Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever for working out and at the office. They are well worth the lrice and have better sound than any other trie wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mats, That's great! We're glad that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Top of the line earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hype is real. These buds have mind bobbling noise cancelation. It also have a cool feature where you go into ambient sound when you are speaking to someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GUTS, Great! We're glad that you like the noise canceling function, sound quality, and features of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wireless headphones they are amazing. I don't hear anything around me when I wear them. Its true that they are noise canceling. The sound is clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gioia, Amazing! We're happy to hear that you are enjoying the noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony's True Wireless Noise Cancelling in ear headphones are exactly what they say they are noise cancelling. The sound quality is the best value for your money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headgear, Great! We're happy to hear that you like the noise canceling feature and sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Highly Recommend These!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is amazing. I did have to switch the ear tips to a smaller fit, but luckily Sony provides two different extra sizes with these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrewBanner, Wow! We're glad that you love the audio quality. Our WF1000XM4 is supplied with different sizes of earbud tips. In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Noise cancelling ear buds.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for my family member. He loves it. Says they are comfortable and loves listening to music with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krstew, we're glad your family member is enjoying the comfort and sound quality of our industry leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great earbuds…at last
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound quality without tiring the ears. Have tried several brands in ear buds. Sony is the best! Very impressed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitch, Amazing! We're glad that you like the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best in ear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing the software leaves a lot to be desired. Also paring them was a little difficult. with that, all said you got to get a pair of these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ohiostate89. Awesome! We're glad that you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Nice product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is amazing, i just feel like they are a bit harsh when you wear for a while, And the cancellation of noise is amazing too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nice, Great! We're pleased to hear that you love the sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have lasted me a long time and i continue to use them they are noise cancelling and really good quality and i would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Blanca, We are glad you like the quality of your new Sony wireless in-ear headphones especially their noise canceling feature and battery life. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
Do not buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphone. I got this as a present for my husband after seeing so many reviews about long battery life. After one month of use, the headphone could not maintain connection to my husband's laptop so he was constantly disconnected from meetings. Already called Sony once to have this product's many issues addressed and they sent a new headphone. Less than 1yr of use and sending it back for a second time for repair. Sony customer service admitted the battery life is a known issue. Do not waste your money on Sony in-ear headphones. Not worth the price.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sony WF-1000XM4 Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first wireless earbuds ever and I can't complain. Setup was a breeze and sound quality is great. I just wish the firmware update went a little faster.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Datot, congratulations on your purchase! We're glad that you like the sound quality and ease of setup. We'll take note of your feedback about updating the software. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great in ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in ear headphones. Upgraded from the III which wouldn't stay in my ears. These don't move. The sound is great and the noise cancelling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicLover, Thank you for upgrading to your WF-1000XM4! We are happy to hear you are enjoying the fit, superb sound quality, and amazing noise cancellation of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for your purchase! -Jess
- Pros mentioned:Sound quality
Great wireless earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wireless earbuds. Noise canceling almost as well as the WH -1000XM4. Fit my ears well and stay put during a workout.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Amazing! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Ridiculous noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a heavy equipment operator in the construction industry noise isolation is very important to me. Combined with sound quality These are a no-brainer for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Digitaldeath187, Awesome! We're thrilled to hear you appreciate the industry leading noise cancelation and exceptional sound quality of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best Headphones I ever had.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sony audio devices. This headphones sound great and I got them at a great price. Highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ARod, We're glad that you like the audio quality of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
ANC did not work x 3 Pairs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for their supposed ANC. ANC did not work at all, but sound was decent. This was the 3rd pair I bought (other 2 were refurb). I have the Sony XM3 large headphones which are just amazing. I have Airpod Pros, which are just ok at ANC. I’ve got the Bose 700 large headphones, which aren’t as good as the XM3 but pretty good. ANY of these would be better than the last 3 Sony’s I bought which didn’t work. I am a big believer in Sony, so this was very disappointing, especially for such expensive earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Audionerd76, while we are glad that you like the sound quality, we regret that the noise canceling did not work. This is definitely not the experience we want you to have. We'd love to help you troubleshoot your problem and turn your experience around.
In the meantime, please ensure the software version is updated. Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240507.html
You may also try following the below steps if the noise canceling effect is not sufficient.
Make sure that the noise canceling function is turned on.
If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances. If any of this is the case, try the following.
- Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
- Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
I hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Bass
Comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Favorite pair of earbuds to date. Way better than airpods 1st, 2nd, and pros. Bass is perfect. great on phone calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamG, Great! We're glad that you like the sound and call quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Love these headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are of superior quality to anything else, long battery life and great noise reduction come in handy on long flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, We are thrilled that you like the qualites of your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Enjoy! Vincent
TRY BEFORE YOU BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I preferred the sound in the over ear and the Beats. I wanted to try out in the store however Best Buy doesn't allow which is silly because you can buy and bring back. Not really noise cancelling.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlettaJ, we are sorry to hear about your shopping experience. We also regret if the noise canceling did not meet your expectations. This is definitely not the experience we'd like you to have.
We can troubleshoot if the effect of noise canceling is not sufficient. Please check the below steps:
Make sure that the noise canceling function is turned on.
If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances.
If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin