Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Good one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing. I highly recommend buying this one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Repairwireless, we;re glad you like the sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Best ear buds I've used
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of these ear buds are outstanding. The noise canceling is currently the best around. The price is the only downside. Some have said that they can get uncomfortable but i haven't had any problems with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fallen33, Awesome! We are glad that you are happy with the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Titan tier earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelation, the app, the sound quality. All of it is excellent. The phone call mocs could be a bit better, but im more for the music. Getting a 2nd pair for backup
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric1, We're happy to hear that you like the noise canceling function, use of Headphones Connect pp, and sound quality. We also appreciate your feedback when using them for phone calls. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good quality Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounds.....equalizer is perfect,with multiple choices.....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arvie, Great! We're glad that you like the sound quality and equalizer. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Awesome earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great earbuds sound quality, the app which makes this earbuds so amazing, I bought momentums 2 and the B&W PI7 and the Sony won over those 2. I am really happy, they worth every penny that I paid for them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Everan, We are thrilled to know that you are really happy with your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
SONY does it again!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best true wireless earbuds I’ve ever bought. Sony is great at audio technology, and these earbuds have amazing noise cancelling, on par with their over the ear headphones. I definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dobedobe, we're glad you like the noise canceling feature of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Top Tier earphones if they could stay in my ear.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really, really like these. The ANC is TOP NOTCH and the sound is great, but I can’t keep the darn things in my ears even with memory foam tips. If they had wing tips like the Beats Fit Pro, I’d be in audio heaven.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moe1, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
WF 1000 4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this earbuds. Got them on sale $198 thanks BB. You can’t beat this when comes to noise canceling. But as far as comfort and wearability, personal opinion AirPod Pro is the way to go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fond198, Great deal! We're also happy to hear that you are enjoying the noise canceling function and comfort. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great but with a flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the sounds are great but had trouble connecting to the phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, we're glad you like the sound quality of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue connecting your smartphone with your SONY unit. Please follow these links to isolate the issue:
(android): https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240431.html
(iPhone): https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000238965.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Anc
Best in League
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hands down the best, we got this using some best buy rewards that I was trying to redeem but realized later that it is toally worth the price paid. noise-cancelling , great fit in the ear and performs superbly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sanjay, Wow! Good to know that you like the noise canceling function, fit, and performance of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Was great while it lasted…
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In under a year of happy ownership and normal usage, I noticed my battery life was decreasing. I didn’t think much of it since I was still getting a decent run time. A little past the year mark one ear bud is pretty much useless due to battery drain. From a full charge it runs dry and powers down in about 5 minutes or less. Other side lasts maybe 30 minutes with all settings set to conserve battery charge. No where near how they performed out of the box. For the price I wouldn’t expect such horrible battery deterioration. A quick google search shows this apparently is a very common issue with this model. So disappointed, thought buying big brand Sony was a safe bet. BUYER BEWARE!
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Phone calls suffer from connection issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeoZ, Awesome! We're glad that you like the sound quality. We're also sorry to hear that it disconnects during phone calls.
We recommend ensuring the software is up to date. You can check the software version by launching Sony Headphones Connect app.
Resetting/Initializing the headphones' is also a recommendation.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Best Sony True wireless Noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Next generation of noise cancelation New song in quality definitely recommend this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jlmthekiller1 Amazing! We're glad that you like the noise canceling function of your noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
better then xm3
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.some small sync problems sounds good running in to battery problems 3 months in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi robert, thanks for your feedback. While we are glad that you like the sound quality, we are sorry to hear that you've had some sync issue and battery problems with your earbuds. This is definitely not the experience we'd like you to have.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
With regards to the problems you've encountered, please check the troubleshooting steps on the Help Guide: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
I hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great! I really enjoy using them. I like the touch feature and the noise canceling. They connect easily. I haven’t figured out how to use them to answer a call yet. Great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alive, We're glad that you are happy with the WF-1000XM4 Wireless Noise-Canceling Headphones.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Sounds great. Best Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best. I like to use these at the casino. Sometimes the music you here there is not the best. I put these in my ears, and I am in my own little world. I hear my music and pretty much nothing else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gambler, Great! We are happy to hear that you are enjoying your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great on the plane or at home.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit and functionality these buds work perfectly for me. The touch commands are easy to execute and I really appreciate the pause left ear command while traveling. Sound is clear and well rounded.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tedsbuds, We're glad that you like the fit, functionaluty, features, and sound quality of your WF1000XM4. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Erin
BEWARE - severe battery depletion
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned these WF-1000XM4 earbuds for a little over 13 months. A month ago I would have given these earbuds five stars. But in the last month, I've seen the battery life on these earbuds go from almost 7 hours to just a little over two. They no longer reliably charge to 100%. And the promised multi-point connectivity has yet to materialize. When I reported this to Sony support they were less than helpful. This is a well documented issue. Sony even released firmware that SUPPOSED TO address this issue (questionable from what I've read) but it has not yet been released in the US. Earbuds that cost almost $300 should not begin to fail just when the warranty expires. Excellent sound and noise cancellation count for absolutely nothing when earbuds that are this expensive begin a rapid decline to failure after just over a year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MusicLover,
We are sorry to hear you are having issues with your Sony wireless noise canceling headphones. Our WF-1000XM4 headphones do not support multipoint connection. With regard to the battery issue, we suggest visit this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html. Make sure to update the firmware of the headphones to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wf-1000xm4/software/00263488. The updates also include key features, applications, and bug fixes.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Sony WF-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and used for about a month now. Sounds rich and full. Noise Cancelling is the best of all the In-Ear Headphones I've tried so far. Absolutely satisfied with the product. Bit pricy yet worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cayo, Awesome! We are glad that you like the sound quality and noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing. Sometimes when using a singular bud it has trouble connecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brandon,
We are glad you like the sound quality of the headphones. You may find this link helpful regarding your concern.
https://www.sony.com/electronics/support/articles/00204483
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging Thank you for choosing Sony!
Regards,
David