Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Worthless Without The App.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an over the ear version of Sony headphones that I loved. They sounded excellent out of the gate. The problem with these is that they sound absolutely terrible without the app, which you can't use on a computer. I guess if you are only intending to only use these on a phone then you will be fine. But I need a bit more versatility than that. Without the phone app they sound like any generic bluetooth earbuds that you can get for 25 bucks on Amazon.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Noise Cancelling in-ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In-Earphones work great. The noise cancelling is a nice feature. The earphone itself, however is a little heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pringz, We are happy that you like the noise canceling feature of your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Awesome Earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Earbuds! Theyre very comfortable and stay in the ears during intense workouts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrayR, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Awesome earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and loving them so far. I have really awkward ears for earbuds and these fit perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome, We're glad that you are enjoying your sound quality of your new headphones and fits perfectly your ears. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Unbearably annoying notifications
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot disable notifications. Unless you want a voice in your ear explaining how to check an notification every time you get one. And another voice saying we aren't going bother you untill the next time we decide to bother you at wich point we will repeat the promise not to bother you. If you get a lot of incoming emails and sms or any other notifications it will drive you mad. The only way to prevent is to go airplane mode and just stupid. I dont need a notification while im actively massaging
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aubrey,
We are sorry to hear about your experience. This is definitely not the customer experience we want you to have. You can control the notifications by adjusting the settings on your connected device, such as your smartphone or tablet instead. For Android, look for "Notifications" or "App notifications" and "Notifications" for iOS devices (the exact wording may vary depending on your device). From there, you should see an option to disable notifications. Older devices may not have this feature.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Great sounding earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the Bose True Wireless and the Sennheiser Momentum 2. The Sony’s are by far the best sounding earbuds by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tmack, You've made an excellent choice! Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Wonderful Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these buds are awesome sounding and with the different tips fit your ears tightly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinnesotaGuy, Great! We're glad that you like the sound quality of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Quality earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling earbuds. Definitely recommend these to anyone who is in the market looking for quality earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer101, Great! We are glad that you like the noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass
Gret sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From all the others i own this has been more on the go bass is great on this ones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PAYMON, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Clear sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound,easy set up on my phone. Love Sony products. Glad they included a small size ear piece
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theresa, Great! We're truly glad you are enjoying the incredible audio quality of our industry-leading, noise-canceling Truly Wireless headphones. We're also delighted to know you easily set up these earbud headphones on your phone and that it comes in various sizes of earbud tips. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing Sony! -Jess
Tad bit bulky
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good but the battery on the R ear keeps draining too fast. You can literally see it go down while listening from 90% to 86 within a minute. Maybe just a bad one but i have to return it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zane, While you're glad that you like the headphones, we regret that the right bud drains faster. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Still the best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still the best sounding ear buds on the market. Amazing sound quality and fantastic noise reduction. Love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyAsAClamShell, that's great to hear! We are also glad that you like the sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best Noise Cancelling Earbuds on the Market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling earbuds I've ever used. The ambient sound function is really clear too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JKemp, We are glad to hear that your Sony wireless in-ear headphones are the best earbuds you have ever used. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good & user friendly . Little pricey. Has lots of options to set up Sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ruja, Great! We're glad that you like the sound quality, ease of use, and options to setup your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really uncomfortable. Not worth price. Barely used because they’re uncomfy.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
The best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has done a great job with these earbuds the best i had so far good job sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, That's cool! We are thrilled to hear you feel the WF-1000XM4 is the best sounding true wireless noise canceling in-ear headphones that you've owned and you're enjoying all the improvements we made on these headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Nice .... but
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony hardly ever disappoints. Waiting on the multipoint firmware but sound great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ranafi629, We're glad that you are enjoying the sound quality of your earbuds. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great on my last trip, drowning out airplane noise while watchin movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ThomasM, We are glad that you like the noise canceling feature of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Killer sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. Cool functions. Easy to use. Impressive noise cancelling. I got lost in my music for hours on day one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Str8nutz, Great! We're glad that you like the sound quality, ease of use, functions, and noise canceling functions. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
The fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great minus the fit if it fit better it would be a no brainer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jbow, Glad to hear that you are happy with your new WF1000XM4 headphones! Changing the earbud tips to ones that fit more snugly in your ears will help improve the effect of noise cancelling. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will also help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect. Thank you so much for choosing Sony! -Carl