Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, tap features, noise cancelling, ambient sound adjusts depending on Whatever you may doing ao you can hear what necessary to safe around you
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sound amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these is amazing and they are extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesus, We're glad that you like sound quality and comfort. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Well worth the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are definitely pricey but they are the best wireless earbuds I have used so far. Very comfortable to use for long periods of time, easy to charge, they last for awhile on a single charge, and the noise cancelling is very good. There are better noise cancelling options out there but they are going to be actual headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello rgrimm,We are thrilled to hear that your new Sony wireless in-ear headphones are the best for you. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. You chose the best brand. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
WF1000XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice quality sound, nice material quality, and easy to use, nice battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Thank you for the purchase and 5-star rating! We're glad to hear that you like the sound quality, battery performance and easy to use functions of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing Earbuds, but pairing is a mess
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things sound amazing, though I did find the iphone/ipad pairing to be a ridiculously convoluted mess
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Decided go step away from Airpods pro, no regrets
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had lost a single 1st gen Airpod Pro and ultimately decided not to upgrade to the latest gen so I bought these when they were the same price as the pro. I was mainly looking for sound quality and noise cancellation and these definitely ticked the boxes for what I was looking for. Biggest drawback were because I have an iphone all the settings for the airpods are already in the settings app vs. having to download an app for these and also having to decide between the button funtions. (Play/pause or ANC on/off on either L/R side as opposed to being able to do both with a single press or long press) I used them for a 4 hour flight and battery life was great and so was noise cancellation. Also I use a lockable case because I’ve had super bad luck with my airpods opening and scattering when they fall which is how I lost one of them. I also like the foam earbud tips, I’m considering getting silicone because I’ve read that the foam rips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OzzyGG,
Awesome! You've made a great choice! Thank you for purchasing our WF-1000XM4. We are happy that you are satisfied with the long-lasting battery life, amazing sound quality, and industry-leading noise canceling feature of these headphones. We greatly appreciate your feedback with the settings through the Sony Headphones Connect app.
We designed the WF-1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for the perfect star review and for choosing Sony!
- Romeo
The best
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buds i ever had. Great sound and the noise canceling is better than wearing earplugs. Very comfortable but they do stick out some so their not as discreet. Pricey but definitely worth it.
I would recommend this to a friend- Pros mentioned:Sound quality
EXCELLENT earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were great. Noise canceling were life changing. A little pricey but certainly worth the money. If you have an apple iPhone these certainly are better music quality and noise canceling compared to AirPods, however they do have some certain features that can be improved upon. They are excellent earbuds and deserve a 5 star rating.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Recomended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality! The sound is perfect and are very comfortable
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Price
Sony for the win !!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For years i resisted buying earbuds because i could never find any that fit properly. Finally decided to get my behind in the gym. I was using a pair of JBL headphones. Those things were horrible to use when working out. They trapped heat and made me sweat even more. The connection wasn't very good either. Read several reviews to see which earbuds had the highest reviews. The Sony's won buy a large margin. I took a chance and bought a pair of these high priced things. So far, they work great. They stay in place, excellent bt connection, multiple controls, and great noise canceling. Not to mention that they fit great without hurt my ears after a few hours. The companion app is excellent. You can control the behavior of the earbuds at your favorite locations. The functionality of the app is above and beyond. It also tunes the buds to whatever streaming music service you use. Love these Sony's and highly recommend them. The only thing i hate is the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Troy, We are glad that you found the perfect wireless in-ear headphones for you. You chose the best brand this time. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony. Enjoy! Vincent
- Pros mentioned:Sound quality
Really good earbuds.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the xm3 which had awesome sound quality but in a smaller and comfortable package. With these im not worried they will fall out and also they fit under my motorcycle helmet. Now as a basshead i can say these arent gonna hit really hard but the overall sound quailty makes up for it. One knock against them is the left one will not work with the right in the case so these seem to have a master slave connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Basshead219m, thank you for the awesome review! We're thrilled you like the amazing sound, more compact size, comfortable fit, and overall features of the unit. Our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. The WF-1000XM4 now supports High-Resolution Audio Wireless 2. Thanks to specially designed 6 mm drivers, they reproduce a dynamic sound despite their small size, and the high-compliance diaphragm reproduces a rich bass range. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Fit
Average, not >$200 though
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are surprisingly not very good; especially for >$200. The noise canceling is good on my motorcycle or car, but the music sound quality is average, even with the great app. for my telephone. The fit is very good unless you're moving around (my ear canal changes shape when i move apparently). Still a descent product, but I'd step up to the Bose. The touch pads are very good; as well as the Sony app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hassan,
We are sorry to hear that you are having issues with your Sony wireless noise canceling in-ear headphones. Please make sure you are wearing them correctly and using the right size of earbud tips according to the size of your ears. Please visit the links below for more details:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Using the app, you can play with the Equalizer to personalize your listening experience.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
I "loved" these earbuds, until today.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear earbuds daily. At least 12 hours per day. I have loved these earbuds for every minute of usage, until recently. About 3 weeks ago, the left earbud would only work for about 1-3 hours, instead of 8 hours as it is supposed to. That being said, I have the XM5's being delivered any minute now. I can't wait to get back to signing to people that I am deaf at the grocery store, while I'm listening to some tunes and "tuning" out the noise of humanity and their misery. I highly recommend Sony earbuds and ignoring the public.
I would recommend this to a friend- Pros mentioned:Sound quality
sound is amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is amazing. I would say its worth the money, but sony broke my previous pair with a software update. (im not joking, look it up)
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
High Quality Sound w/ Noise Cancelation That Works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before purchasing the Sony WF-1000XM4's I used Samsung's buds with an iPhone. The Samsung sound quality was good but nothing more. And sound isolation is totally reliant on the ear seal. All that said I initially was looking for better noise reduction for long international flights. And in fact the Sony product delivers. As good or better relative to over the ear Bose noise canceling headphone. But to my surprise the Sony product's sound quality is very good. Beats Bose by far and crushes the Samsung products. Notable is that the Sony app allows tuning the equalization to suit the user. The only downside of the Sony product is their size somewhat large at least relative to the smaller Samsung buds. But in practice this doesn't matter. They don't fall out of the ears nor are they noticeably heavy. I can recommend these for their noise isolation (passive and active) and really nice sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottS, We are glad that you like the sound quality of your Sony wireless noise canceling in-ear headphones, as well as the “Sony | Headphones Connect” app. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Highest quality earbuds I've ever had
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling on these headphones is INSANE. Sounds like in a movie when they're near a grenade that explodes and they lose their hearing lol. When it turns on, you hear nothing but the blood in your head, 10/10 and you can turn it off to let ambient sound in as well. Sounds incredible too, I listen with hifi tidal but even Spotify sounds amazing (the earbuds come with 6 months of free tidal on the receipt). Great sound customization on the app as well! These are the best quality earbuds I've ever bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuwa, we're glad you like the noise canceling feature, sound quality, and the customizations of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and the sound is amazing. Would recommend.
I would recommend this to a friend - Pros mentioned:Sound quality
Great ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my husband for Christmas because his current headphones were both getting older and he wanted the feature where he could listen to one headphone until it died then listen to the second fully charged ear bud (android phone and didn't want the connection hassle of airpods). He said the sound is great and works exactly how he wanted. I'm very happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErinK, We are glad to know that our WF-1000XM4 wireless in-ear headphones work with your husband and he likes their sound quality. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Great Noise Cancelling But Limited Functionality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the better pairs on the market with solid sound cancellation technology. My only complaint is that you cannot use them for anything other than a smartphone. No PS5 or PC capability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KosmoJ, We are glad that you are enjoying your newest noise canceling headphones. These can only be paired to Bluetooth devices that supports the following BT profile: A2DP, AVRCP, HFP, HSP
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Lasted 2years
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thses are my second pair. My first pair lasted me about 2years and I just ran the battry of the case and earbuds through the full charging cycle from wearing them everyday. The ear tips lasted without needing to be replaced, they were worn during workouts too. The life if the batteries would have lasted another year if I hadn’t had Noise Cancellation on all of the time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Impicky, thanks for choosing and purchasing our product. We're glad to hear that you are enjoying the WF1000XM4. We understand your experience regarding the battery life of your SONY unit. It is recommended to follow this link when dealing with battery issues:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
We have our Support team that is always happy to assist you. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting SONY! ~Earl