Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
I loved these but had to say goodbye
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is AMAZING!!! Nothing else like it!! I returned them and I LOVED them. The initial setting up was fine, I wasn’t so thrilled about downloading an app to use but, I was excited to use so I did. All was perfect until I wanted to use on my laptop. I was not able to connect to my laptop. I even watched YouTube videos to do so. Couldn’t get it to connect to more than one device. Therefore, as much as I fell in love, I had to say goodbye. I put I would recommend .. as long as ‘you can figure out how to connect to more than the device holding the app’. Also connectivity I gave 2 stars bc once the app was installed. Connecting to the app /phone was super easy. Just too much to get connected to another. I was not able to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenM, we're glad you like the sound quality of our industry-leading noise canceling headphones. We're sorry to hear that you had returned your SONY unit. It is recommended to follow this link when dealing with Bluetooth connection issues:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239102.html
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Sounds Amazing, Fit is Annoying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually bought these twice. The first time I got them I was so annoyed at the lack of volume, sound quality and bass I took them right back. Then I realized that they benefit from the EQ feature in the app- especially if you're using an iPhone- so I gave them another try when they were on sale. I have to admit that they sound wonderful, but not as good as my Bose Quiet Comforts. They also don't fit very well, mainly because of the unusual shape that makes them heavy on the outer portion. If I am not moving too much, I will use these, but if I am walking aggressively, I will use something else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi millertime, We appreciate your feedback about your new Sony wireless in-ear headphones. Sorry about your experience. We highly recommend using the right size of earbud tips according to the size of your ears and we have a recommended way of wearing your headphones. For more detail, please visit the links below:
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Despite your concern, it's nice to know that you like the sound quality of your headphones. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Comfort, Sound quality
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product they are comfortable and have good sound. Very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveS, We are glad to hear that you are very happy with your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony WF-1000XM4 earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM4 earbuds are amazing when it comes to noise cancellation and fit. But I have noticed that when I use them with my iPhone the person I am talking to always seems to make a comment about earing me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnathan264, Good to hear that they fit well and you're enjoying the noise canceling function. The article below might help you with your concern when using them for calls.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Incredible Sound and Experience, Not Great Battery
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Product with incredible sound. The battery does fade after constant use for a year or so so can't give 5 stars. Best earbuds I've ever had, when I could use them!
I would recommend this to a friend - Pros mentioned:Sound quality
Great audio just one but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is clear and crisp the only down side on these buds is that you can not use them individually meaning you cant usw the left ear bud while the right one is charging BUT can use the right one by itself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Grimmzh, We are sorry that you are having an issue with your Sony wireless noise canceling in-ear headphones. You can remove one unit of the headset (either of the two) from the charging case and use the unit by itself. In this case, only the unit that has been removed from the charging case will turn on. You can find more details from this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241111.html. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240507.html. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best Bluetooth headphones I have ever owned.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to try these as my Jabra buds were good for everything except calls. These headphones have excellent noise cancelling (I fly a lot, so this is super critical to me) and the sound quality is extremely good as well. Calls are fantastic, everyone says they hear me clearly with no background noise. I thought they might feel a little big in my ear, but they actually fit great and seal nicely. Highly recommended!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RaymondY, Thanks for sharing your wonderful experience with your Sony wireless noise canceling headphones. We are glad that they are the best Bluetooth headphones you have ever owned. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Absolutely amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a DJ so I’m constantly listening to music , even while I sleep. These are the best earbuds I have ever tried. Fitment wise you just have to figure out what size or combination eat tips work best for you. I use a small on one side and medium in the other. And when put in as directed they feel great. The sound quality is amazing and the active noise canceling is the absolute best and when it’s off the most natural pass though is the best I’ve ever experienced. Battery life is more then enough to get me though the day usually a few , and it small compact design makes them very easy to carry. The magnetic case works great holds them in with no worries about them falling out. I recently made the switch to Sony from using other brands. I now own 2 of the xb43 BT speakers as well as a xp700 for 2 main reasons. 1 sound quality and 2 customer service. The xp700 did need replaced due to an input problem, which they did with 0 problems. So nice to see a company that stands behind their products and their customer service team were nothing less then exceptional with helping me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DjDizzy, We are thrilled to hear that your new Sony wireless noise canceling in-ear headphones are the best earbuds you have ever tried. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for sharing your great experience and for choosing Sony! Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Sound quality and features list 2nd to none!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't say their the loudest or most powerful earbuds,, but they without a doubt have more features than any I've seen. Also, even though I wish they were a little bit more louder,, the quality of the sound is the best I've ever heard in earphones. Even with my older music and recordings,, with its "upscaling" option enabled, music that I've listened to a thousand times sounds much much better,, and I'm hearing details that I've never noticed before. And the battery life is just simply amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevLev, Great! We're glad that you are enjoying your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Beat earpones in the matket rn
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good cuality and battery sounds good on music i definitely recomended
I would recommend this to a friend - Pros mentioned:Sound quality
Outstanding.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own the Sony X3 earbuds and now the X4 as you can probably assume.... i mistakenly put the X3 headphones in the wash case and all so those no longer work. i got the JBL Under armour Rock Edition buds to replace the X3 to change things up and oh man was that a very big mistake.. in short the X4 ear buds are everything the X3s were but improved including the ambient sound the case is not as much as a beast as the X3s but its still super nice and you cant see lines where it was out together. I give these buds 10 out ofc 10
I would recommend this to a friendBrand response from SonyListens
Posted .Hello worthless, We are thrilled to know that you like your new Sony wireless noise canceling headphones. You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Vincent
- Pros mentioned:Anc, Sound quality
Better than airpods
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, ANC is the best iv ever heard on a pair od buds! Definitely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrsoup, We're glad that you like the sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
They were great, but not for long.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, until they weren’t. The NC function is the best. Above all others. The battery life and functionality were really good. About 2 months ago they started holding charge less and less. From 8-10 hrs per full charge, to 1 hr. Even worse if you received a phone call. Can’t recommend this product. I tried to find a solution to this, and it doesn’t appear to be an isolated incident. Hard to recommend something on the higher end price range, when they’ll stop working
No, I would not recommend this to a friend - Pros mentioned:Comfort, Sound quality
Joe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great and super comfortable. Some of the best earbuds I've ever owned!
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and holds a charge. They fit well and sont fall out. The aound is nice too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErnestoO, We are glad that you like the sound and battery life of your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Bass, Sound quality
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good, nice bass excellent Treble, and fantastic active noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterD, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Would buy again or upgrade to a new version.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and unique case and comfort is out of this world.
I would recommend this to a friend - Pros mentioned:Sound quality
Volume up/down Matters
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good. They make it easy to talk as well. Remove one ans soon as you speak the music stop. I have not figured out how to control the volume or skip tracks. Not enjoyed that part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Test, We're glad that you like the sound quality. When you listen to music while wearing both headset units in your ears, the headset will pause music playback if one or both headset units are removed. When the headset is worn again, the headset resumes music playback. However, you can also turn off the auto-pause function via Headphone Connect App.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Best noise canceling earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sound, noise cancellation, and battery life were all excellent. Unfortunately the fit wasn’t right for me and I had to return.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeltaRomeo, We're sorry to hear that you returned the headphones. If the size of the earbud tips does not match the size of your ear canals, you can replace the earbud tips.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Bluetooth
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loved these, perfect fit and great sound quality still use after a few years of purchase. These have been dropped so many times and still work without any issues. These helped me stay focus on a few deployments and college courses!
I would recommend this to a friend