Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Boyfriend Loves it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift for my boyfriend and so far hes been loving it. He has been using it everyday to listen to music in campus and the ambience noise option has been helpful. Strong connectivity, stays connected reaching other side of the house, which is a plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LourizeC, Thank you for this amazing feedback! We're delighted to hear your boyfriend is enjoying our newest Industry-leading noise cancellation headphones, especially the sound quality, great battery life, and overall features. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Battery life
Bestbuy + Sony = Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the earbuds, and getting them from bestbuy with the extended warranty is the best decision you can make. The earbuds usually last for about 3 years. You become very attached to things when you have them that long, but this just shows the quality. I recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatsPlace, We are glad that you love your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Blasting performance with comfort in ears
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mind blowing performance, feels like the music is live.
I would recommend this to a friend The best
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buds i ever had. Great sound and the noise canceling is better than wearing earplugs. Very comfortable but they do stick out some so their not as discreet. Pricey but definitely worth it.
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Great anc earbuds with room to improve software si
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your on the fence on these, go for it! The noise canceling is absolutely best in class, completely bends my buds pro over a barrel. The battery life actually got me through a long work day (7+ hours). These are great if you work in a loud environment such as a warehouse like me. With that said, sony really shoul make some of the controlls default, a tap on either bud should pause, a double tap on either bud should skip forward, and a triple tap on either bud should go back to the previous song rather than the start. Holding down the left bud should make the volume go down and vice versa. Also, do be a bit careful with the foam tips, i used the smallest ones and one got stuck in my right ear and had to be extracted by my friend with a pair of tweezers, otherwise great anc earbuds, nobody gives the whole package quite like sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AzrealSanguine, We're glad that you are enjoying our newest Industry-leading noise cancellation headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Sony vs AirPods Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was between these and the AirPods Pro. Sony has superior sound quality and noise cancellation. Unfortunately, the Sony would not fit correctly and not comfortably in my ears - would fall out frequently when working out and would hurt my ear canals after wearing for a while. Ended up returning and buying AirPods Pro. Would have kept the Sony’s if the fit was better and more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unknown, We are sorry to hear about your experience with our wireless in-ear headphones and that they had to be returned. Our WF1000XM4 headphones come with different sizes of earbud tips. What we always recommend is to use the right size of earbud tips according to the size of the user's ears and to wear them correctly. You can check the links below for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Despite your concerns, we are still happy that you like the superior sound quality and noise canceling feature of these headphones. We hope you will consider Sony again in a future purchase. Thank you. Vincent
- Pros mentioned:Battery life, Sound quality
Amazing sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant to spend this much on earbuds. It was worth every penny. Before this pair of earbuds, I didn’t even know that existed. The sound stage is fantastic. The sound feels very open, especially when combined with spatial audio. They are a little bulky, but they fit snuggly in my ears. I don’t worry about them falling out. Some folks complain of ear pain. I did have some discomfort for a couple of weeks as my ears got used to them. However, I have no ear pain now. Having experienced this with another type of headset, I knew that the discomfort may go away with time. The trick is to use them nearly everyday. The discomfort gradually increases, then gradually decreases as my ears adapted. The sound quality and battery mad it totally worth the effort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amadams, We're glad that you finally made up your mind in purchasing our WF1000XM4. We're also pleaed that you like the sound quality, fit, and battery life. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Nice sound quality but didnt fit well
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound quality but hurt after a while. also not as easy to pair with as airpods are for an iphone.
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Ear tips
Best Noise Cancelling for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with the looks, build, and feel of these earbuds. These are my second pair of premium wireless earbuds, the Sennheiser TM2 my first, and these Sony's are much better overall. I don't like the foam tips they use because they wear pretty evenly, but i plan to by aftermarket silicone tips that provide the same snug and noise cancelling effects. YOU NEED TO PAY FOR the 360LIVEAUDIO!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaiyanK1tty, we're glad you like looks and the build of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! ~Earl
- Cons mentioned:Fit
Good but didn't fit my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, but it just doesn't fit my ears. My fault I guess but I just order the Bowers & Wilkins - PI7, they have been getting some good reviews and I am excited.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Random,
Thank you for sharing your experience with us. While we are glad you like the headphones, we're sorry to hear that it did not fit on your ears. The WF1000XM4 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best earbuds ever!
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are the only earbuds that I have ever used that genuinely come very close to the same kind of sound I would expect from a set of big over-ear headphones. genuinely very impressed with these and how good they sound despite their size,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi T4C0, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Sony does it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the WF-1000XM4 and decided to step up to these. I needed a new pair for different locations. The XM3's are good, but these are a definite improvement. The case is smaller, but the total time with recharges is better. The foam ear tips can take a bit ti get used to, but once in offer better noise blocking. This makes the ANC work better. In the same environment the XM4's block more noise, so the nothing gets in before the ANC does it's job. The functions are the same, hook it up to the Sony app and you can customize the earbuds. What touching them does, setting up for you ears etc. They have worked great for phone calls, or video meetings. These also gain some splash protection, IPX4, from the elements over the XM3's. The sound is superb and adjustable to your liking through the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grimmace Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Nice one
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What i love about this earbuds is the app features, and the Noise cancellation is tight.
I would recommend this to a friend - Pros mentioned:Sound quality
Wife blocker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product excellent sound and best of all noice cancelation completely block out my wifes nagging. Seriously right in front of me and i cannot hear a word. Highly recommend for someone who has been with their significant other for 20+ years like me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SixPennyMoth, we're glad you are enjoying our product. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Phenomenal audio and noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, after doing a fair bit of research, everywhere I looked these were the best, they have excellent noise canceling, great audio drivers with 24-bit audio and 48khz for hi res tracks and audiophiles who want something small and portable, the app comes with a complete equalizer to let you fine tune the buds to your personal taste. As for comfort, it depends. In order to get the most out of the foam tips you have too roll them and carefully let them expand and set in your ears, you can’t just put them in like that, after that you also can’t adjust them to much or they begin to itch and loosen. Also for the first few days I used them my ears hurt, not sure what changed but that pain soon went away. In my opinion, Well worth the price tag and extra effort in putting them in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack, Thank you for taking the time to review the WF-1000XM4 Wireless Noise-Cancelling Headphones. We're very grateful for this positive feedback! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony. Jay
- Pros mentioned:Sound qualityCons mentioned:Fit
Not fitting in my ears but they sound amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bluetooth amazingly stays connected in areas of the house where my other bluetooth devies cannot reach that far. I would have given 5 star but I could never get these to fit in my ears prperly and when I could get them fit then they were causing pain in my ears. While these might not be a perfect fit for all ears they sound superb. I had to return them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AMDI,
We're glad that you like the Bluetooth range and sound quality of the headphones. It's unfortunate that you already returned the headphones. For optimum fit and comfort, it is recommended to wear the headphones properly. Helpful steps and guides are available on our support website. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
- Pros mentioned:Battery life, Sound qualityCons mentioned:Fit
Best earbuds ever made
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever listened to. Great quality fitting could be better what set these a part is the bud itself. Foamy soft material rather than jell rubber like most earbuds amazing on battery life as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raekuan, That's really cool! We're thrilled to hear that you feel the WF-1000XM4 the best sounding earbud headphones you've owned. It's amazing to know you're enjoying the top-notch sound quality, fit, soft & elastic earbud tips, great battery life, and overall features of our industry-leading, Noise Canceling Truly Wireless Earbuds, WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for your purchase! -Jess
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones does everything I needed. Had to warranty them because they wouldn't connect to my phone. Other than that the product is flawless.
I would recommend this to a friend - Pros mentioned:Sound quality
good quality until using to talk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones have great sound quality but when you use them for phone calls they sound muffled
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Savkay,
Thanks for commenting. While we are thrilled to know your satisfaction with the incredible sound quality of the WF-1000XM4, we are really sorry if you are having an issue when using them for phone calls. This is certainly not the experience we wanted you to have. Please allow us to help you and turn this into a better experience. If the earbuds are not worn properly, do not fit your ears, or the air-tightness is insufficient, the phone call quality may decrease. To maintain the quality, consider these factors:
• Make sure that headphones are worn properly.
• Select the earbuds that best fit with your ears. Measure the air-tightness of the earbud tips and find the optimal size of earbud tips using the Sony | Headphones Connect app.
ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
If the issue persists, please refer to the following article to further isolate the problem:
Noise is heard from the headphones (WF-1000XM4) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265211
And lastly, as a general recommendation, if you haven't tried yet, we recommend updating the firmware of your headphones to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
I hope this helps.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Should you need more assistance/information, please feel free to contact us and we'll be more than happy to assist you. You may send us an email socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Anc, Sound quality
Amazing Sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and great ANC with the correct fit of ear tips which are foam. A lot of EQ as well. Seems like depending on how new your device is, the bluetooth connection quality varies. Left bud sometimes has no sound and need to reconnect which can be done by just closing and reopening an app. Comfort takes a while to get used to. Hopefully software updates fix bluetooth issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer, we're glad you like the sound quality and ANC feature of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the earbuds disconnecting or no sound. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229323
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl