Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best headphones on market
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the industry hands-down. Noise canceling is best in class. Very portable, and battery life is OK. The app included is very helpful since it lets you customize your sound profile and noise canceling amount.
I would recommend this to a friend - Pros mentioned:Battery life, Sound qualityCons mentioned:Fit
Excellent for all occasions including workouts.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit, sound, and noise cancelling. Battery lasts far longer than I need it to and also stays in place during work outs. It does pick up vibrations when running though and that can be slightly annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakeFlix Great! We're glad that these headphones fit perfectly. We also appreciate that you like the sound and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best experience ever.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite possibly the best sounding earbuds I've ever used. I personally believe that there are better than the AirPod Pros on sound quality. Only improvements i see that needs to be made are the quality of the msterials used ( it plainly just feels cheap ) and comfort as these started to hurt after prolonged use ( 2 hours and more ).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iNitsuA, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great eat buds from am overall standpoint but for what they are priced at I’d put them around the $180 price mark. The only reason I gave these a 3 star is they are not as loud as I’d like them. For $280 I’d expect those thing to rock my ears. They are extremely comfortable though and the anc is scary good. I guess they focused on the tech more than the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddiej, Thank you for your feedback. We are glad that you like the comfort and noise canceling function of your earbuds. Please check our Help Guide for troubleshooting steps to follow for low sound quality or level.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Solid.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Perfect for flights and the gym. Best Bluetooth buds I’ve ever used. They get a little uncomfortable after about an hour and a half or so of use, but the sound quality is amazing.
I would recommend this to a friend - Pros mentioned:Sound quality
Overrated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont base purchasing by reviews. Look for forums to see what kind of issues users have. The xm4 buds sound pretty good, features and app are subpar. Looks like Sonys making improvements with the next xm model but if the app is the same I'll pass especially coming in around $330. If u can get the xm4's under $200 it maybe worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmazonSucks, Thank you for taking the time to provide us with your feedback about the WF1000XM4. We're glad you like the great sound quality of these earbuds. And we're sorry to hear that the features and app does not meet your expectations. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department. You can also email us and let us know what specific feature or part of the app that needs improvement so we can better assist you. Email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Solid and Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a solid build and excellent sound quality, Unlike other mass-production headphones, this gives and feels a superior product and stands out from others. Noice cancellation is in a level we never feel in other manufacturers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohammedhishamA, We are happy that you like the quality of your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best earbuds around
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbuds ive owned. Ive had the samsung pro buds, JBL earbuds, Beats earbuds and nothing comes close to these in terms of sound quality. Loud loud loud and the NC and Ambient sound are phenomenal. Get these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoreyC, We are glad that your new Sony wireless noise canceling in-ear headphones are the best earbuds you have owned. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Connection
Great sound, bad choice for a Samsung TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received and ran the newest update. Works great with my iPhone and iPad, They have great sound. Would not play nice with my Samsung TV. My main need for earbuds is to watch TV and though these paired fine with my Samsung they continue to have static and dead spots or drops in connection. So we're returned.Samsung model QN75Q6.Thank you for Best Buy's return policy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdLa, thank you for sharing your feedback. While we are glad that you like the sound quality when paired with your iPhone and iPad, we regret that the earbuds had to be returned due to having static sound and drops connection when used with your TV. This is definitely not the experience we wanted you to have.
We do have troubleshooting steps that may fix these issues when paired with your TV. You may check the link below for future references:
https://www.sony.com/electronics/support/articles/00175078
We apologize for the inconvenience, and we hope you'll consider Sony in your next purchase.
Sincerely,
Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Great solid performer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great sounding and have amazing noise cancelation. The app is a must with these and the ability to just talk and pause your music is awesome. The fit was the hardest part. The foam ear tips aren't great and became uncomfortable after wearing for a while. I just swapped them out with plastic ones and it solved it. Wireless charge and look cool.. They are pricey at 280..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heff, Thank you for the positive feedback! We're glad you like the great sound quality, exceptional noise canceling feature, intuitive companion app, comfortable fit, and wireless charging of your new Sony headphones. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality for media playback and calls is great. They fit in my ears comfortably but hang out kind far, so that's make me worried about them falling out. They're supposedly getting an update for multipoint connection which would be fantastic. Sometimes the touch controls are finicky or unresponsive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asmith, We're glad that you like the sound and call quality, and fit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
With regards to multipoint, the WF-1000XM4 does currently not support this feature. if the touch controls become unresponsive, please try some steps below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264446
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
I recommend them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really great! The sound is super good. I only need to put the volume like half ways and not all the way up like AirPods. I definitely recommend these for sure! The only thing sorta down side is how the earphones fit, you might need to get used to wearing the earphones but other than that they’re great. I use them for runs and everything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Freddy,
Fantastic! We are so happy to hear you are satisfied with the incredible sound quality and overall performance of our newest Wireless Noise Canceling Headphones, WF-1000XM4.
We greatly appreciate your feedback with the fit of the earbuds. The WF-1000XM4 features an Ergonomic surface design for a stable fit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. You may check out the following link for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for recommending our WF-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the head phone is great. Noise cancellation is on point. I just don't like the cushion material for the headphone. it not plastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
We're glad that you like the noise canceling function of the headphones. Your feedback about the design is greatly appreciated. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound qualityCons mentioned:Fit
Great sound, if they stayed in to hear them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I really want to like these. They sound great, with even deeper base than their predecessor, and a richer 360 sound scape. However these earbuds are really uncomfortable. It comes with 3 different size silicon like cups for going in your ear to protect the ear buds, and none of them help solved the biggest issue with these earbuds, they constantly fall out of my ears. And to make sure it wasn’t just me, I had multiple friends try, each of which found them trying to fall out of their ears, after they figured out how to even put them in their ears. The main purpose of these is to be secure in your ears and do everything they are supposed to do. And these only get the second one right. Big shame for such a nice product. I’d honestly recommend Sennheisers over these any day.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lycan, while we are glad that you like the sound quality and features, we are sorry if you find it uncomfortable and falls out easily despite trying the different sizes of earbud tips. This is definitely not the experience we wanted you to have. Allow us to help and turn this into a better experience.
In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wearing the earbuds properly. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Should you need further assistance,
please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Regards,
Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb . By far the best in ear headphones I’ve ever had the pleasure to experienced. My only recommendation would be to make sure you don’t take them in the sauna as I messed a pair up wearing them in there for 25 mins at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikedinero. We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Superb sound and functionality, not so superb batt
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb sound and functionality, not so superb battery life. Something this large should last the day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bpress, We're happy to hear that you like the sound quality and functionality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
These Work Great On Shooting Range
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best in every way. The sound and quality of the Sony WF1000XM4 are amazing and can’t believe how awesome ambient sound to noise cancellation works so well. The work great on a shooting range =)
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Not good for athletes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great, noise cancelling works well. If you are trying to exercise in any way shape or form, prepare to have them fall out or constantly feel like they are falling out. Super annoying. Also to have hifi listening you need a subscription to a hifi music app which sucks. The foam does not form to your ear like it should, it just gets sweaty and falls out
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Waste, We're glad that you like the sound quality and noise canceling function. We're also sorry to hear that the headphones fall out. The WF1000XM4 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, change the earbud tips to ones that fit more snugly in your ears to avoid headset from falling out. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. When wearing them, please gently pull on the top of your ear as you twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. This should give you a firmer hold and better noise canceling experience.
You may also want to consider checking WF-SP800N. These headphones are designed for an active lifestyle. For details, please check https://electronics.sony.com/audio/headphones/all-headphones/p/wfsp800n-b
I hope this helps.
Regards,
Erin
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used these for about a month now. I love them. The noise cancelling is perfect and when I use ambient sound I can still hear conversations. It is also very helpful that there are multiple fittings for ears. I use the smallest size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TanaM, That's great! We are happy to hear that you love your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
Decent but not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years the right earbuds battery lasts about 5-10 mins. Battery life while they were working was pretty good, not the best but it was alright. I would say theres better options as far as price and durability goes. Sound quality is good but again, not the best and these are pretty pricey.
No, I would not recommend this to a friend