Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Anc, Sound quality
Great sound but bad batteries
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and ANC is really good. But after 1 year the batteries stop holding a charge. Hopefully the new version is better.
No, I would not recommend this to a friend - Pros mentioned:Bass, Sound quality
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good, nice bass excellent Treble, and fantastic active noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterD, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Volume up/down Matters
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good. They make it easy to talk as well. Remove one ans soon as you speak the music stop. I have not figured out how to control the volume or skip tracks. Not enjoyed that part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Test, We're glad that you like the sound quality. When you listen to music while wearing both headset units in your ears, the headset will pause music playback if one or both headset units are removed. When the headset is worn again, the headset resumes music playback. However, you can also turn off the auto-pause function via Headphone Connect App.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Best earbuds ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is amazing . No background noise. Stays in ear without ever slipping out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoB, We are glad that your new WF1000XM4 in-ear headphones are the best earbuds for you. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Outstanding.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own the Sony X3 earbuds and now the X4 as you can probably assume.... i mistakenly put the X3 headphones in the wash case and all so those no longer work. i got the JBL Under armour Rock Edition buds to replace the X3 to change things up and oh man was that a very big mistake.. in short the X4 ear buds are everything the X3s were but improved including the ambient sound the case is not as much as a beast as the X3s but its still super nice and you cant see lines where it was out together. I give these buds 10 out ofc 10
I would recommend this to a friendBrand response from SonyListens
Posted .Hello worthless, We are thrilled to know that you like your new Sony wireless noise canceling headphones. You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Vincent
- Pros mentioned:Sound quality
God-tier earbuds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top tier wireless earbuds. Forget your AirPods, these are well made, have a perfect fit and the noise cancellation is god tier. Ambient sound function makes them easy to use in busy settings. Sound quality is also crystal clear. I’m able to pick apart all of the instruments and hear parts of songs I’d been missing out on before. Can’t recommend these enough.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Best noise canceling earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sound, noise cancellation, and battery life were all excellent. Unfortunately the fit wasn’t right for me and I had to return.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeltaRomeo, We're sorry to hear that you returned the headphones. If the size of the earbud tips does not match the size of your ear canals, you can replace the earbud tips.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony. Jay
- Pros mentioned:Battery life, Comfort, Sound quality
Really nice! Highly recommended.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. More comfy than the AirPods I was using. Solid batter life. Excellent sound. Like they can work with only one earphone in use like the AirPods. Some others I was comparing at the time of purchase didn’t allow that feature. need to be careful repositioning the device while in use, I have hung up on a call.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coach, we're glad you love our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality and battery lasts forever. The case carries charge for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Riaank We're glad that you like the sound quality and battery life. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great Quality Earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product overall. I have been using sony mainly for music and video purposes. Call’s with this device are good but for the price, I expected better communication quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleM, We're glad that you like the overall quality. We'll take note of your feedback with regards to the communication quality. Sony values the opinions of customers and is always striving to provide the best experience possible. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Favorite buds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite wireless buds on the market. If none of the standard stuff on the market fits your ears, try these. The fitting mechanism is a round piece that sits in the ridges in your ear, and it perfectly blocks out sound. I have ears that are not compatible with most earbuds, but these are secure and will not fall out during exercise, talking, or eating.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Not Right for Me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I imagine these are great for many... they simply aren't right for me. I was looking to upgrade from my old Bose Soundsport partially wired buds with something that has noise cancellation. My first inclination was to stick with Bose but I figured I would try these after all the great reviews. These simply don't fit me well. The in ear canal feeling is irritating to me with and not tolerable for longer experiences. The app analyzes the fit (which is really cool) but that doesn't prevent a horrible clicking/seal popping noise every step I take while walking or running. I also experienced really bad wind noise on a bike ride. I am far from an audiophile but, to me, the sound is no better than my Soundsports... and maybe not quite as deep or rich. The tech in and on these is fantastic. The noise cancelling is really impressive with one caveat. They are totally unable to cancel some specific noises... like passing car tire hum on a busy street. The tap controls are nice and the feature that auto-stops media when you talk can be great. It did not interrupt media play when I coughed or breathed deeply during workouts. However, it probably will cut off if you grunt when exercising. The charging case works nicely and the buds get sucked into place magnetically with a satisfying click. I did not experience the 3D audio as it requires the use of specific apps and I wasn't interested in more trials. It's probably worth noting that these don't integrate quite as seamlessly as air pods with Apple products (no surprise there). That said, the app makes pairing and switching devices simple. The high quality Bluetooth setting is very unreliable and frequently stuttered on a bike ride. The compatibility mode works much better and sound quality is roughly equivalent to me. In conclusion, If you don't mind the feeling of earplugs these are very good. I feel they are slightly overrated and overpriced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrumpyBear, We're sorry to hear that you're having issue with the WF-1000XM4 Wireless Noise-Canceling Headphones. In this case, you can isolate this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265207
Also, you can view the video that provides an overview of the touch control functions on the WF-1000XM4 Noise Canceling Truly Wireless Earbuds: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00268945
If you are unable to resolve your concern chat with us from Sony’s e-support webpage. I hope this helps! Jay
- Pros mentioned:Battery life, Sound quality
My enjoyment is item is Sony WF-1000XM4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM4 is one Greatest product I ever bought from Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sosopleng, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Great sound, but....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These really sound good and paired easily with my devices. Noise cancelling was great and I got them on sale. Really liked the style. All good, except..... these just didn't fit one of my ears and could fall out fairly easy. Tried the different size plugs and it didn't make a difference. All I could picture was waking up on an airplane and wondering where it went, or having it bounce out of my ear on my riding mower. Took them back and tried some Beats. Was quite happy with those. If these fit you I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chado, We're glad that you like the sound quality, ease of pairing, and noise canceling function.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Bass, Sound quality
Treat yourself to amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound fabulous! I also a proud owner of the over-ear WH-1000MX3s and I have to say in my experience no one can compete with Sony when it comes to sound. I gave up on Bose years ago, their sound is just not dynamic enough. Even though I love Apple products, their ear pods just don’t compare. And then I have tried various pairs of Beats…all mid to higher end. They are ok but once you experience Sony you won’t go back. I was able to achieve a great fit with the WF-1000MX4’s and the stay in place perfectly when I am on a run, probably the best I’ve had, even compared to buds with over ear hooks. That may be due to the foam tips. I found the controls responsive and easy to use. I love the speaking feature and found the noise canceling superb! The fact that you can tune the buds to your likes is wonderful…want more bass, dial it up. The app is a really great adjunct to truly customize and give the listener the best experience. I will probably get my husband a pair too as everything else just misses the mark. I had no issues pairing with my iPhone, Apple Watch, MacBook. Pairing with my work pc was also a breeze. These are definitely up there in cost, but you get what you pay for and that is evident in this quality set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crystal, thank you for the awesome and detailed review of your WF1000XM4! You've made an excellent upgrade. We're glad you like the great and comfortable fit, speak-to-chat feature, exceptional noise canceling, customizable app, easy Bluetooth pairing, and excellent sound quality of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great, while they last....
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To start off, I loved these! Great spund quality and the noise cancelation worked great. I used them essentially as ear protection while using my power saws. The problem began right around the 1 year mark of owning them. The left ear bud wouldn't always fully charge. When it would charge, it got to where it would only last about 45 minutes. Unfortunately, it was just out of warranty. For the sky high price, these things should really last longer than 1 year. I can't afford to spend over $200 a year for ear buds...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheMacs,
We are sorry to hear that you are having an issue with the battery life of your Sony wireless noise canceling in-ear headphones. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve this issue, you can follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/articles/00284577. Despite your concern, it's nice to know that you loved your Sony headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Sony's 1000XM4 earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and features. A really useful app to interface with the earbuds. Only downside is the earbud fit and comfort. Hard to get them set just right for the best ANC effect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, we're glad you like the sound quality and the Headphone Connect app of our product. We're sorry to hear that you have an issue with the comfort of your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort
Worth It!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought there earbuds for my mother's birthday and so far she is in love. I was nervous about this pricey purchase because of their size but my mother has very small ears and surprisingly they stay put. This is most likely because of the foam ear tips which also helps with comfortability as well. With these earbuds you can use whatever side you'd like individually. This feature is one of the most important and convenient. Unlike most (for example, the new Jabra Elite 75t) that only allows you to use one side solo not either or.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mariah,
Wow! This is a great gift idea and we're happy to hear that you mom loves her new headphones. Nice to hear she is enjoying the comfortable fit and amazing features of the WF1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best in ear headphones on the market
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in ear headphones on the market. Second to none. You would think you would lose sound quality from going away from overhead headphones but you don’t. Doesn’t randomly connect to devices like bose in ear headphones do.
I would recommend this to a friend - Cons mentioned:Volume
Good buy!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They could be better but they have some features that haven't found in other ear buds. I just wish the volume at times of the internal voice was louder.
I would recommend this to a friend