Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sounding
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best sounding in ear headphones I've owned and I've owned quite a few of them over the years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chocho82, we're glad you like the sound quality of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the best pair of earbuds ive ever owned, would take these over airpods
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, steelo47!
We are extremely pleased to know your satisfaction with the amazing performance of our WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for sharing your great experience and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony the Best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always been a fan of sony products and this one will definitely be one of my best choices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayendra, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Poor Battery Life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was great, good sound, easy to use. Then after my warranty was up, 16 months later, it happen, battery life on each ear bud got worse. Would last about 30 minutes before going dead. Reset them several times to no success. Tried calling Sony which directed me to another company who would replace my ear bud or buds for $150 each plus $25 shipping. That's the dumbest thing I've ever heard, might as well buy another pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mrtoosmooth , We're sorry to hear that you're having an issue with the battery life. This is definitely not the experience we'd like you to have. We'd like to know more details from you and help you out.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Case ID:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Premium Sony Noise Cancelling Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding noise cancelling earbuds. Purchased them as a gift to my wife and she's very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
That's very nice to hear! We're glad your wife is very happy with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
One of the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd. Pair,they're among the best. Sound quality totally as good as Bose. Worth the investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Worthy, We are glad to hear that you purchased another Sony WF-1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Your continued support means so much to us. Thank you for trusting Sony! Vincent
Good loud and easy to use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They handel bass well i wouldnt say the bass is amazing and powerful i would get skullcrushers if you want good bass the sound is good and louder then the quiet comfort ii
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge, We're glad that you like the sound quality, noise canceling function, and ease of use. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good but not great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was nice but the noise cancellation was non existent. If you don’t care about noise cancellation, then you’ll like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Emily, We are sorry to hear about your experience. Please make sure that the noise canceling function is turned on and the headphones have enough battery. For further isolate this issue, you can follow the guide here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Comfort
Very comfortable / Excellent sound quaility
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most comfortable true wireless Bluetooth headphone I have ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Marco, Excellent! We're glad that you like the comfort and sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
GREAT HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT HEADPHONES REALLY LIKE THE NOISE CANCELLING AND A MUST FOR THE GYM.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaA,
Awesome! We're glad your new In-ear headphones suits your needs and expectations. Nice to know you are enjoying the amazing noise canceling features of the unit. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Noise canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No difference between noise canceling and ambient sound. Might be because none of the 3 ear tips would pass the fitness test. Tried all 3 foam tips add adjustments every way i could. Also hurt my ears after only about an hours use. Great sound for music, but that's not my primary need! Returned after a week of trying all settings, initialized several times and finally gave up. I was hoping for better after seeing all of raving reviews!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Larrymc, thanks for choosing and purchasing our industry-leading noise canceling earbuds. We're glad you like the sound quality of WF-1000XM4. We're sorry to hear that you had returned your unit because of the fit issue and ambient mode/noise canceling feature. It is advisable to follow this link when wearing the earbuds:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
If effect of noise canceling is not sufficient, it is recommended to follow this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html?search=noise%20canceling%20
For ambient mode, it is recommended to follow this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239119.html?search=ambient
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds. They sound great, not the most comfortable though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brandy, We are glad that you love your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Quality Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Convenient great quality bluetooth earbuds. Nice small case with good noise canceling technology.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyBoy, We're pleased to hear that you like the quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Awesome earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best in-ear headphones I’ve ever used. Great sound quality and features. Easy to set up with Apple devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iMax, we're glad you like the sound quality and features of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Sony WF 1000XM4 Best ear buds on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product noise cancelling feature is amazing turn the music on and the world disappears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NOTPLEASED,
Great! We're glad that you are enjoying the noise canceling function of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great In-ear headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best In-ear headphone I have used so far. The sound quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AimeK, Amazing! We are glad to hear you are enjoying the audio quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Incredible buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sounding buds. Surprisingly large step up from the already solid WF-1000XM3's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joel, we're glad that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good sound and ANC. Fairly comfortable!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and anc, small package is plus. Not the most comfortable earbuds but it’s fairly good. I like it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayder, We're glad to hear that you appreciate the great sound of the WF-1000XM4 Wireless Noise-Cancelling Headphones. WF-1000XM4 truly wireless headphones combine industry-leading noise cancellation with high-quality sound, smart listening features, water resistance, all-day battery life, and long-listening comfort. Thank you for choosing Sony! Jay
- Pros mentioned:Battery life
Sony Wireless In-Ear Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy these earbuds very much. They're very reliable, stay charged a long time, and connect effortlessly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaBlume, Great! we're glad that you like the ease of connection and battery life of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Don't move
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not walk, talk, smile, or do anything with these headphones, and you may only have to adjust it every minute instead of every 30 seconds. I've tried every foam earpiece provided for a couple of days each, and their terrible. If you hold completely still, they do provide a great sound quality right before falling back out again. Would not recommend these, especially for the price point
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi thecritiqueguy, We regret to hear about your experience with our in-ear headphones. This is definitely not the customer experience we want you to have. We have a suggested way of wearing these headphones to prevent them from falling off. We suggest following the guide from this link while using the right size of earbud tips according to the size of your ears: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent