Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Fantastic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had tried air pod pros before but they always fell out after a little while no matter what I tried. These never fall out thanks to the memory foam and they sound loads better as well. A great plus is the better noise canceling as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Excellent! We're glad that you are enjoying the sound quality, fit, and noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great earbuds!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised!!! If you can get a good seal you will keep the music in and your surroundings out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QSound,
We're glad that you are enjoying our newest Industry-leading noise cancellation headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app.Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sensational Sony Sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality sound. One of the best quality headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bkbound73, Great! We're glad that you are enjoying the sound quality of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Noice canceling ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought full size over the ear version of this first. And about month later this buds went on sale so i decided to give it a try. I had all the intention of returning them but after i tried them on airplane decided to keep it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zman, That's great to hear! We're glad that you decided to keep them. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Simply amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had- have many earphones such as Bose, Sennheiser, Jaba, Jaybird. These are absolutely the best. Likely will keep using my Powerbeats Pro for workout and running and use these amazing buds for everything else. Well done Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tobi, That's good to hear. You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great headphones noise canceling a bit lacking
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Not great noise canceling. But would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marc,
While we are thrilled to know that you are satisfied with the exceptional sound quality of our WF-1000XM4, We are really sorry if its noise canceling function didn't live up to your expectations. This is definitely not the experience we were hoping you would have. We received a lot of good feedback about the noise canceling of these headphones. We designed the WF-1000XM4 to provide incredible audio performance and take noise cancelation to the next level. However, if the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, you may not obtain proper sound qualities, noise canceling effects, or call performances. To ensure you are wearing the headphones properly, please follow the steps provided on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
You may also refer to the following links to improve the noise canceling function of the headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265207
Hope this helps.
With the WF-1000XM4, you can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for your purchase and for choosing Sony!
- Romeo
- Cons mentioned:Price
My favorite buds so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the most expensive ear buds i have bought and they ae also my favorite. I have apple airbuds, air bud +, samsung galaxy buds, live, plus, pro, Jabra 75t and active 75t. These Sony are the best of them, but pricey at $280.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zwilliams, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Winner all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music sound quality is the best i've found than in any previous ear buds. The foam tips help me attain a better fit in ear. I particularly like the tight (magnetic) connection in charging case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi easytouse, we're glad you like the sound quality of our industry-leading noise canceling earbuds. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good sounds...noise cancelling meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound cancelling not as good as I hoped for, excellent sound quality, fits in ear okay
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sleecpa, while we are glad that you like the sound quality, we regret that the noice canceling function is not what you've expected. We'd love to help you torubleshoot your problem and turn this into a better experience.
You may try following the below steps if the noise canceling effect is not sufficient.
Make sure that the noise canceling function is turned on.
If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances. If any of this is the case, try the following.
- Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
- Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Resetting and initializing the headphones is also a recommendation. Please refer to this link on how to reset or initialize the WF-1000XM4 earbud headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
I hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. These are by far the best in ear wireless headphones I've owned by far. The sound quality and noise canceling is on an elite level. Highly recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GEECODE864, We are thrilled to hear that you absolutely love your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Sweet product, uncomfortable for me...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, but very uncomfortable for me. Interestingly, no matter what type of eartips i used these babies killed my ear canals! Even after a good college try of 2 weeks use, every day, i could not get past 30 minutes at best (trying all different size foam ans silicone eartips. If they were comfortable for my ears i would have kept instead of returning.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeinDenver, While we're glad that you like the headphones, we regret that they hurt your ears. We also appreciate you trying different ear tip sizes. Allow us to help and turn your experience around. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. After selecting the right size earbud tips, we also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
You may also find the link below helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
We hope you'll find this helpful. Should you need further assistance, please drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Not very impressed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this products. They do not fit into my ears well.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Love ‘em!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earphones are fantastic. Great sound. The ambient sound feature is great. The noise cancelling also works very well. The accompanying app remembers your settings in each location and changes as you move. Very cool feature!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tom207, We're glad to hear that you love this industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Nice in ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise canceling is good. The only issue is that I use them with a portable Hires player and I haven't figured out how to control the earbud internal volume without connecting to my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harry, thanks for your 5-star rating! We're glad that you like the sound quality and noise canceling function. The WF1000XM4 don’t have a default volume controller. You need to download the “Sony | Headphones Connect” app on your smartphone to assign Volume adjustment function to the touch sensor.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Awesome Noise Canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome :) I love the noise canceling feature. It blocks some of the crap I face in NYC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GamingLaptop,
Thank you for the review and we're glad you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Sound quality
better then airpods pro
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great wireless earbuds for any phone i use them on my pc and my iPhone and they work great i really cant here anything around me i do need to turn it up to about 40% but once it gets above that you wont here anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Simply the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best sounding earbuds I have ever had the pleasure to own. I have two pairs just in case. Install the Sony app on your mobile device to fully appreciate all of the tweaking you can do to dial them in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cjm1957, That's awesome! We are glad that your Sony wireless noise canceling headphones are the best for you. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Junk Battery
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in April of 22 by August of 23 the left battery last about 30 minutes and the right last 50 minutes. But for at least 30 minutes I can enjoy that great sound, excellent noise canceling, & clear calling.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Amazing Product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love these. Fit Great. Sound Great. Both passive and noise canceling work great. Was torn between these and Air Pods. Got these first and haven't even tried the pods I am so happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pawny, We are thrilled to hear that you are so happy with your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
Almost Sony!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for about a month, bought them for work to replace my power beat pros. Main concern was battery life, I drive for a living and the power beats pro would last me a good 9 hours with no ear fatigue. I’m sure the Sony’s could last about the same but sadly I couldn’t find out, the earbuds began to hurt after about 3-4 hours. The other problem was sound quality, they just simply didn’t get loud enough which is inexcusable at this price point! I had the app downloaded and paired to an iPhone 12 Pro. Throughout the day I would constantly try raising the volume while finding out it was already maxed out. So today I returned them and bought the beats studio earbuds and after a few hours I’m already enjoying them more than the Sony wf xm4. First off the sound quality is much better, no app needed on iPhone just pair and go. The beats get very loud and sound good not to mention very comfortable. Something about Apple and comfort, these studio beats, my power beats and AirPods Pro are all very comfortable and can be worn for hours without fatigue. I really wanted to like the Sony’s but sound and comfort are at that top of list when it comes to earbuds and they simply didn’t have it!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, thank you for sharing your detailed review. We regret to hear that the headphones had to be returned due to sound quality and battery life. This is definitely not the experience we want you to have with our premium headphones. We value your feedback and rest assured we will use this to improve our products. Thank you. Regards, Erin