Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
They were great, but not for long.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, until they weren’t. The NC function is the best. Above all others. The battery life and functionality were really good. About 2 months ago they started holding charge less and less. From 8-10 hrs per full charge, to 1 hr. Even worse if you received a phone call. Can’t recommend this product. I tried to find a solution to this, and it doesn’t appear to be an isolated incident. Hard to recommend something on the higher end price range, when they’ll stop working
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Blast off into musical wonderland with these buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are you wondering if these sound as good as everyone advertises? If you have previous experience with Sony's over-the-ear WH-1000XM2 or M3. Then you're in for a big treat! These sound exactly the same as those if not better. Obviously, you need to set the expectation that these will never hit as hard as over the ear cans but these small little magical buds will bring you an experience unlike any other buds you tried on. The first time I tried them on, I had a hard time trying to see what size my ears was. These buds use memory foam inserts instead of silicon based inserts. They do stay in my ear snug. I noticed after 30 minutes my left ear began to feel sore ( if that's the word to use). Not sure about if I was twisting and positioning it right or if i was using the wrong size inserts. After playing around with Small and med inserts, I realized that my left year requires a small insert and my right ear uses a med size. Don't give up on them if you have the same problem. It's a matter of figuring out which inserts are right for you. No other problems to report after using them for 5 months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillenIT,
Thanks for sharing your review and experience with the WF1000XM4. We're glad that you are enjoying the sound quality of the headphones. We also appreciate your review about the fit of the headphones. When changing the earbud tips, it is recommended to try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. We're glad that you were able to find the perfect earbud tips for you.
If you need more information about the headphones, help guides and manuals are available on our support website:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/manuals
We hope you continue to enjoy these amazing headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product they are comfortable and have good sound. Very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveS, We are glad to hear that you are very happy with your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Falling off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good but it keeps falling from your ears
I would recommend this to a friend I loved these but had to say goodbye
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is AMAZING!!! Nothing else like it!! I returned them and I LOVED them. The initial setting up was fine, I wasn’t so thrilled about downloading an app to use but, I was excited to use so I did. All was perfect until I wanted to use on my laptop. I was not able to connect to my laptop. I even watched YouTube videos to do so. Couldn’t get it to connect to more than one device. Therefore, as much as I fell in love, I had to say goodbye. I put I would recommend .. as long as ‘you can figure out how to connect to more than the device holding the app’. Also connectivity I gave 2 stars bc once the app was installed. Connecting to the app /phone was super easy. Just too much to get connected to another. I was not able to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenM, we're glad you like the sound quality of our industry-leading noise canceling headphones. We're sorry to hear that you had returned your SONY unit. It is recommended to follow this link when dealing with Bluetooth connection issues:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239102.html
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
- Pros mentioned:Battery life, Sound quality
Beat earpones in the matket rn
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good cuality and battery sounds good on music i definitely recomended
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Worth it if you're will to spend the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty awesome. I've had them for a couple of months now and they are the best on the market at the moment if you're looking for noise canceling, truly wireless experience. You can also use each bud independent of the other (both have microphones and you can dictate how each one will be controlled. That said, they are a bit odd to get used to as far as putting them in and keeping them in. I am normally a BOSE person but they have silicone ear hooks which suck for my new rook piercing. I took off one star for fitting struggles. At this price point they should be easy to insert and keep in with next to no fenagling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TechOrDeath,
Thank you so much for your review! We are really thrilled to hear you are satisfied with the industry-leading noise canceling function & the use of one unit at a time feature of our WF-1000XM4.
We are sorry if these headphones did not fit you well. Let's try to isolate and fix the problem by following the steps below:
• If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
• The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
For more details, check out the following links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=Fit
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
We appreciate your feedback, and thank you so much for your purchase & for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Quite happy with the new ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Birthday was coming up and wanted to upgrade from my Apple Airpods. Read several reviews about the Sony WF-1000XM4 True Wireless Noise Cancelling In-Ear Headphones (XM4) before buying them. First thing you have think about is do you like foam or not. One of the pluses for me was the XM4 use foam tips and not silicone. I used to have a pair of the Jaybird Freedom 2 and really liked the way the foam tips fit. I also have a pair of the Jaybird Tarah Pros but just don't like the feel and fit of the silicone tips. They look huge, but they surprisingly fit nicely in my ear. Sound quality is great and with the downloadable program, you get a customizable equalizer. What really blew me away was the noise cancelling, the office has a very loud air conditioning unit and the noise completely disappears! I can no longer tell when the unit is on or off when I have the XM4's in. Battery life is great, and as others mentioned, once you put the ear buds in, each one will tell you the amount of battery left. I like that the case can be charged wirelessly. I mainly use them in the office to drown out the office noise and they do deliver on getting rid of the noise in the office. If it wasn't for my birthday, I would have opted something less expensive, but I am really glad I got the XM4's they are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnH, We are glad to know that you purchase our WF-1000XM4 wireless in-ear headphones for your upcoming birthday and that you are having a great time with them. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony. Enjoy! Vincent
- Pros mentioned:Sound quality
Great audio just one but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is clear and crisp the only down side on these buds is that you can not use them individually meaning you cant usw the left ear bud while the right one is charging BUT can use the right one by itself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Grimmzh, We are sorry that you are having an issue with your Sony wireless noise canceling in-ear headphones. You can remove one unit of the headset (either of the two) from the charging case and use the unit by itself. In this case, only the unit that has been removed from the charging case will turn on. You can find more details from this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241111.html. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240507.html. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best Bluetooth headphones I have ever owned.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to try these as my Jabra buds were good for everything except calls. These headphones have excellent noise cancelling (I fly a lot, so this is super critical to me) and the sound quality is extremely good as well. Calls are fantastic, everyone says they hear me clearly with no background noise. I thought they might feel a little big in my ear, but they actually fit great and seal nicely. Highly recommended!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RaymondY, Thanks for sharing your wonderful experience with your Sony wireless noise canceling headphones. We are glad that they are the best Bluetooth headphones you have ever owned. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony WF-1000XM4 earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM4 earbuds are amazing when it comes to noise cancellation and fit. But I have noticed that when I use them with my iPhone the person I am talking to always seems to make a comment about earing me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnathan264, Good to hear that they fit well and you're enjoying the noise canceling function. The article below might help you with your concern when using them for calls.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Comfort, Sound quality
Would buy again or upgrade to a new version.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and unique case and comfort is out of this world.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Joe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great and super comfortable. Some of the best earbuds I've ever owned!
I would recommend this to a friend - Pros mentioned:Anc, Sound quality
Better than airpods
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, ANC is the best iv ever heard on a pair od buds! Definitely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrsoup, We're glad that you like the sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Connection
so far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product the reason i’m giving 4/5 is because when it comes to talking it doesn’t really keep the connect solid! it somtimes drops my calls because i can’t hear! other than that it’s a good pair of earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSN23, Thank you for taking the time to share your experience with your headphones. While we're glad that you like the unit, we are sorry to hear your call drops sometimes. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
Please ensure you have the latest software installed. The software version can be updated using the Headphones Connect App. In addition, restarting or Initializing the headphones are also a recommendation.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life, Sound quality
Sound quality and features list 2nd to none!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't say their the loudest or most powerful earbuds,, but they without a doubt have more features than any I've seen. Also, even though I wish they were a little bit more louder,, the quality of the sound is the best I've ever heard in earphones. Even with my older music and recordings,, with its "upscaling" option enabled, music that I've listened to a thousand times sounds much much better,, and I'm hearing details that I've never noticed before. And the battery life is just simply amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevLev, Great! We're glad that you are enjoying your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Sounds Amazing, Fit is Annoying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually bought these twice. The first time I got them I was so annoyed at the lack of volume, sound quality and bass I took them right back. Then I realized that they benefit from the EQ feature in the app- especially if you're using an iPhone- so I gave them another try when they were on sale. I have to admit that they sound wonderful, but not as good as my Bose Quiet Comforts. They also don't fit very well, mainly because of the unusual shape that makes them heavy on the outer portion. If I am not moving too much, I will use these, but if I am walking aggressively, I will use something else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi millertime, We appreciate your feedback about your new Sony wireless in-ear headphones. Sorry about your experience. We highly recommend using the right size of earbud tips according to the size of your ears and we have a recommended way of wearing your headphones. For more detail, please visit the links below:
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Despite your concern, it's nice to know that you like the sound quality of your headphones. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life, Sound quality
Absolutely amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a DJ so I’m constantly listening to music , even while I sleep. These are the best earbuds I have ever tried. Fitment wise you just have to figure out what size or combination eat tips work best for you. I use a small on one side and medium in the other. And when put in as directed they feel great. The sound quality is amazing and the active noise canceling is the absolute best and when it’s off the most natural pass though is the best I’ve ever experienced. Battery life is more then enough to get me though the day usually a few , and it small compact design makes them very easy to carry. The magnetic case works great holds them in with no worries about them falling out. I recently made the switch to Sony from using other brands. I now own 2 of the xb43 BT speakers as well as a xp700 for 2 main reasons. 1 sound quality and 2 customer service. The xp700 did need replaced due to an input problem, which they did with 0 problems. So nice to see a company that stands behind their products and their customer service team were nothing less then exceptional with helping me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DjDizzy, We are thrilled to hear that your new Sony wireless noise canceling in-ear headphones are the best earbuds you have ever tried. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for sharing your great experience and for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Volume
Not worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing. Have compared them to other major brands and they win hands down. Phone calls are terrible for the person on the receiving end however. The biggest reason for the 2 stars is the right bud losing much of its volume after only 16 months of use and the battery longevity is highly questionable.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and holds a charge. They fit well and sont fall out. The aound is nice too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErnestoO, We are glad that you like the sound and battery life of your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent