Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Quality Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wireless head phones. I’ve had issues with fit before but these stay in perfectly. and even without the active noise cancelling activated there is some isolation so the sound is great. The App can tune the sound to be perfect. I used them for podcasts and was able to tune it so that the voices were great and not overly modulated (which would have been better for music). That being said I listened to Spotify some and it sounded great too. They allow for controls on the end of the earbuds. I’m still learning them but they are really responsive. So far I haven’t recharged them and I’ve had them for a few weeks and used them 8 hours or so. Worth the money if you want quality ear buds for all kinds of activities
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WestMichEng, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Good buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is fantastic on these buds. Does an excellent job minimizing outside noises. I use these early in the morning and when im trying to get sleepy at night with only one complaint so far. After about an hours use my ear is a little sore. I'm sure its from still getting used to them compared to my old pair of cheap ones. The soreness is getting less with each time i wear them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rzrbckcrz,
We're delighted you like the excellent noise cancellation and incredible audio quality of these WF-1000XM4 headphones. We also regret to know that you're having constant pressure on your ears after a few hours of use. The WF-1000XM4 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals.
• Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort.
• Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides.
Select a proper size that feels comfortable when worn before using the earbuds.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Anc, Sound qualityCons mentioned:Volume
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These phones are very well made, and feel genuinely high end. The ANC seemed to work very well. I had no issue pairing with any device. My lone issue, which was a deal breaker, was that they do not get loud enough for my preferred music listening level. I really wanted to love these, but I ended up returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brode26,
Thank you for your review.
While we are pleased you like the sturdy & high-quality build design, great Bluetooth pairing & connection, and industry-leading noise canceling function of our WF-1000XM4, we are so sorry if the loudness/volume of these headphones didn't meet your needs and that it had to be returned. This is definitely not the news we'd like to hear from you.
For the WF-1000XM4, we received a lot of good feedback about the loudness of these headphones. We designed the WF-1000XM4 to provide incredible audio performance and take noise cancellation to the next level. The WF-1000XM4 features the Headphones Connect app where you can determine the volume % based on what you need. Additionally, the loudness as well as the sound quality of these headphones will also depend on the source that you're playing and audio device that you are using. We also have troubleshooting steps that can help solve this issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
We greatly appreciate your input, and we are hoping that you will consider Sony again in your future purchase.
Sincerely,
Romeo
- Pros mentioned:Sound quality
Amazing earbuds with a pricey tag
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the SONY WF100XM4! Lovely name, ain't it? Sony really needs to step up their naming strategies. As advertised, this pair of ear buds do not disappoint. I am absolutely stunned by the ambient sound feature. There is a level of crispness about the sound that is hard to describe unless you try it yourself. It's almost like I can hear the world better with this pair of earbuds on better than my own ears. I absolutely love the adaptive noise cancelling feature. The noise cancelling feature is amazing as well. Not much to say there, many have done well in ANC, so has this pair. However, there is a perpetual low hum when nothing is playing. Which I guess is just something that comes with ANC. In terms of comfortness, it is not very comfortable. It even hurts a little to wear more than a hour in the beginning. The huge circular earshape presses against my the soft bone of my ears. After using it for about a month, I've gotten use to it. However, it is still uncomfortable during long wears, for me, the limits is around 3 hours. In terms of sound, I am no audiophile. I think it's amazing for my use. Just some music playing. All in all, t's an amazing earbud, but I am keeping it at 4 stars. And the reason being, it's too pricey. I believe Sony can do alot better in pricing if they want to, but they don't. In direct competition with the Airpods, WF100XM4 is not cheaper, but more pricey than the Airpods. I believe the WF100XM4 could sell alot more and actually takeover if the price is lower or equal to the pricing of the Airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chem, we appreciate your detailed feedback. We are truly glad that you are enjoying the sound quality and noise canceling function. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Other than that, the WF1000XM4 is designed to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Nice sound quality but didnt fit well
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound quality but hurt after a while. also not as easy to pair with as airpods are for an iphone.
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Spectacular, not for small ears
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had Sony over-ear ANC headphones for years and wanted to try these miniature versions to make plane travel easier. They are totally superb - sound quality, build quality, noise cancelling and UX are best in class. Unfortunately I have apparently smaller than average ears and they caused significant pain pressing against the rib inside my ear after 2+ hours of use. Tried repeatedly but had to return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi marylander, While we are glad to hear that you are happy with the sound quality and noise canceling of the WF1000XM4, we are sorry to hear that you had to return the unit due to the fit. The WF-1000XM4 comes with three earbud tip sizes and you can also use the Sony Headphones Connect app to help determine the best earbud tip for you. We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Comfort, Sound quality
Great fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are great for my needs. I'm not bothering by the different design of the earbuds. These fit perfect in my ears and I don't have any fears of them about to fall out either. They're also very comfortable. I have worn them on a vacation trip recently and I've had them in my ear for a solid 3 and half hours. The sound quality is amazing to. I would say wait for a sale however. The price is a bit up there for what you get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Technogeek,
You made the right choice with the Sony WF1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Nice one
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What i love about this earbuds is the app features, and the Noise cancellation is tight.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Fit and balance need work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, but i bought these for my wife. Their fit was not very good for her, they are kind of heavy and pop out too easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianG, we're glad you and your wife like the sound quality of our newest industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with your SONY unit. Change the earbud tips to ones that fit more snugly in you or her ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=earbud
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb Sound quality and connectivity. Charge quality was Great
I would recommend this to a friend - Pros mentioned:Sound quality
Wife blocker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product excellent sound and best of all noice cancelation completely block out my wifes nagging. Seriously right in front of me and i cannot hear a word. Highly recommend for someone who has been with their significant other for 20+ years like me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SixPennyMoth, we're glad you are enjoying our product. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Sony vs AirPods Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was between these and the AirPods Pro. Sony has superior sound quality and noise cancellation. Unfortunately, the Sony would not fit correctly and not comfortably in my ears - would fall out frequently when working out and would hurt my ear canals after wearing for a while. Ended up returning and buying AirPods Pro. Would have kept the Sony’s if the fit was better and more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unknown, We are sorry to hear about your experience with our wireless in-ear headphones and that they had to be returned. Our WF1000XM4 headphones come with different sizes of earbud tips. What we always recommend is to use the right size of earbud tips according to the size of the user's ears and to wear them correctly. You can check the links below for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Despite your concerns, we are still happy that you like the superior sound quality and noise canceling feature of these headphones. We hope you will consider Sony again in a future purchase. Thank you. Vincent
- Pros mentioned:Sound quality
Best one in the market
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had. I switched from the OnePlus Buds Pro, and I have to say that the difference in audio quality and noise canceling is huge. Would definitely get another pair for a friend or for a gift.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great anc earbuds with room to improve software si
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your on the fence on these, go for it! The noise canceling is absolutely best in class, completely bends my buds pro over a barrel. The battery life actually got me through a long work day (7+ hours). These are great if you work in a loud environment such as a warehouse like me. With that said, sony really shoul make some of the controlls default, a tap on either bud should pause, a double tap on either bud should skip forward, and a triple tap on either bud should go back to the previous song rather than the start. Holding down the left bud should make the volume go down and vice versa. Also, do be a bit careful with the foam tips, i used the smallest ones and one got stuck in my right ear and had to be extracted by my friend with a pair of tweezers, otherwise great anc earbuds, nobody gives the whole package quite like sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AzrealSanguine, We're glad that you are enjoying our newest Industry-leading noise cancellation headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Amazing sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant to spend this much on earbuds. It was worth every penny. Before this pair of earbuds, I didn’t even know that existed. The sound stage is fantastic. The sound feels very open, especially when combined with spatial audio. They are a little bulky, but they fit snuggly in my ears. I don’t worry about them falling out. Some folks complain of ear pain. I did have some discomfort for a couple of weeks as my ears got used to them. However, I have no ear pain now. Having experienced this with another type of headset, I knew that the discomfort may go away with time. The trick is to use them nearly everyday. The discomfort gradually increases, then gradually decreases as my ears adapted. The sound quality and battery mad it totally worth the effort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amadams, We're glad that you finally made up your mind in purchasing our WF1000XM4. We're also pleaed that you like the sound quality, fit, and battery life. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
good quality until using to talk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones have great sound quality but when you use them for phone calls they sound muffled
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Savkay,
Thanks for commenting. While we are thrilled to know your satisfaction with the incredible sound quality of the WF-1000XM4, we are really sorry if you are having an issue when using them for phone calls. This is certainly not the experience we wanted you to have. Please allow us to help you and turn this into a better experience. If the earbuds are not worn properly, do not fit your ears, or the air-tightness is insufficient, the phone call quality may decrease. To maintain the quality, consider these factors:
• Make sure that headphones are worn properly.
• Select the earbuds that best fit with your ears. Measure the air-tightness of the earbud tips and find the optimal size of earbud tips using the Sony | Headphones Connect app.
ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
If the issue persists, please refer to the following article to further isolate the problem:
Noise is heard from the headphones (WF-1000XM4) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265211
And lastly, as a general recommendation, if you haven't tried yet, we recommend updating the firmware of your headphones to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
I hope this helps.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Should you need more assistance/information, please feel free to contact us and we'll be more than happy to assist you. You may send us an email socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound qualityCons mentioned:Ear tips
Best Noise Cancelling for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with the looks, build, and feel of these earbuds. These are my second pair of premium wireless earbuds, the Sennheiser TM2 my first, and these Sony's are much better overall. I don't like the foam tips they use because they wear pretty evenly, but i plan to by aftermarket silicone tips that provide the same snug and noise cancelling effects. YOU NEED TO PAY FOR the 360LIVEAUDIO!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaiyanK1tty, we're glad you like looks and the build of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Great headphones w flaw
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are indeed great quality headphones but they did not stay in my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer, We're glad that you like the quality of your headphones. We're also sorry if they do not stay in your ears. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Good but didn't fit my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, but it just doesn't fit my ears. My fault I guess but I just order the Bowers & Wilkins - PI7, they have been getting some good reviews and I am excited.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Random,
Thank you for sharing your experience with us. While we are glad you like the headphones, we're sorry to hear that it did not fit on your ears. The WF1000XM4 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. A little bulky they fit good in the ear.
I would recommend this to a friend