Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Probably the best I’ve ever owned and homes would change anything about them. The noise canceling/ambient noise feature is amazing for the gym. I feel like these heads stay in REALLY well when working out. And the sound is incredible. If you’re thinking of spending the money, do it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marilyn, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Best noise canceling earbuds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend using these with an Android phone, since iPhones can't take advantage of the high quality audio LDAC Bluetooth codec unique to Sony devices. noise canceling works great, battery life is good, they could be more comfortable for extended wear.
I would recommend this to a friend - Pros mentioned:Sound quality
Brilliant sound.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous earphones. Strongly recommend getting a protective case from a third party. Cases allow attachment of a Bluetooth tracker and protect the case. The sound is great. I find the Adaptive noise control annoying. If I am moving around in the gym, the headphones turn off the noise cancellation to protect me from things that might occur outdoors, like traffic. You can play lossless sound, but you have to subscribe to a third party music service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bscooper547, Excellent! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Fit
Review Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort but not a good fit. Tends to fall out a lot. Not ideal for working out etc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeetywheaty, we're glad you like the sound quality and comfort of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the fit of your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are maxing. Better than airpods. I have purchased so many air pods because they have broken or stopped working and so far no issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ang0901, We are glad that you love your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincen
- Pros mentioned:Sound quality
Great for music, terrible for calls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for music and I really wanted to love these earbuds, however they are terrible for calls! One of the worst I've had. I tried to Google and reddit and there were some recommendations on adjusting some settings, but no avail. At the price point that these sell at, I would've imagined that the call function works flawlessly. Having said that, if you only want to listen to music, these are fantastic. I'm going to return mine though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KelwinP, thanks for choosing and purchasing our product. We're glad you like the sound quality of our product. We're sorry to hear that you have an issue with your SONY unit. We would like to turn your opinion around regarding the phone call quality of the WF1000XM4. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Bass, Sound qualityCons mentioned:Volume
Great anc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has great anc, smooth bass, but it lacks the volume im looking for. I prefer my Jabra elite75t's and they are half the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Thank you for sharing your experience with us. While we're glad you like the noise cancelling features of the headphones, we're sorry to hear that we we're not able to meet your expectations with the sound volume. For low sound level, please try some steps on this link that may help to resolve the issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Your feedback is greatly appreciated. Thank you for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Wheres the bass?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool earbuds. I got these thinking they would have awesome bass that sony has a great reputation for. I was disappointed. The drivers are smaller so the bass drops are weak. Overall sound quality is good though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whatsadisplayname, We are sorry to hear about your experience. Please download and install the “Sony | Headphones Connect” app to adjust the sound quality and other features using your smartphone, such as Equalizer/CLEAR BASS setting. Make sure you are using the right size of earbuds according to the size of your ears and wear them correctly. For more details, please visit the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html
Despite your concern, it's nice to know that you like the overall quality of your headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Cons mentioned:Fit, Volume
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money it wasnt as loud as i expected. Also the ear pieces doesnt fit as comfortably also .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We regret to hear that you are not satisfied with the headphones. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, you may not obtain proper sound qualities, noise canceling effects, or call performances. If any of this is the case, try the following:
--Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
-Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
You may also find these links helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Price
Top of the line Sony vs the top Sennheiser earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once i received employee assistance, the sales person seemed knowledgeable. I was wavering between the Sony earbuds and Sennheiser's earbuds but was told the Sennheiser's may not be in stock. My lower rating is based on the price(even on sale) that Sony has. And though Sony has great features and has very good sound, the Sennheiser's stereo sound quality is considered the best by far. If the Momentum 2's had a stand-alone self charging case i would have bought the Sennheiser.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christopher, Glad to hear that you are happy with the service! Thank you so much for the positive feedback on the WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Sound quality
Turns off the outside world in comfort
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4.5 stars. Noise-cancellation is the best I've heard from earbuds. The foam tips were a very welcome addition to the design, and I love the side-touch options in the app (i.e., turn on/off ambient mode). I returned them because I opted for the headphone beanie I own (it's louder without being in my ear). And one of the foam tips got stuck in my ear!!! However, I may purchase these again because of the quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NathanS, We regret to hear that the unit had to be returned and we are sorry about what happened. We have a proper way of replacing the earbud tips from our WF-1000XM4 wireless in-ear headphones to make sure they will stay with the units: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html. Despite your concerns, we are happy that you liked the noise canceling feature our headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. We hope you will consider Sony again in your future purchase. Thank you. Vincent
- Pros mentioned:Sound quality
Great Product just Not a Good Fit
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife purchased these to replace her Airpod Pros. Unfortunately it didn’t work out too well, they were to big for her smaller ears. But they sounded great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad, thanks for choosing and purchasing our industry-leading noise canceling earbuds. We're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the fit of your SONY unit. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Sony Trusted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding and great for noise cancelling/ambient sound modes. Would recommend buying replacement silicone tips for working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benji,
Amazing! We are extremely pleased to know your satisfaction with the incredible sound quality, exceptional noise canceling & ambient sound modes, and superb performance of the WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you very much for your purchase and for trusting Sony!
- Romeo
- Pros mentioned:Sound quality
Very Solid Headphones!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent. A full head about the beats fit pro I bought around the same price. The noise cancelling also knocks them out of the water. Even though it doesn’t have the same level of compatibility with my iPhone, i still largely prefer them in every way over them.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing sound and easy to use but bad batteries.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such great sound and noise canceling ruined by bad batteries. My earbuds started dying in under an hour after a year. Apparently this is an issue. Sucks because it seems to happen to everyone after the manufacturer waranty ends. I have yet to get then repaired.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Good overall
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall high quality sound, good noise cancelling. The ear pieces do become smelly and hard to clean.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume
Im disappointed, i had higher expectations.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music quality is good but not great. They aren't loud enough even with the volume all the way up. The bass is not loud enough even after tuning with the equalizer. I couldn't get the left earbud to connect independently to my phone without the right one. The right one however worked fine independently. Also for some reason the left earbud wouldn't charge past 80%. Overall these would be good for around $200. I'd stick with airpod pros, they give you more bang for your buck. I returned these yesterday.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Superbae, Thank you for the feedback on your experience with your WF-1000XM4. And we regret to hear that the unit had to be returned. If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise-canceling effects, or call performances.
If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
You can remove one unit of the headset from the charging case and use the unit by itself.
In this case, only the unit that has been removed from the charging case will turn on. But, you will have to pair both earbuds to your Bluetooth device initially.
If the charge indicator shows that it couldn't get past 80%, please try to initialize the headset. Also, make sure that the firmware is up to date.
REF: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
- Pros mentioned:Sound quality
deserve to try
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the noise-cancelling function of it. But the battery of earphone can last only 2-3 hours when you use it continuously.
I would recommend this to a friend - Pros mentioned:Sound quality
Cost-Ineffective
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some people like to review products after a short period of time. I like to wait. I've owned the Sony WF1000XM4 wireless earbuds for 15 months and the batteries are already dying. The sound quality was good, but for over $100 per earbud I expected better quality and longevity.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life and the noise cancelling is fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin We're glad that you like the battery life and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin