Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used these for about a month now. I love them. The noise cancelling is perfect and when I use ambient sound I can still hear conversations. It is also very helpful that there are multiple fittings for ears. I use the smallest size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TanaM, That's great! We are happy to hear that you love your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that everything works exactly as it is supposed to and sound quality is amazing and I do work in a chemical processing plant and I use them in place of my earbuds and the noise cancellation is amazing
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Widespread battery problems stay away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has battery issues after one year and it's a wide spread problem. I will probably never buy another Sony earbud again and instead will get Pixel Bud Pros. The Sonys sound amazing and I loved the noise cancellation and everything but the way they handle the battery problems for everyone is not ok and you should probably stay away. They do charge pretty fast and last a long time but overtime the batteries start to drain quicker on one bud which isn't supposed to happen they should be degrading equally. You may also experience one bud getting hotter or even an explosion which some people have experienced. Don't put these in your ears stay away.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great sound, lacks personilized control of ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and call quality. The ANC was extremely frustrating the headphones constantly auto switching out of noise canceling and ultimately led to me returning these and going back to my Jabra’s. I loved everything about these headphones except for this perceived flaw, I like to control ANC and hear through.
I would recommend this to a friend - Pros mentioned:Sound quality
Quality earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have worked wonderfully and provide great sound quality and noise cancelled without hurting my ears. They are quite rugged as well
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Connection
Great sound, bad choice for a Samsung TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received and ran the newest update. Works great with my iPhone and iPad, They have great sound. Would not play nice with my Samsung TV. My main need for earbuds is to watch TV and though these paired fine with my Samsung they continue to have static and dead spots or drops in connection. So we're returned.Samsung model QN75Q6.Thank you for Best Buy's return policy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdLa, thank you for sharing your feedback. While we are glad that you like the sound quality when paired with your iPhone and iPad, we regret that the earbuds had to be returned due to having static sound and drops connection when used with your TV. This is definitely not the experience we wanted you to have.
We do have troubleshooting steps that may fix these issues when paired with your TV. You may check the link below for future references:
https://www.sony.com/electronics/support/articles/00175078
We apologize for the inconvenience, and we hope you'll consider Sony in your next purchase.
Sincerely,
Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Great solid performer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great sounding and have amazing noise cancelation. The app is a must with these and the ability to just talk and pause your music is awesome. The fit was the hardest part. The foam ear tips aren't great and became uncomfortable after wearing for a while. I just swapped them out with plastic ones and it solved it. Wireless charge and look cool.. They are pricey at 280..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heff, Thank you for the positive feedback! We're glad you like the great sound quality, exceptional noise canceling feature, intuitive companion app, comfortable fit, and wireless charging of your new Sony headphones. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Fit
I recommend them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really great! The sound is super good. I only need to put the volume like half ways and not all the way up like AirPods. I definitely recommend these for sure! The only thing sorta down side is how the earphones fit, you might need to get used to wearing the earphones but other than that they’re great. I use them for runs and everything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Freddy,
Fantastic! We are so happy to hear you are satisfied with the incredible sound quality and overall performance of our newest Wireless Noise Canceling Headphones, WF-1000XM4.
We greatly appreciate your feedback with the fit of the earbuds. The WF-1000XM4 features an Ergonomic surface design for a stable fit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. You may check out the following link for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for recommending our WF-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Comfort is lacking when wearing for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinL, We're glad that you like the sound quality. We'll take note of your feedback with regards to comfort. Sony values the opinions of customers and is always striving to provide the best experience possible. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound qualityCons mentioned:Fit
Great sound, if they stayed in to hear them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I really want to like these. They sound great, with even deeper base than their predecessor, and a richer 360 sound scape. However these earbuds are really uncomfortable. It comes with 3 different size silicon like cups for going in your ear to protect the ear buds, and none of them help solved the biggest issue with these earbuds, they constantly fall out of my ears. And to make sure it wasn’t just me, I had multiple friends try, each of which found them trying to fall out of their ears, after they figured out how to even put them in their ears. The main purpose of these is to be secure in your ears and do everything they are supposed to do. And these only get the second one right. Big shame for such a nice product. I’d honestly recommend Sennheisers over these any day.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lycan, while we are glad that you like the sound quality and features, we are sorry if you find it uncomfortable and falls out easily despite trying the different sizes of earbud tips. This is definitely not the experience we wanted you to have. Allow us to help and turn this into a better experience.
In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wearing the earbuds properly. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Should you need further assistance,
please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Regards,
Erin
- Pros mentioned:Sound quality
Sony did a great job with these little gadgets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are perfect for walking outside. The noise cancelation works excellent, and the phone calls are clear even on windy days. I only wish they sold a ear fitting in extra small. It comes in sm,med and large.
I would recommend this to a friend - Pros mentioned:Sound quality
Great head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the head phone is great. Noise cancellation is on point. I just don't like the cushion material for the headphone. it not plastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
We're glad that you like the noise canceling function of the headphones. Your feedback about the design is greatly appreciated. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Bulky and cumbersome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these at a really great discount and after looking at all the 5 star reviews had high expectations. The moment I put these in my ears, I was disappointed. The sound quality while listening to music was great but everything else sucked imo. The call quality and comfort levels were terrible. I returned them because of the ear pain it caused me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nai2020, While we're glad that you like the sound quality, we're sorry to hear that you're having an issue when using the headphones on call and had to be returned. We have suggested steps to fix this issue. For future references, please check this: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
We hope you'll consider our products in your future purchase.
Regards
Erin
- Pros mentioned:Sound quality
WH1000XM4’s
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding buds excellent sound quality just seen that so many are having issues with the battery drain issue, hopefully turning off the auto firmware option helps me avoid the problem
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Not good for athletes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great, noise cancelling works well. If you are trying to exercise in any way shape or form, prepare to have them fall out or constantly feel like they are falling out. Super annoying. Also to have hifi listening you need a subscription to a hifi music app which sucks. The foam does not form to your ear like it should, it just gets sweaty and falls out
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Waste, We're glad that you like the sound quality and noise canceling function. We're also sorry to hear that the headphones fall out. The WF1000XM4 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, change the earbud tips to ones that fit more snugly in your ears to avoid headset from falling out. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. When wearing them, please gently pull on the top of your ear as you twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. This should give you a firmer hold and better noise canceling experience.
You may also want to consider checking WF-SP800N. These headphones are designed for an active lifestyle. For details, please check https://electronics.sony.com/audio/headphones/all-headphones/p/wfsp800n-b
I hope this helps.
Regards,
Erin
- Pros mentioned:Comfort
A+++
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A+++++ stayed in well even while working out, very comfortable.
I would recommend this to a friend - Pros mentioned:Anc
Sony ear buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best ear buds I’ve ever owned , the active noice canceling feature is awesome and when turned off the earbud foam does a great job of canceling out everything. These buds are just as good as my Sony over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bear,We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
My Sony Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s Sony, I have had the previous version. This newer version is slightly better in sound quality, battery life, connectivity, and operation. The previous version had it’s issues. The battery life only lasted for two to three hours, it had three modes of audio ( ambient, noise canceling and none), people complain about my sound quality when i talked to them over a call, and when the old version got old, the little case had issues charging the ear pieces. The new version comes in a smaller case, last for six to eight hours, and no one is complaining during a call.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tony, We are sorry to hear about your experience with the previous version. Make sure to update the firmware of your old headphones and initialize their settings if still unresolved. We are happy that you like your new Sony WF-1000XM4 wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Good Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The sound quality on them are great and they are comfortable in ear! I wish they were a bit smaller for aesthetic reasons but it’s not a deal breaker for me. Noise cancellation is really good, although comparably good to Apple AirPods which usually have a slightly cheaper price point. Overall though, a great product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi studebs502, Amazing! We're pleased to hear that you like the sound quality and noise canceling function of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass
Good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good very well loud and base turn me on to the maximum
I would recommend this to a friend