefer to manually set ANC or Ambient Noise which is easy with the left ear bud (default). Speak to Chat feature works well. But sometimes its triggered when i clear my throat so I mostly don't have it on. Battery life is solid on these buds and easily get me through an 8-10hr workday (intermitten use not constant). I would like to see multipoint bluetooth connections. The over ears XM3s can do it, not sure why it was omitted here. I hope they roll out the feature via software update and not have to wait until the XM5s. But if they can improve the XM4s by keeping everything that it is now in a tighter package, I'll be game to upgrade again. There is very little to dislike about the XM4. I believe a new gold standard has been achieved.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WSohn, we appreciate your detailed review of our product.t We're glad that you are enjoying our newest Industry-leading noise cancellation headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing SONY. ~Earl
- Cons mentioned:Fit
They do not fit well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound of this earbuds but they will keep falling out of my ears when I would walk.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Enoc, we're glad you love the sound quality of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue fitting the unit into your ears.
To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please check these links for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing%20
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Better than my Bose.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. I have their over the ear headphones and the buds sound just as good. Talking on the phone is smooth and consistent. I work in a noisy environment and the noise canceling is perfect to blockout the noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joshua, We're glad that you like the sound quality and noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin