Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Nice buds!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best ear bud I’ve tried in 2021/22. The features like transparency mode and the noise cancellation are top notch for buds. I would still recommend these buds even in 2023.
I would recommend this to a friend - Pros mentioned:Sound quality
Best headphones i ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i feel in love right off the bat, i use it for industrial environment where its noisy and it does the job for me as well i take them with me home i like the options to change setting definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErnestoB, Great! We're thrilled to hear you're enjoying the excellent noise cancellation of your Sony WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Good Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The sound quality on them are great and they are comfortable in ear! I wish they were a bit smaller for aesthetic reasons but it’s not a deal breaker for me. Noise cancellation is really good, although comparably good to Apple AirPods which usually have a slightly cheaper price point. Overall though, a great product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi studebs502, Amazing! We're pleased to hear that you like the sound quality and noise canceling function of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Best Product Currently Available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased both Sony and Bose earbuds. I found them very similar in quality with a slight edge to Bose in noise canceling. However, I went with Sony because of their added ability to customize touch responses, size, fit, and battery life. I've been using them to mow grass, run, and just general use around the house and I'm very happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dbrad5105, You chose the best brand this time. We are glad that you are very happy with your Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great sound, lacks personilized control of ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and call quality. The ANC was extremely frustrating the headphones constantly auto switching out of noise canceling and ultimately led to me returning these and going back to my Jabra’s. I loved everything about these headphones except for this perceived flaw, I like to control ANC and hear through.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb Sound quality and connectivity. Charge quality was Great
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that everything works exactly as it is supposed to and sound quality is amazing and I do work in a chemical processing plant and I use them in place of my earbuds and the noise cancellation is amazing
I would recommend this to a friend - Pros mentioned:Sound quality
Bulky and cumbersome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these at a really great discount and after looking at all the 5 star reviews had high expectations. The moment I put these in my ears, I was disappointed. The sound quality while listening to music was great but everything else sucked imo. The call quality and comfort levels were terrible. I returned them because of the ear pain it caused me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nai2020, While we're glad that you like the sound quality, we're sorry to hear that you're having an issue when using the headphones on call and had to be returned. We have suggested steps to fix this issue. For future references, please check this: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
We hope you'll consider our products in your future purchase.
Regards
Erin
- Pros mentioned:Battery life, Sound quality
Great ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are amazing in every aspect except comfort. The sound is amazing and the abilty to configure it is awesome. The tactile touch is a plus cause it doesn't push the ear buds into your ear. Also the speak to chat which will pause the music as soon as you start talking to some. The Google assistant is also amazing because it reads messages and notifications. The battery life is also really good. Touch contronls can be configured but are limited. Compared to the jabra 7 pro they are very limited. My only complaint is the fit. I tried thrid party ear tips, different sizes, but they were very uncomfortable and i just not get past the comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ozzy,
That's awesome! We're thrilled to hear you're enjoying the amazing features, especially when the headset pauses or mutes the music being played automatically when you talk to someone, great battery life, and overall sound quality of the unit. The WF-1000XM4 features an Ergonomic surface design for a stable and comfortable fit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for your purchase and for sharing your feedback! -Jess
- Pros mentioned:Battery life, Sound quality
My Sony Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s Sony, I have had the previous version. This newer version is slightly better in sound quality, battery life, connectivity, and operation. The previous version had it’s issues. The battery life only lasted for two to three hours, it had three modes of audio ( ambient, noise canceling and none), people complain about my sound quality when i talked to them over a call, and when the old version got old, the little case had issues charging the ear pieces. The new version comes in a smaller case, last for six to eight hours, and no one is complaining during a call.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tony, We are sorry to hear about your experience with the previous version. Make sure to update the firmware of your old headphones and initialize their settings if still unresolved. We are happy that you like your new Sony WF-1000XM4 wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Comfort is lacking when wearing for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinL, We're glad that you like the sound quality. We'll take note of your feedback with regards to comfort. Sony values the opinions of customers and is always striving to provide the best experience possible. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Widespread battery problems stay away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has battery issues after one year and it's a wide spread problem. I will probably never buy another Sony earbud again and instead will get Pixel Bud Pros. The Sonys sound amazing and I loved the noise cancellation and everything but the way they handle the battery problems for everyone is not ok and you should probably stay away. They do charge pretty fast and last a long time but overtime the batteries start to drain quicker on one bud which isn't supposed to happen they should be degrading equally. You may also experience one bud getting hotter or even an explosion which some people have experienced. Don't put these in your ears stay away.
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Quality earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great. The cancellation noise feature worked great for me. When I was using them to speak to someone on the phone, other person didn’t hear has much background noise as other devices that I have tried. My only issue was that they didn’t stay in my ear when I would be moving around. They continuously would fall out my ear. So I returned them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julian, while we are glad that you like the noise canceling feature and the headphones work great, we regret that it has to be returned because it didn't stay in ears. This is definitely not the news we'd like to hear from you. The WF-1000XM4 comes in various sizes of earbuds. To keep the headphones from falling out, please select the earbuds that best fit and wear them correctly for a comfortable listening experience.
You may want to consider checking the WF-SP800N. These come with a soft-cushioned arc supporter and three-dimensional curved design ensure a secure, comfortable fit. So while you move, your headphones don’t.
Regards,
Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Great ear buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very amazing ear buds and sound amazing. They have some of the best noise cancelation out there since they use the foam ear piecethat helps the seal. The only bad thing I can say about them is that if you have small ears they're not very comfortable then. But for a majority of people they will be super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryce, We're glad that you like the sound quality and noise canceling fucntion of your new headphones. We regret that you find it uncomfortable to use if you have small ears. Our WF100XM4 are supplied with different sizes of earbud tips so that you can achieve the maximum effects of the earbuds. In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wearing the earbuds properly.
Note: Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony did a great job with these little gadgets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are perfect for walking outside. The noise cancelation works excellent, and the phone calls are clear even on windy days. I only wish they sold a ear fitting in extra small. It comes in sm,med and large.
I would recommend this to a friend - Pros mentioned:Anc
Sony ear buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best ear buds I’ve ever owned , the active noice canceling feature is awesome and when turned off the earbud foam does a great job of canceling out everything. These buds are just as good as my Sony over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bear,We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Best Earbuds for Long Lasting Portable Zen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sony has upgraded the experience compared to the WF-1000XM3 buds. The case is much more pocketable, and wirelessly chargeable. The buds themselves fit better since they’re circular shaped and don’t awkwardly jut out of the ears. And battery life is almost twice as long as before at about 8 hours. As for sound, they’re better of course. This time around you get hybrid foam tips for isolation. And with LDAC as an option for higher bit rate, music sounds amazing for true wireless. And noise canceling, improved with firmware updates since launch, means complete peace in my busy office. I mean with these you can truly be low key alone in your own space.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Burnsie, Great upgrade! We are glad that you like the case design, fit, and sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Execellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love sound quality of the headphones and that they fit in ear with ease. They dont fall out when working out. Only thing i wish it had was multiple phone capabilities where i could have 2 phones hooked up at once to it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MWags, We are glad that you love the quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony XM4 are awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, the best sound and comfort so far. The only issue i had was that the battery has started to not last as long now that i have had them for a longer period of time. Other than that, they are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieB, we're glad you love the sound quality and comfort of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Connection
Absolutely the best but one major flaw
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm writing this as a public service announcement but I had to return my original one for this problem and unfortunately the second one also has it. You already know the sound is great and definitely nothing compares to these. But the one flaw: --- it will randomly connect to the phone while both earphones are in the case. The case isn't opened, the earphones are sitting properly etc...it randomly happens and the earphones are actually connected and play sound while in the case. Like I said I exchanged for a different pair but the problem popped up again. I looked it up online and others have had the same issue. Others have attempted contacting Sony but they have not acknowledged the issue and just send a replacement. If it wasn't for this problem these would be awesome. But unfortunately I cannot bear knowing that they may connect while in my pocket and I won't hear phone ringing etc because I can't hear the earbuds in the case
I would recommend this to a friendBrand response from SonyListens
Posted .Hello meld,
It is unfortunate that the unit had to be returned. If there is something technical we can help you with, kindly email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate the feedback.
Regards,
David