Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good earbuds. Sony did a really great job with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carterj1, We're very grateful for this positive feedback! Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Cons mentioned:Fit
Yeah me too idrk why you asked but here you go mah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They may be too big to fit your ears but avg people should be fine
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nope,
We provide different hybrid silicone rubber earbuds so you can find the perfect fit for your ears to maximize sound quality and minimize outside noise. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony!
Regards,
David
Only work on one device…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound but it only goes on one device. I’ve tried to set it up for both my iPhone & iPad but it only works on the iPad. I’ve tried removing the other & everything! It also adds in the TV on it’s own but doesn’t work on it either. So am just using on iPad for now…. What’s the deal?!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PuyBuyer, thanks for choosing and purchasing our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue working the unit with your iPhone and TV. Please follow this link when connecting the unit with the iPhone:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000238965.html?search=iphone
When connecting to a TV, please follow this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00159290
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
Great earphone, but needs 2 device connect for $$$
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on so many levels, but they don't easily connect to phone every time (Android) and don't connect to 2 devices at once. For the price they should (IMO) and would be best on market if they did. That tech has been around for years so not sure why so many in this category don't include it. Everything else about them is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Thanks for sharing your thoughts and experience using your WF-1000XM4. We're glad that you most of the features of our industry-leading, noise-canceling Truly Wireless headphones. Your feedback is greatly appreciated. The WF-1000XM4 does currently not support Multi-point Connection. It can be PAIRED with multiple devices at the same time, but unlike the WH-1000XM4 model, it cannot be CONNECTED with multiple devices at the same time. When the headset is paired with two or more devices, you'll need to switch the Bluetooth connection to the desired device.
For pairing and connecting with an Android smartphone, please refer to this help guide link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240431.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
This earbuds are excellent.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headsets, I do landscaping with lots of noises and Lots of movement and they never fall off my ears. The noise canceling on this headsets is fantastic. I Highly recommend this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rena, We are thrilled to know that you like your Sony WF-1000XM4 wireless in-ear headphones, especially the noise canceling feature. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Cons mentioned:Fit
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovely head phones.... had bose.....but this is better.....to fit in ear had to position certain way....if not they would hurt.....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Treadmill Amazing! We're glad that you are enjoying the audio quality and fit of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Earbuds won't stay in ear even when walking
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst headphones. Impossible to keep in your ear even when you're walking. Had to return exchanged for beats.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great sound, uncomfortable design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and ANC are great but these were a little too uncomfortable for my ear. The memory foam on the earbuds ended up making sort of a vacuum in my ear which made me hear a weird noise every step I take. Ended up returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi erobles, We regret to hear you had an issue with our wireless in-ear headphones. We always recommend using the right size of earbud tips and wearing them correctly to be more comfortable when using our WF-1000XM4:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
Despite your concern, we are happy that you like the sound quality and noise canceling feature of our WF-1000XM4. We hope you will consider Sony again in your future purchase. Thank you. Vincent
- Pros mentioned:Sound quality
Best wireless earbuds in the market.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound cancelling and audio quality. They fit better than the previous version. I like the “speak to chat” feature that mutes the music to slow you to speak with somebody.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cia5759, We are happy that you like the features and capabilities of your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great wireless earbuds!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first experience with wireless earbuds, very well made and great sound, fit good and stay in ears without ant problems. Blocks out noise when on a call with no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BKM0919,
Wow! We are really thrilled that you are happy and satisfied with the exceptional sound quality, build quality, comfortable fit design, and industry-leading noise canceling feature of your WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be more noise canceling. It is an expensive item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JaDc, We are sorry to hear about your concern with the noise canceling feature of your Sony in-ear headphones. If the effect of noise canceling is not sufficient, you can follow the guide here to isolate and hopefully resolve the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Should you need further assistance, you can email us at socialsupport@am.sony.com. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Worth the price point
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality and the noise canceling feature is the best in the market! Connectivity works seamlessly and the memory foam in the earbuds make for a snug but comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LBChicago,We are glad to know that you like the quality and features of your new Sony wireless noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Satisfying.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 downloads I can finally use the left bud to answer the phone or deny a call. Sound quality is nice once you figure out the position of the buds in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Absolutely, That's great news! We're glad that you're now able to use the left bud to answer/deny a call. We're also happy to hear that you are enjoying the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting use to the fit. It's compact enough , sound is great, being able to change your equalizer is a great feature. Noise canceling is pretty good as well. Great product so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jase, We are happy that you like most of the capabilities and features of your new Sony headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Good Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its Sony, you know the drill. For an easy to use great NC and Ambient mode earbud you really cant do much better unless you prefer earpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dreny Great! We're glad that you like the quality, ease of use, and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Not worth the price for only a year of working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound, etc. but they had all sorts of problems right as the 1 year warranty ended, with minimal use and despite being carefully taken care of. Left bud stopped connecting solo, the case
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ArchieLeach,
We are sorry to hear that you are having issues with your Sony wireless noise canceling headphones. To isolate the connection issue, please make sure to update the firmware of the headphones to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wf-1000xm4/software/00289102. Reset and initialize the headphones:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
0-2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading numerous reviews about how great these earbuds are, especially the noise cancellation, I decided to bite the bullet and purchase a pair. While they fit well and have good sound quality, I noticed the noise cancellation (that is supposed to be better than Bose) did not work - at all. No problem, everybody has a bad unit once and a while. I returned them to Best Buy and told the associate I was doing a return because the noise cancellation did not work. To my surprise, his response was he's been seeing a lot of returns of this earbud for that very reason. I figured what the heck, I'll give the Sony's another try. I get home with my new pair - no noise cancellation. There is ZERO difference between Ambient Sound and Noise Cancellation. 0-2 is not good. I'll be returning these as soon as my Bose arrive.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LKZJKMPK, we're sorry to hear you're having an issue with your headphones. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
If the Noise Canceling effect is weak or not working, please follow these steps to troubleshoot Noise Canceling issues when using the WF-1000XM4 earbud headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265207
We also recommend ensuring the software is updated. You can verify the software by launching the Sony Headphones Connect app.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Highly recommended!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling capabilities. Noise cancelling works very well on airplane. Finally can ditch my bulky over ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audiophile,
You made the right choice with the Sony WF1000XM4! We're glad that you like the sound quality, noise canceling function, and design of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Sony love it ———————————————————————————————-
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessie, We're glad that you love the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony. Jay
Best Earbuds Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. The only ear buds my husband loves. He tried bose and samsung for his galaxy s22 ultra and this ks the only thing that work.Plus the design is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charmaine, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Enjoy! -Craig