Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:BassCons mentioned:Fit
Nice bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have really good bass just that they are too big for the ears and after awhile of wearing them they start to hurt
No, I would not recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony, best sound.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product, good quality, great sound, very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer13, Thank you for the 5-star rating! We're glad to hear you're enjoying all the wonderful technologies that make the WF-1000XM4 so versatile. We also appreciate for pointing out the amazing audio and exceptional comfort that are also noteworthy. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Fit
Excellent earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the Sennheiser Momentum True Wireless 2 before I tried these, and I will say that I side with the majority opinion that the Sony buds are the superior product. They're both good, but I prefer the Sony's sound profile overall, and no question the noise canceling is better with them. The only complaint I have is that I struggle to get a good seal on the left earbud. The medium size tips are a hair too small & let sound in, but the large size are a bit too large and won't stay put. I'll keep experimenting, but the sound is worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CorsairFan, We are glad that you like the audio quality and noise canceling function. We're sorry to hear that you're having an issue finding the best fit/seal for the left earbud. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wearing the earbuds properly. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Best Wireless Buds on the market hands down!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has absolutely hit it out of the park with these buds. For my ears, they are incredibly comfortable, I literally wear these all day long at work with no fatigue or discomfort. The ANC is incredible, how they achieved this is beyond me, but it's incredible. I have a riding lawn mower, and I put these in, and it kills all the noise, it's pretty impressive Ambient is also very impressive. To me it sounds very natural and clear, almost as if you don't have a bud in your ear. The sound quality on these buds is what I like the most. I have a S21 Ultra, I turn on LDAC, and use USB Audio Pro with bit perfect on and the sound is just stellar and just so enjoyable to listen to. Deep, tight, accurate bass, beautiful cleans mids and the highs are as smooth and detailed you can get. Just a real enjoyable experience. Tons of battery life! Again I go my whole 8 hr shift without having to do a quick charge, can't ask for much more that that and now they have wireless charging. Sony really covered it all with these buds, to me they are everything I wanted in a set of wireless buds!! NOTE: If you have really small ears, these may not work for you, but it's totally worth trying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kalcombrack, Thank you for the awesome review! We're glad you like the comfortable fit, incredible noise cancelation, great sound quality, long-lasting battery, wireless and quick charging of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery lifeCons mentioned:Fit
Not the best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds don’t stay in my ears well. Too large even with small covers. Does not cancel noise well.Battery life is good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Borg, Thanks for the feedback. While we're glad that you are impressed with the battery life of the earbuds, we're sad to hear that you're having issues with the fitting. Kindly check the links below. It contains some instructions on how to properly wear the earbuds :
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
As for the noise cancelling, here are a few steps you can check and perform to improve the it : https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html Hope this helps. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Good ear buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were great. However, the range or distance from walking away from my phone wasn't that wonderful. The sound is very good though
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Love my Sonny
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair. Noise canceling is amazing. Fit is a little bulky
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BellaO,
Thank you for the 5-star rating! We're happy to hear you love your new WF1000XM4 particularly the noise canceling features. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing Sony! - Kris
- Pros mentioned:Sound quality
Perfect with one major flaw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are perfect earbuds, and blow the sound quality of the Samsung active buds out of the water. The one big problem I've found is the touch sensitivity. I workout at a gym that requires wearing a mask. When breathing heavily in a mask, the air flow can cause your earbuds to think you're pressing them. This can cause the earbuds to make an annoying chime multiple times per second. I've found that changing the type of mask I'm wearing can help, but buyer beware. There is no way to fix this problem by changing settings in the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, thank you for choosing and purchasing our industry-leading noise canceling earbuds. We're glad youo like the sound quality of our product. We're sorry to hear that you have an issue with the touch sensor of your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239143.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Excellent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound lots of features, got might be bad for smaller ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Excelllent Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I figured these would be good because I had other Sony audio products before that were awesome, and these blew me away. They're fantastic. Fit is a bit big. The housing is a little awkward and the foam tips are not what I'm used to, but I get a great seal. The noise cancelling is legit and the ambient sound mode is also nice though not as good as the Galaxy Bud Pros. Sound quality is fantastic for ear buds and I like the design of the case and minimal packaging. I recommend these 100%. Well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AClark, thank you for your detailed review. We're glad that you like the sound quality of your new headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app.
Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Good if you can get a comfortable fit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, with all the hype surrounding these I expected more. They do sound really good, but not king of the hill good. Noise cancellation is top tier. Comfort was honestly the biggest problem. They hurt my ears with less than an hours use. The Bose qc earbuds, although a little more money, have better noise canceling, great sound with an equalizer in the app now and extremely comfortable. The Sony xm4 just wasn’t a good fit for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinS,
Thank you for sharing your feedback with us. We're glad to hear we were able to meet your expectations with the sound quality and noise canceling function of the XM4 In-ear headphones. We're sorry to hear the discomforts that you have while wearing the unit. These headphones comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. For reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for purchasing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Hear phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good Quality. Sounds excellent and stays on a good amount of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlvinM, We are glad to hear that! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Don’t Wf-1000XM4
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones noise cancelling is great! Memory foam buds feel good as well but take some getting used to
I would recommend this to a friend - Pros mentioned:Anc, Battery life, Sound quality
Great Earphone, Bad Fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are incredible earphones overall, the ANC is insane, the audio quality is impeccable, and the battery life is very good. I would say these are better than Airpods Pros in every facet except one (for me at least) and that would be ergonomics/fit. These hurt my ears after wearing them for about 5 minutes, as they were just too large for my ears I guess. I actually wound up returning these as I could not justify a $300 pair of in-ears if they were not comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fl0ppp, We are sorry to hear you are having an issue with your Sony wireless in-ear headphones. These headphones come in different sizes of earbuds. If you still have them, we recommend using the right size of earbuds according to the size of your ears. When wearing them, please twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Visit this link for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. Despite your concern, it's nice to hear you like the headphones overall, especially the ANC and audio quality. We appreciate your feedback. -Vincent
- Pros mentioned:Sound quality
Quality Sound, Bad Battery Life
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super good sound quality and ANS, but only down fall is battery life starts to drain after a year or two of using it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi infamous, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue with the battery of our SONY unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's unbelievably sound,easy change, but ofr about 10 months it is not holding sharge as befor battery runs out quickly
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Sony 1000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear pods . Very clear with extra bass. Long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike1, We are happy to know that your new Sony WF-1000XM4 headphones are the best for you. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Low quality batteries = low battery lifespan
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, I do recommend this, ONLY if you are going to replace your earbuds in a year. These are fantastic earbuds. Too bad they use cheap quality batteries with lifespans that don't last. If long lasting value is important, then I DO NOT recommend. Battery lifespan issues sums it up. Great product overall. Very detailed audio and great noise cancellation. But here after about 8 months of ownership the right earbud is draining faster than the left and neither of them last 3-4 hours reliably anymore. I came here to post a review only to find others are having the same issue frequently. I know how to take care of lithium batteries. I never let them deplete fully and never charge them at temperature extremes. All of my other devices last a long time before the batteries lose enough of a charge to be an issue. I have a surface pro 7 with only 8% battery wear. The fact of the matter is that a $300 pair of premium earbuds using such cheap batteries and labeling the issue, which has been going on through it's production run apparently, as a "known problem" is crazy. I had a big quality issue with a Sony product many years ago and they did not take responsibility so I left the brand for a while, and I bought these skeptically. It's one thing to make a mistake, we all do, even corporations, but to not take responsibility for it has turned me away from any Sony product and has caused me to become a lifelong detractor of the brand. It's a bad idea to spend your limited resources on a product made by a company that does not operate responsibly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bidu, we regret to hear that the right battery drains faster than the left bud. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WFXM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Sound quality
WF1000 ARE THE BOMB .
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these ear bud are great clear sound and easy to operate . I would love to have another pair . had to return due to battery issue not staying charged for more than 30min .but I would buy another pair if Sony fixed that battery problem.
I would recommend this to a friend - Cons mentioned:Fit
A bit painful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds were hard to break in, it’s very big in size even at the smallest foam size. It took about three months to feel comfortable wearing them for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandraA We are sorry to hear about your experience. Please make sure to wear your headphones correctly while using the right size of earbud tips according to the size of your ears. For more details, please check out the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
It's good to know that you are now comfortable wearing them. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for choosing Sony! Vincent