Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony WF 1000xm4 review
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality from the wireless noise cancelling headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Navin, We're glad that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Pure Brilliance!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first venture into the wireless In-Ear Headphones market. After researching and comparing with Apple, Bose and Sennheiser I am very pleased with Sony WF-1000XM4. Sound quality is amazing along with the ease of operation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Feezable,
You made the right choice with the Sony WF1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent buds!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these things! Noise cancelling is the best I've experienced. Silences my coworkers with ease. Battery life could be better, but the ability to quickly charge makes up for it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnM, we're glad you love our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony delivers!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great!! Sony did not disappoint. The sound quality is excellent! I am almost deaf to the outside world with the noise canceling turned on. (I have used these on a plane) I highly recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shellywell, we're glad you like the sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Worked Great Until It Didn’t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the first two weeks, these headphones functioned flawlessly with superior noise cancellation than the AirPod pros. The call quality was even better. But after those two weeks, suddenly, the case stopped being able to charge, and this was right after the return period.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheRealJoJo, We regret to hear that the case stopped charging. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Great noise isolation and cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Active noise cancelling plus sound isolating memory tips means that its way better at silencing subway noise during commutes than WH-1000xm3 , which does have great noise cancellation but not good noise isolation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy, Thank you for the amazing review! We're very pleased to hear you like the excellent noise canceling and sound-isolating eartips of your new Sony WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Noice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best audio quality I've had in many sets of earbuds. I've enjoyed the over ear WH-1000XM2 for several years and these produce a similar, slightly warm sound as those. These rival some of my wired IEMs. Just do it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliPajamapants, we're glad you like our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! ~Earl
Great for Exercising
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work good for running and exercise. They are water resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, That's awesome! We're very happy to hear you're enjoying the IPX4 water resistance rating of these headphones which is perfect for running and daily workouts. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. The WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Anc
Worth every cent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are expensive but are worth every cent!! You can listen to them one at a time, they have excellent ANC and noise reduction, and much more. They even got wet and still worked after left alone for two days for them to dry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi blancocd, Excellent! We're glad that you like the noise canceling function and features of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
My ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used a lot of ear pieces and these seem to be the best ones that I have used. They are very clear and I love that when you push them into your ear they don’t hang up on you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RichardF, We are glad to hear that your new Sony wireless in-ear headphones are the best that you have used. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony wf1000 XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds quality is amazing on these along with the anc feature. However, my pair only lasted 1 month and they randomly died having to send them back. Also, the tap to switch songs feature is nice but having to tap twice instead of once to skip a song gets annoying. Also, my pair had a weird humming noise while on calls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Estela, We regret to hear that you had issues with our wireless in-ear headphones and you had to send them back. This is definitely not the customer experience we want you to have. We hope you will consider Sony again in a future purchase. And if you will get new WF-1000XM4 headphones, please make sure to update their firmware. The updates improve the general performance of the unit, resolve any possible software-related issues, and include key features and bug fixes. We appreciate your time and thank you for the feedback. Vincent
- Pros mentioned:Sound quality
Great sound but a few kind big issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these is amazing. Build quality is great. But for me, they have two fatal flaws. The first is on my Pixel 6, if there is a pause between playing audio, one side stops playing music. What's interesting is it always the side that is set for Google assistant. If I change sides in the Sony software, then that side stops responding. It is extremally frustrating. Say I am listening to music, for some reason the music stops for a while to buffer when it picks back up only one side will play. The second issue I have is these are horrible if you wear a hood as they will take the hood touching them as you trying to do something like change track. So for snowblowing, these are a no go. Snowboarding, no go. Walking in the rain, no go. But for the times when I don't have a hood and know that there won't be any pauses in audio, these are great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ROTMetro, thank you for choosing and purchasing our product. We're glad you like the sound quality of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue on one side of earbuds and issue with the touch sensor. Please make sure the unit has the latest firmware. Please check this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00263488
For the issue on one side of the unit, try resetting or initializing the unit by following this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029?model=WF-1000XM4&category=wireless-headphones-bluetooth-headphones
For touch sensor, please follow this link to isolate the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00268907
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely,
~Earl
- Pros mentioned:Sound quality
Terrible ear bud tips
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the earbuds alot. The sound and noise cancelling is very good. The one problem I have is the ear bud tips. They were falling a part the first time I wore them. I spent 280 dollars on these earbuds and they should have had good ear bud tips. I had to spend another 20 dollars for quality ear bud tips which is uncalled for
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abahawk, while we are glad that you like the sound quality and noise canceling function, we regret that the headphones keep falling. These comes in various sizes of earbuds. To keep the headphones from falling out, please select the earbuds that best fit and wear them correctly for a comfortable listening experience.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Love the sound quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been amazing. There is almost too much they can do and I haven't figured out / settled on all the settings. Sound quality is the best I've experienced. Takes a bit to get used to putting them in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Traumer, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Sound quality
Another hit from Sony!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great set of earbuds. Easy to use with great noise cancellation capabilities. Be sure to use the app to have complete control of your listening experience. Another hit from Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAMESW, Great! We're happy to hear that you like the ease of use and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
My go to
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, great feature, amazing alternative for someone who wants more than what AirPods Pro offers! Although there are slight quirks being standard Bluetooth, still an amazing choice nonetheless
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chano, we're glad you like the sound quality of our industry-leading noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fit, i love the soft foam ear tips. A bit pricey but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moon, Awesome! We're glad to hear you feel that the WF1000XM4 is worth its price. And good to know you love the comfortable and stable fit of your new ear tips. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Just get them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dollar per dollar nothing comes close! I should know because I own pretty much all of the good ones, JBL, Bose, Bowers and Wilkins & Master & Dynamic Mw08 sound and functionality excellent app can't be touched by any of the others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SRobideaux, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
WOW!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have many Sony audio product, and this is perfect! The fit isn’t for everyone, but when they do fit…. They bang! The passive isolation is great, and the noise canceling is incredible! Very light Weight and worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi passive Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best Earbuds I've Owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had many ear buds over the years and these are without a doubt the finest I have ever had. Phone calls are crystal clear and music sounds great. They are a little expensive but I guess you get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvarForkbeard,
Thank you for the positive feedback! We're happy to hear that your investment with your new XM4 In-ear headphones. Nice to hear you are enjoying the clearness and amazing sound quality with our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris