Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Best comfort, sound quality, battery life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using noise cancelling earbuds for 6 years now and have tried many brands. Bose ear buds are Amazing but the wing to hold earbud in place would hurt over time. The Galaxy buds worked amazing aswell but hurt my inner ear aswell. Airpod pros aswell. So when these came out, rhat same week I got them. INLOVE! no more sore ears and the hybrid foam eartips slide in and expand giving you an excellent seal. It has most of the same features as the other high end earbuds but adds the Speak-to-Chat function that will automatically pause noise cancelling and amplify ambient sound without the mics picking up those loud noises you get with other ambient sound earbuds. Battery life is the BEST! Long shifts demand battery consumsion. These last me my 12+ hour shifts easily with 1 short charge time of 15min in case. I use them all day in a automotive paintshop and cant complain.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hairog,
You made the right choice with the Sony WF1000XM4! Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-canceling performance of our acclaimed QN1e chip and goes even further. Improved noise-canceling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise-canceling yet uses less power. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing headset worth my purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good it connects to all my devices in my home, the ambient sound feature is my favorite especially when it recognizes that I’m speaking and it turns off the audio and opens the ambient sound feature so I can hear the conversation without having to remove my ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geminixcloud, we're glad you are enjoying our industry-leading noise canceling earbuds! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
They are good but they still have issues...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really good for music. I was debating these or the Sennheiser Momentum 3, and picked these since they were supposed to have better battery. Well, the right earbud is now depleted way too fast, it starts notifying for a low battery after less than 3 hours... I am requesting a refund on this unit and going to Sennheiser. Also, they are HORRIBLE for gaming, the audio lag is so dumb...
No, I would not recommend this to a friendNot built for frequent constant users
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a year but overall battery health is an issue. About a year in, held charge for shorter durations with continued use. Even with swapping from one ear to the other to insure longevity and use for my long work days. Not for someone who talks more than four hours daily. Great for workouts and minimal conversationists
I would recommend this to a friendGet them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone are amazing the best play back time i work 12 hr shifts i normally use one bud at a time they last forever and im necer without music or an audiobook. my only complaint is they normally last about a yr or so then you need to replace them. I have been waiting for them to come up with a new updated model thats next level but they havent so for the pasts few years since the original release this has been my go to and highly recommended by myself and tech
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ViktorT, thanks for choosing and purchasing our product. We're sorry to hear this. This is not the case for our products. If you have an issue with your SONY unit, we have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for your purchase and for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Best Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I have ever used. I've tried a handful of headphones and the quality on these is by far the best unfortunately after a year I spilled some soap in the case and did not notice for 2 days & by then they were done.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great wireless buds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the XM3s for a couple years, and the XM4s are a pretty big step up. They fit my average sized ears extremely well with the included medium tip. I recently used them on a Seattle to Amsterdam flight and found them comfortable for very long durations. Also, the NC is significantly improved over the XM3, reducing cabin noise on that flight to barely audible levels. The sound quality is quite good, improved over the XM3s. I feel the treble is cleaner and better balanced, and that the mids are more accurate. Like most modern headphones and buds, they are a touch bass heavy for me. But the app EQ does a decent job of giving you options to dial that back to your personal taste. Battery life is much improved as well. Overall, I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MulePDX, Great! We're pleased to hear that the headphones fit perfectly your ears. We are also glad that you like the noise canceling fucntion, audio quality, and overall performance of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Absolutely phenomenal
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just hit 3000 hours of listen time on these(which you can check through sonys app witch i love). These sound wonderful, the quality is really high and they have wonderful battery life. These are hands down the best wireless ear buds i have used.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Beautiful sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far theyre great, sound quality for music and even calls is amazing, the noise canceling is crazy good as well as the setting that lets you hear everything around you. Ive gone on a few walks, so far no problems with them moving around in my ear. Id say the only problem with them is if i dont get them in my ear correctly theyll make my ears sore but thats only happeneed a couple times so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soduhpop, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
As for the discomfort that you are experiencing while wearing the unit, this may be resolved by using the right size according to the size of your ears and when wearing them, gently pull the top of your ear as you twist the earbud into your ear and adjust the positioning of the headset unit until it fits comfortably. We appreciate you and hope that you will shop Sony again in the future. Thanks again for shopping Sony! - Craig
- Pros mentioned:Comfort
Durable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these earbuds. I was hit buy a car on my motorcycle wearing these. Bike was totaled but these survived. I still use them. Im allergic to silicon so the memory foam earpieces are great and are really comfortable.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Good buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is fantastic on these buds. Does an excellent job minimizing outside noises. I use these early in the morning and when im trying to get sleepy at night with only one complaint so far. After about an hours use my ear is a little sore. I'm sure its from still getting used to them compared to my old pair of cheap ones. The soreness is getting less with each time i wear them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rzrbckcrz,
We're delighted you like the excellent noise cancellation and incredible audio quality of these WF-1000XM4 headphones. We also regret to know that you're having constant pressure on your ears after a few hours of use. The WF-1000XM4 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals.
• Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort.
• Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides.
Select a proper size that feels comfortable when worn before using the earbuds.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Fit
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These eat buds are nice and have better overall sound quality then my AirPods. The buds are a little large but fit well with the different ear molds. The noise canceling works well and I constantly am being yelled at by my parents because I can not hear them as they try to get my attention. I miss some of the apple device features but they are not a deal breaker for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Quality Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wireless head phones. I’ve had issues with fit before but these stay in perfectly. and even without the active noise cancelling activated there is some isolation so the sound is great. The App can tune the sound to be perfect. I used them for podcasts and was able to tune it so that the voices were great and not overly modulated (which would have been better for music). That being said I listened to Spotify some and it sounded great too. They allow for controls on the end of the earbuds. I’m still learning them but they are really responsive. So far I haven’t recharged them and I’ve had them for a few weeks and used them 8 hours or so. Worth the money if you want quality ear buds for all kinds of activities
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WestMichEng, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing earbuds with a pricey tag
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the SONY WF100XM4! Lovely name, ain't it? Sony really needs to step up their naming strategies. As advertised, this pair of ear buds do not disappoint. I am absolutely stunned by the ambient sound feature. There is a level of crispness about the sound that is hard to describe unless you try it yourself. It's almost like I can hear the world better with this pair of earbuds on better than my own ears. I absolutely love the adaptive noise cancelling feature. The noise cancelling feature is amazing as well. Not much to say there, many have done well in ANC, so has this pair. However, there is a perpetual low hum when nothing is playing. Which I guess is just something that comes with ANC. In terms of comfortness, it is not very comfortable. It even hurts a little to wear more than a hour in the beginning. The huge circular earshape presses against my the soft bone of my ears. After using it for about a month, I've gotten use to it. However, it is still uncomfortable during long wears, for me, the limits is around 3 hours. In terms of sound, I am no audiophile. I think it's amazing for my use. Just some music playing. All in all, t's an amazing earbud, but I am keeping it at 4 stars. And the reason being, it's too pricey. I believe Sony can do alot better in pricing if they want to, but they don't. In direct competition with the Airpods, WF100XM4 is not cheaper, but more pricey than the Airpods. I believe the WF100XM4 could sell alot more and actually takeover if the price is lower or equal to the pricing of the Airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chem, we appreciate your detailed feedback. We are truly glad that you are enjoying the sound quality and noise canceling function. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Other than that, the WF1000XM4 is designed to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Great sound but too big
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the sound was great and I liked the wireless charging but too big
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Treblig74, Thanks for sharing your feedback on the Sony WF1000XM4 wireless earbuds. At Sony, we are always looking to improve our product quality and features. We have noted your input will be sure to forward this feedback to the appropriate department. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. To improve the sound quality on your earbuds, kindly check the link below : https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html .
Hope this helps. Thanks for choosing Sony! -Craig
- Pros mentioned:Anc, Sound qualityCons mentioned:Volume
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These phones are very well made, and feel genuinely high end. The ANC seemed to work very well. I had no issue pairing with any device. My lone issue, which was a deal breaker, was that they do not get loud enough for my preferred music listening level. I really wanted to love these, but I ended up returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brode26,
Thank you for your review.
While we are pleased you like the sturdy & high-quality build design, great Bluetooth pairing & connection, and industry-leading noise canceling function of our WF-1000XM4, we are so sorry if the loudness/volume of these headphones didn't meet your needs and that it had to be returned. This is definitely not the news we'd like to hear from you.
For the WF-1000XM4, we received a lot of good feedback about the loudness of these headphones. We designed the WF-1000XM4 to provide incredible audio performance and take noise cancellation to the next level. The WF-1000XM4 features the Headphones Connect app where you can determine the volume % based on what you need. Additionally, the loudness as well as the sound quality of these headphones will also depend on the source that you're playing and audio device that you are using. We also have troubleshooting steps that can help solve this issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
We greatly appreciate your input, and we are hoping that you will consider Sony again in your future purchase.
Sincerely,
Romeo
- Pros mentioned:Comfort, Sound quality
Great fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are great for my needs. I'm not bothering by the different design of the earbuds. These fit perfect in my ears and I don't have any fears of them about to fall out either. They're also very comfortable. I have worn them on a vacation trip recently and I've had them in my ear for a solid 3 and half hours. The sound quality is amazing to. I would say wait for a sale however. The price is a bit up there for what you get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Technogeek,
You made the right choice with the Sony WF1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Fit
Spectacular, not for small ears
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had Sony over-ear ANC headphones for years and wanted to try these miniature versions to make plane travel easier. They are totally superb - sound quality, build quality, noise cancelling and UX are best in class. Unfortunately I have apparently smaller than average ears and they caused significant pain pressing against the rib inside my ear after 2+ hours of use. Tried repeatedly but had to return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi marylander, While we are glad to hear that you are happy with the sound quality and noise canceling of the WF1000XM4, we are sorry to hear that you had to return the unit due to the fit. The WF-1000XM4 comes with three earbud tip sizes and you can also use the Sony Headphones Connect app to help determine the best earbud tip for you. We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Sound quality
Earbud good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are fairly durable and noise canceling and ambient hearing modes work very well. I use them almost 24/7 and have had 2 pairs now. Would highly recommend. Only thing is the foam eartips do crack after a lot of use
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Fit and balance need work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, but i bought these for my wife. Their fit was not very good for her, they are kind of heavy and pop out too easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianG, we're glad you and your wife like the sound quality of our newest industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with your SONY unit. Change the earbud tips to ones that fit more snugly in you or her ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=earbud
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl