Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Awesome Wireless earbuds!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great pair of wireless earbuds. The sound and active noise cancelling is something that Sony has down great. And they have a pretty good battery life and fast charging with the case. My only real complaint is they aren’t sweat or water resistant so I wouldn’t recommend using these to workout. Other than that they are a great headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deadisthenewblack, thank you for choosing and purchasing our industry-leading noise canceling earbuds. We're glad you like the sound quality, noise canceling feature, and battery of the WF1000XM4. We understand your concern regarding the water resistant performance of the headset. Please check this link for more information:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240497.html?search=sweat
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Best Noises Cancelling Buds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best pair of ear buds that I've ever had. I had the previous version of Sony's flagship noises cancelling earphones and these provide a better seal and a better fit. The noise cancelation is phenomenal and the features are very beneficial. My favorite feature aside from the noise cancelation is the auto pause when someone is talking to you and you talk back. It'll automatically sense that and pause the audio for you. The battery on these headphones is also great and I can go a full day of work without getting a low battery notification. It helps that the case can charge the headphones if needed. The case is also a lot smaller than the previous version making these much more pocketable. Overall, I love these earbuds and always use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EXWOLF,
Wow! We are extremely pleased to hear that you love your new WF-1000XM4.
We are also happy you are satisfied with its comfortable fit design, incredible noise canceling function, user-friendly features- especially the Speak-to-Chat function, long-lasting battery life, and portable charging case design of these headphones.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best one in the market
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had. I switched from the OnePlus Buds Pro, and I have to say that the difference in audio quality and noise canceling is huge. Would definitely get another pair for a friend or for a gift.
I would recommend this to a friend - Cons mentioned:Price
Disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had 2 pairs of these now and the batteries only lased about a year after that i only get about an hour use b4 the battery dies kind disappointed for the premium price they charge.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Worth Every Cent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are worth the money. They offer amazing sound quality, the noise cancelling is really good, and the ambient sound is decent. They have a setting for higher quality sound but with less signal strength, and one for better strength at the expense of potentially losing a little quality, once I figured that out, it fixed all of my issues with the headphones. The gym proved to be a little too much traffic for the higher quality setting, but once I switched, it fixed everything and I don't even notice a difference in quality. The battery life is also pretty amazing! They also charge super fast and so does the case. Sony wasn't playing when they made these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BLR25, Amazing! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is the best for an earphone. Does a better job than beats studio 3. Ive used both at the gym the xm4 blocks all the gym music better than the studio 3s even though they are over ear headphone. Overall sound quality is also much better the fit is great they have not fallen off the ears on my workouts. Best overall value for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esquivel, You've made an excellent choice! We're very happy to hear you like the industry-leading noise cancelation, overall sound quality, and comfortable fit of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best buds yet
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding performance, audio is better than most full-sized headphones, delivering rich sound with full bass, leaving you wanting for nothing more. Treble is rich, mid-range is where it should be. Voice calls are excellent as well. My one gripe-- I wish the battery lasted longer. Not sure if I actually get the advertised 8 hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrljota, we're glad you like the sound quality of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
Great sound & noise cancellation, poor life span
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these while they worked. Not as great as the WH series, but when you need something on the go these are excellent. After just under two years the batteries gave out. Oh well, I guess it's time to upgrade to the WF-1000XM5.
I would recommend this to a friend- Pros mentioned:Sound quality
noise cancelling
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hold on very well on your ears and noise cancelling is working amazing.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Sounds and Nice Features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased in ear headphones before and did not like how the fit and they would fall out of my ears. These fit perfectly and sound great. I found the ambient sound setting to improve my hearing. The sounds are clearer and louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rick, We are glad that you like the sound quality and features of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Very nice!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am actually impressed with these wireless headphones. I have an iPhone 22 Pro Max. Had to download the Alexa app to use voice commands. Voice commands doesn’t work that great. I am impressed with the sound and noise canceling if these earbuds. I have a difficult time finding earbuds that actually fit my ears and these work. I am so happy. I do experience some discomfort after having them in for an hour or so but they fit. They actually stay put. I do such a pair of Apple AirPod Pros that I thought didn’t work any longer but after changing out my charger they now work. I am still going to keep my Samsung EarPods since my Airpods don’t fit and stay in my ears the best.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Terry,
Awesome! We're glad to hear your satisfaction with the great sound quality, noise canceling features, and satble fit with your new WF1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. A little bulky they fit good in the ear.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Outstanding!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I already have a pair of the WF-1000XM3 so I decided to give these a try after reading a few reviews. One reason I upgraded is IPx4 water resistance, the older model wasn’t water resistant. I very happy I upgraded, The sound quality is incredible, very good bass. Mids and highs are clear and defined. The active noise cancelling is exceptional for earbuds—Very similar to the WH-1000XM4 over ear. If you add comply foam ear tips these provide comfortable fit, stay in your ear and enhance the already outstanding sound quality. Don’t hesitate to pick up a set of these buds, you won’t be disappointed-worth every penny. Don’t forget the comply foam tips (may need to order online)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rocko, Wow! Good to hear that you like the noise canceling function and sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Definitely Impressed With Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am devoted Apple user of all products but been a bit disappointed with my AirPod Pro recently and looked into trying something new. After doing my research I decided to go with Sony. Today I received my Sony WF-1000XM4. I’m in love. I love all the many features Sony-XM4 offers and most of all the quality of sound is absolutely amazing. I am a big music and podcast fan so I wanted something with more hours of battery life than what my AirPods has to offer. As far as the size they are bigger than what I’m used to but after a few hours I’m adjusting and also have to get used to how they go in my ear compared to AirPod Pro but again I love them so I’ll get used to it. They are expensive yes but I am definitely impressed so far. I am sold. Thank you Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarionT,
You made the right choice with the Sony WF1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Stylish and functional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good pair of earbuds! Noise canceling is a great feature and they are stylistically pleasing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reece, We are glad that you like the noise canceling feature of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound qualityCons mentioned:Fit
very nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound. Love it. Size is little bigger for my ears, even I use small earplug. Hope they will never fell. Use almost over the week, but case still is fully charged and keep headphones charged too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi almedeo We're glad that you like the sound quality of your new headphones. To kepp them from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are still top of the line for someone that's looking for high end at a decent price even though the new model came out this year. I'd have to sample the new model before I bought them as these are excellent
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Sound quality is beyond, in ear retention is not
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down these are some of the best in ear audio drivers you can buy, in addition to their noise cancellation. However, once again Sony designs in ear headphones that just don’t want to stay in your ear and would love to go off on their own adventures with the weight placed so far out and no additional in ear retention aside from the stem itself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gobbstoppers, We are sorry to hear that your WF-1000XM4 wireless in-ear headphones will not stay in your ears. Our WF-1000XM4 headphones come with different sizes of earbud tips. We highly recommend using the right size of tips according to the size of your ears and wear them correctly to make sure they will not fall off. For more details, please visit the links below:
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Despite your concern, we are glad that you like the sound quality and noise canceling feature of your new Sony in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance.
Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Good but
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Very comfortable. But not enough volume.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Antmongy, We appreciate your feedback with the industry-leading, noise-canceling Truly Wireless headphones.
Refer to this link for your reference related to the volume of the headphones: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony. Jay
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend always says nasty things to me when she is mad. Now i just utalize the noise canceling feature and cant hear her cutting remarks. Great quality. Would recommend for anyone with birds or mean spirited significant others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan,
Thank you for the 5-star rating! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. Nice to know it suits your needs and expectations. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for the recommendation and for choosing Sony! - Kris