Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great pair of in ear buds the sound quality is phenomenal and you can adjust it as well the noise cancellation is the best I’ve had from in ear buds EVER. Definitely worth the price
I would recommend this to a friend - Pros mentioned:Sound quality
Execellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love sound quality of the headphones and that they fit in ear with ease. They dont fall out when working out. Only thing i wish it had was multiple phone capabilities where i could have 2 phones hooked up at once to it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MWags, We are glad that you love the quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony XM4 are awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, the best sound and comfort so far. The only issue i had was that the battery has started to not last as long now that i have had them for a longer period of time. Other than that, they are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieB, we're glad you love the sound quality and comfort of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Best noise cancelling buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancellation buds! When it comes to any sound in the background, these are one of the best options especially compared to airpods
I would recommend this to a friend - Pros mentioned:Sound quality
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Great better than the galaxy pros i had and the connection is fast
I would recommend this to a friend - Pros mentioned:Sound quality
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling and sound is great! They are sturdy and remain intact!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sugaaabear,
Amazing! We are so happy to know your satisfaction with the incredible sound quality, exceptional noise canceling feature, and very comfortable fit design of the WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Best Product Currently Available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased both Sony and Bose earbuds. I found them very similar in quality with a slight edge to Bose in noise canceling. However, I went with Sony because of their added ability to customize touch responses, size, fit, and battery life. I've been using them to mow grass, run, and just general use around the house and I'm very happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dbrad5105, You chose the best brand this time. We are glad that you are very happy with your Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great!! Would rate higher if talk quality was same quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TPhi,
Thanks for commenting. We are thrilled to know your satisfaction with the incredible sound quality of the WF-1000XM4. We greatly appreciate your input with the microphone quality of these headphones. Regarding the microphone, if you're having an issue while on call, please ensure that you have the latest software installed. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering. The software version can be updated using the Headphones Connect App. In addition, restarting or Initializing the headphones are also a recommendation.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
And if the issue persists, you may refer to the following article to further isolate the problem:
Noise is heard from the headphones (WF-1000XM4) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265211
I hope this helps.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
If there's something we can do to help with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Great ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are amazing in every aspect except comfort. The sound is amazing and the abilty to configure it is awesome. The tactile touch is a plus cause it doesn't push the ear buds into your ear. Also the speak to chat which will pause the music as soon as you start talking to some. The Google assistant is also amazing because it reads messages and notifications. The battery life is also really good. Touch contronls can be configured but are limited. Compared to the jabra 7 pro they are very limited. My only complaint is the fit. I tried thrid party ear tips, different sizes, but they were very uncomfortable and i just not get past the comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ozzy,
That's awesome! We're thrilled to hear you're enjoying the amazing features, especially when the headset pauses or mutes the music being played automatically when you talk to someone, great battery life, and overall sound quality of the unit. The WF-1000XM4 features an Ergonomic surface design for a stable and comfortable fit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for your purchase and for sharing your feedback! -Jess
- Pros mentioned:Sound quality
decent headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent sound and lots of controls but the app leaves much to be desired for their UX
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tonyStark, Awesome! We're glad you like the sound quality and tons of touch control options of your new Sony WF1000XM4 earbuds. At Sony, we are always looking to improve our product quality and features. We have noted your input about the Headphones Connect app and will be sure to forward this feedback to the appropriate department.
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! -Sam
- Pros mentioned:Sound qualityCons mentioned:Fit
Great ear buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very amazing ear buds and sound amazing. They have some of the best noise cancelation out there since they use the foam ear piecethat helps the seal. The only bad thing I can say about them is that if you have small ears they're not very comfortable then. But for a majority of people they will be super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryce, We're glad that you like the sound quality and noise canceling fucntion of your new headphones. We regret that you find it uncomfortable to use if you have small ears. Our WF100XM4 are supplied with different sizes of earbud tips so that you can achieve the maximum effects of the earbuds. In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wearing the earbuds properly.
Note: Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Quality earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great. The cancellation noise feature worked great for me. When I was using them to speak to someone on the phone, other person didn’t hear has much background noise as other devices that I have tried. My only issue was that they didn’t stay in my ear when I would be moving around. They continuously would fall out my ear. So I returned them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julian, while we are glad that you like the noise canceling feature and the headphones work great, we regret that it has to be returned because it didn't stay in ears. This is definitely not the news we'd like to hear from you. The WF-1000XM4 comes in various sizes of earbuds. To keep the headphones from falling out, please select the earbuds that best fit and wear them correctly for a comfortable listening experience.
You may want to consider checking the WF-SP800N. These come with a soft-cushioned arc supporter and three-dimensional curved design ensure a secure, comfortable fit. So while you move, your headphones don’t.
Regards,
Erin
- Pros mentioned:Battery life, Sound quality
Best Earbuds for Long Lasting Portable Zen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sony has upgraded the experience compared to the WF-1000XM3 buds. The case is much more pocketable, and wirelessly chargeable. The buds themselves fit better since they’re circular shaped and don’t awkwardly jut out of the ears. And battery life is almost twice as long as before at about 8 hours. As for sound, they’re better of course. This time around you get hybrid foam tips for isolation. And with LDAC as an option for higher bit rate, music sounds amazing for true wireless. And noise canceling, improved with firmware updates since launch, means complete peace in my busy office. I mean with these you can truly be low key alone in your own space.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Burnsie, Great upgrade! We are glad that you like the case design, fit, and sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Connection
Absolutely the best but one major flaw
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm writing this as a public service announcement but I had to return my original one for this problem and unfortunately the second one also has it. You already know the sound is great and definitely nothing compares to these. But the one flaw: --- it will randomly connect to the phone while both earphones are in the case. The case isn't opened, the earphones are sitting properly etc...it randomly happens and the earphones are actually connected and play sound while in the case. Like I said I exchanged for a different pair but the problem popped up again. I looked it up online and others have had the same issue. Others have attempted contacting Sony but they have not acknowledged the issue and just send a replacement. If it wasn't for this problem these would be awesome. But unfortunately I cannot bear knowing that they may connect while in my pocket and I won't hear phone ringing etc because I can't hear the earbuds in the case
I would recommend this to a friendBrand response from SonyListens
Posted .Hello meld,
It is unfortunate that the unit had to be returned. If there is something technical we can help you with, kindly email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate the feedback.
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Price
Don’t buy.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get me wrong, the sound quality was good, but that’s it. They are uncomfortable, the controls don’t make much sense, they are extremely overpriced, and they broke rather quickly for the price.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones hands down, the style is fantastic, aound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NonYaBusiness, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
2 years in review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used these a lot in the last 2 years, and they've only gotten better. They added support for multiple devices for one. I've read reports that there were issues with battery life but I never encountered it. The only issues I've had are with the case, when the case gets knocked around it might take the device our of alignment and then it might sync with your device (this also can drain the battery a bit). But most of the time this isn't an issue, and as long as I keep the case at hand, I can quickly correct the issue. I just hope the next set I eventually pick up fixes this one issue. Other than that, they are great.
I would recommend this to a friend- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were comfortable and did its job with my phone but not with my work computer but it’s ok my work computer is the issue not these.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Great sound and noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in the market for high quality sound and high quality noise canceling. These headphones do both of those great! Drawbacks for me are bulky (for my ears). They do not fit well and I constantly have to readjust (even after swapping out different earbud sizes). They have fallen out a few times and got scratches on them from it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jesreg, Thanks for sharing your experience with your Sony wireless in-ear headphones. We regret to hear that you are having issues with them. While using the right size of earbud tips, please adjust the fit of the headset to your ears. We can twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For more details, please visit this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. Despite your concern, we are happy that you still like them. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking to buy a better high and type in ear ear bud. I read some reviews about this model, and I find them to be very good on the noise canceling side and the sound is better than expected.
I would recommend this to a friend