Customer Ratings & Reviews

Hi TravelGirl, We're glad that you like the sound quality of your headphones. These comes with different sizes of ear tips (S, M, L 2 each). We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi ArDubya, We are glad that you like the sound quality of your new Sony in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Please make sure to update the firmware of your unit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates include key features, applications, bug fixes, and feature improvements. Thank you for choosing Sony! Vincent

Hi ArashS, Great! We're glad that you are enjoying the sound quality and the noise cancelling feature. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi MsHouston,

We regret to hear that you are not having a complete experience because of the fit and connectivity of the headphones. Your feedback is greatly appreciated. To achieve the best fit and comfort, make sure that you are wearing the headphones properly. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left unit has a tactile dot. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Wait for about 10 seconds for the earbud tip shape to stabilize. Hint: If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.

Regarding the connectivity issue, make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.

When receiving a call by operating smartphones or mobile phones, some smartphones or mobile phones receive a call with the phone instead of the headset. With an HFP or HSP connection, switch the call to the headset by holding your finger to the touch sensor on the left or right unit of the headset for about 2 seconds, or by using your smartphone or mobile phone.

For more information, please refer to these links:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241106.html

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF1000XM4.

Sincerely,

-Ralph
Sony Social Support

Hi ToshieRN, thank you so much for your awesome review!

We are extremely pleased to hear that you are happy with your purchase and a great recommendation from the Best Buy salesman. We are also thrilled that you are satisfied with the superb performance of our WF-1000XM4- and that it perfectly suits your son's needs.

We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Musicaficionado1, we're glad that you are enjoying our newest Industry-leading noise cancellation headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing SONY. ~Earl

Hi Troy,
Thank you for reaching out Sony. While we're glad you like the WF1000XM4, we're sorry to hear the issues with the left earbud of the headphones. Could you tell us more about the issue?

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! - Kris

Hi Vinscully, Great! We're happy to hear that these headphones work great. We're sorry if your having an issue with the left earbud. We'd love to help you troubleshoot your problem and turn this into a better experience.

Have you tried resetting the headphones? If not yet, please try that first by following the steps here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029?model=WF-1000XM4&category=wireless-headphones-bluetooth-headphones

If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi DiannC, We are sorry to hear that the WF-1000XM4 did not meet all of your expectations and had to return the earbuds. There are a few steps that can help improve the sound quality of the earbuds and these can be looked up on our support site, or we could have walked you through the steps on how to make your listening experience better. We hope that you consider Sony again in your future purchases.

Regards,
Carl

Hi DCZR2, We're glad that you like the noise canceling function. We're sorry to hear that you've encounter connectivity issues with the first pair. We do hope that the second pair performs well without issues. In any case you'll encounter the same problem, please follow the recommendations in the Help Guide:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html

For further assistance, email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi Feedback, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Vasg, Thanks for the review/feedback. We're glad that you are enjoying the amazing sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig

Hi JCIE, Wow! Thank you for this fantastic review of your WF-1000XM4. We're really glad that you are enjoying everything in our newest industry-leading, noise-canceling Truly Wireless headphones. It's amazing to know you like the incredible audio quality, excellent noise cancellation, and that you can assign your own functions to each earbud using the Sony Headphones Connect app. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! -Jess

Hi Player, Great! Good to hear that you like the noise canceling feature and fit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony! Erin

Hi HurcSZN Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi SmartBoy, Thank you for this amazing feedback! We're delighted to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for the recommendation and for choosing Sony! -Jess

Hi Grudder, We're glad that they fit perfectly. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi TheperfectTV, Thank you for sharing your feedback. We are sorry you are having an issue with your Sony headphones. Please try to keep the headset away from a microwave oven, wireless LAN device, etc. Also, install the Sony headphones connect app and set the sound quality mode to "Priority on stable connection mode" to further isolate the issue. For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html.

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hello BBfan,

Thank you for your review. While we are pleased you are satisfied with the exceptional sound quality and industry-leading noise canceling function of our WF-1000XM4, we are so sorry you are encountering noise issues with the left earbud.

To eliminate the pinging sound you should:
1. Turn off Adaptive Sound Control, or 2. Turn off “Notification Tone When Switching”

When the Adaptive Sound Control function is turned on, the headset detects the wearer's actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily and an alert sound may be heard. This sound notifies you that the setting has been changed. If you want to deactivate this notification sound, use the “Sony | Headphones Connect” app to turn the setting off.

Please refer to the following links for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229328
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000430930.html

To ensure you get the most out of your WF-1000XM4, we recommend updating its firmware to the latest version (1.2.6). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads

If this does not help, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony!

Sincerely,

Romeo
Sony Social Support