Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Too much money for lack of features.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have small or sensitive ears stay away from these, the cost of these are not worth it in my opinion.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SouthBat,
We regret to hear that you are not having a great experience with the fit of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WF1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Small but deadly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought these to replace my Galaxy Bud pros...worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlackMachine00, We're glad you've made an excellent choice! We're also happy that you like the features of our industry-leading, noise-canceling Truly Wireless headphones, especially the great sound quality and excellent noise canceling. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for purchasing our WF-1000XM4 and for choosing Sony! -Jess
- Pros mentioned:Sound quality
M. Parham
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same level as my Sennheiser 2. But they do a little bit more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mparham, thanks for sharing your feedback. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Awesone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.oh my god! this ear phones are awesome! highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rudy, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Price
Ear phones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely too expensive… love it just was a lot of money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Deyshon1, Thanks for your feedback. We are happy to hear that you love your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great set of Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and excellent noise cancelling capabilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaKD, Awesome! We're glad that you like the sound quality and noise canceling feature. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Noise canceling headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the!!! Noice cancelling headphones period.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alex, We are glad that you like your new Sony wireless noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Vincent
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever owned in my life, very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yads2k1, Perfect! We are pleased to hear that you are satisfied with your purchase. We designed the WF-1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best earbuds ever in the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality with fantastic noise cancelling earbud
I would recommend this to a friendBrand response from SonyListens
Posted .Hi baek354,
That's good to hear! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good Bluetooth ear buds clear audio solid……..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sincere, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Cons mentioned:Fit
Sony’s disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these. The battery life isn’t 8 hours, at least for me. Seemed closer to 6. The sound never impressed me, but I could not seem to get a good deal in my ear, despite changing to the different bud size attachments. Worst of all, they hurt my ear, no matter how I shifted/moved them around. Really disappointed, because, like I said, I really wanted to these puppies.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuyreviews, We regret to hear about your experience with your Sony wireless noise canceling headphones. This is definitely not the customer experience we want you to have.
The battery life of your headphones may be different depending on the settings and conditions of use. For more details, please check here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html.
Make sure you are wearing the headphones correctly while using the right size of earbuds for the best listening experience. To adjust the fit of the headset to your ears, twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. To know more, please visit this page: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html.
We appreciate your feedback, and we will be sure to pass this information along to the appropriate department.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphone ever everything about them scream quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pvd316, Excellent! We're glad that you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
I'm done with Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this twice, first time one of them stopped working, second time the battery of one of them died. I'm done with Sony, I will try a different brand, Sony its too expensive and their products don't last.
No, I would not recommend this to a friend- Cons mentioned:Fit
Very high quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only complain is the comfort of the tips. The wf-1000 xm3 had good options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omar, thanks for choosing and purchasing our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the comfort of your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. You can check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=comfort
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
Bad Sony Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant connectivity drops and the battery in the right ear bud no longer holds a charge. I found it hot to the touch in the charger and quickly removed since it seemed like it was overheating. There are numerous reports of battery problems with these. Will not purchase Sony audio products in the future.
No, I would not recommend this to a friendStopped working right after year warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband as a Christmas gift in 2022. Only had a little over year and left earbud stopped working. Tried all the troubleshooting tips and called Sony support number. Nothing they can do since out of warranty. Should last longer than one year.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
"METAL PING" SOUND
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got these earbuds a few days ago and right away i began to notice the "metal ping" sound when I close my teeth together or even on voice calls and on some music very subtlety. I do not hear the ping all the time unless closing my teeth together. Not chomping my teeth, closing my teeth. I thought I was getting a great deal, for $100 of why not right? Well if you have had any suspicion about these earbuds they are not unjustified. I want to like them, the noise cancelling is great, and the sound without the metal ping is great. But these should not have this problem and the fact that sony has not addressed it by now tells me its not something that will be fixed with a software update. It really seems like a problem in the build. Good luck if ypu decide to get them, not everyone has had this problem so its a gamble.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jobie,
While we are thrilled to know that you like the industry-leading noise canceling function and outstanding sound quality of our WF-1000XM4, we are really sorry if you are encountering noise issues. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
To eliminate the pinging sound, you should:
1. Turn off Adaptive Sound Control, or 2. Turn off “Notification Tone When Switching”
When the Adaptive Sound Control function is turned on, the headset detects the wearer's actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily and an alert sound may be heard. This sound notifies you that the setting has been changed. If you want to deactivate this notification sound, use the “Sony | Headphones Connect” app to turn the setting off.
Please refer to the following links for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229328
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000430930.html
And as a general recommendation, to get the most out of your WF-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
Should you need more assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Good purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent purchase, good sound and quality, recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thebestbuy, thank you for purchasing the Sony WF1000XM4! We're thrilled you like the excellent sound and built quality of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good sound quality and noise cancelling. f
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kaka, We are glad that you like the sound quality and noise canceling feature of your new Sony wireless noise canceling in-ea headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Best Earbuds 10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best eabuds out there for a price that is worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AJdaconman, thank you so much for the perfect star review!
We are so happy to hear that you are satisfied with the superb performance of our WF-1000XM4 for its price!
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo