Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Fit
Great sound and noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in the market for high quality sound and high quality noise canceling. These headphones do both of those great! Drawbacks for me are bulky (for my ears). They do not fit well and I constantly have to readjust (even after swapping out different earbud sizes). They have fallen out a few times and got scratches on them from it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jesreg, Thanks for sharing your experience with your Sony wireless in-ear headphones. We regret to hear that you are having issues with them. While using the right size of earbud tips, please adjust the fit of the headset to your ears. We can twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For more details, please visit this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. Despite your concern, we are happy that you still like them. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling and sound is great! They are sturdy and remain intact!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sugaaabear,
Amazing! We are so happy to know your satisfaction with the incredible sound quality, exceptional noise canceling feature, and very comfortable fit design of the WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
decent headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent sound and lots of controls but the app leaves much to be desired for their UX
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tonyStark, Awesome! We're glad you like the sound quality and tons of touch control options of your new Sony WF1000XM4 earbuds. At Sony, we are always looking to improve our product quality and features. We have noted your input about the Headphones Connect app and will be sure to forward this feedback to the appropriate department.
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! -Sam
- Pros mentioned:Sound quality
Sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great!! Would rate higher if talk quality was same quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TPhi,
Thanks for commenting. We are thrilled to know your satisfaction with the incredible sound quality of the WF-1000XM4. We greatly appreciate your input with the microphone quality of these headphones. Regarding the microphone, if you're having an issue while on call, please ensure that you have the latest software installed. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering. The software version can be updated using the Headphones Connect App. In addition, restarting or Initializing the headphones are also a recommendation.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
And if the issue persists, you may refer to the following article to further isolate the problem:
Noise is heard from the headphones (WF-1000XM4) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265211
I hope this helps.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
If there's something we can do to help with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
WH1000XM4’s
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding buds excellent sound quality just seen that so many are having issues with the battery drain issue, hopefully turning off the auto firmware option helps me avoid the problem
I would recommend this to a friend - Pros mentioned:Sound quality
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Great better than the galaxy pros i had and the connection is fast
I would recommend this to a friend - Pros mentioned:Sound quality
Very Very good sound for wireless earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, really good features. The app is a tiny bit finicky but just takes a little bit of learning. The sound quality and connection with the phone so far is fantastic. I like the 360 audio so far. The price was good, and Best Buy gave me a price match when it went even further on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Linus, That's fantastic! We're delighted to hear your purchase went well and you like your new WF-1000XM4. We're also glad that you like the incredible sound quality and 360 Reality Audio feature.These headphones are perfect for enjoying “360 Reality Audio.” The AI algorithm used to personalize the listening experience has been greatly improved to provide more accurate placement of each sound and also offer a better expression of sound field for a truly immersive music experience. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony!-Jess
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great pair of in ear buds the sound quality is phenomenal and you can adjust it as well the noise cancellation is the best I’ve had from in ear buds EVER. Definitely worth the price
I would recommend this to a friend - Pros mentioned:Bass
Good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good very well loud and base turn me on to the maximum
I would recommend this to a friend - Pros mentioned:Sound quality
Great for gym
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds for the gym. Exceptionally good sound quality and amazing noise cancellation. They also stay in during exercise which is key.
I would recommend this to a friend - Pros mentioned:Sound quality
Quality earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have worked wonderfully and provide great sound quality and noise cancelled without hurting my ears. They are quite rugged as well
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Thanks for making a great pair of headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best true wireless headphones I have used and I have used almost every high dollar pair out there (others hurt my ear and could only use for a couple hours at a time) I have had these for about 6 months, I wear them for about 10 hours a day sometimes more! Ears never hurt at the end of the day! They have great sound and the noise canceling is fantastic! I drive a work van and it makes a lot of noise these block most of that out! I would recommend these to anyone that is willing to spend the price tag
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WRXette, We are thrilled to know that your new Sony WF-1000XM4 in-ear wireless headphones are the best you have used. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Enjoy! Vincent
- Pros mentioned:Bass, Sound quality
These headphones sound amazing!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, and very clear in sound. And the bass is very nice and booming. It fits snug in my ear and it feels very light in weight while in my ear. Aand the noise cancellation is very good and helps block out a lot of the surrounding noise. I was verry surprised the first time I was listening to some music with the transparency feature turned on, with some noise in the background, and then turning on the noise cancelling feature. Everything but my music all of a sudden went quiet. It was great. And my ears feel just fine even after having the headphones in my ear for some time. I am very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DRE007! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Solid buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, the noise canceling works great I use these to mow yards and I can’t hear my mower at all with them on
I would recommend this to a friend - Pros mentioned:Sound quality
The Most Disappointing Sony product in 20 years
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own several pairs of ear buds from all over the price spectrum, and these are the most disappointing ear buds i have own in the last 15 years. Sound quality is the only good part.... when it works. For the $300 price tag the issues present with these ear buds shouldnt not even be a thought. After owning these for 3 months and using them everyday for 5-6 hours, i have had maybe 2 days where i didnt have issues. The right ear bud randomly disappears thru out the day everyday for no reason. Middle of a song gone, talking on the phone gone, just the right ear bud in or both doesnt matter. The adaptive noise canceling feature is atrocious, even after disabling the feature, it still does whatever it want whenever it wants and it cant tell the difference between the wind or myself talking. There is so much useless tech built into these ear buds the whole experiance sufferes. Dont waste your money...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CameronK, while we're glad that you like the sound quality, we regret that you're having an issue where the right earbuds randomly disconnect. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
We have recommendation on how to troubleshoot if there is no sound, or sound is only heard from one side of the headphones. Please check the article below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00204551
In addition, please ensure the software installed is updated. You can verify the software by launching the headphones Connect apps. You may also reset or initialize the headphones.
Perform the reset on one earbud at a time. The device registration (pairing) information and other settings are retained during a reset.
Place an earbud into the charging case and then close the lid.
Use the supplied USB Type-C™ cable and a commercially available USB AC adapter to connect the charging case to a power outlet.
Open and close the lid of the charging case more than 5 times within 20 seconds until the red indicator light starts to flash.
Wait for the green indicator light flashes four times. Initialization is complete.
Remove the earbud from the charging case. Place the other earbud into the charging case, and then start the operation again from Step 1.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones hands down, the style is fantastic, aound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NonYaBusiness, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Mixed Bag
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good while they work. Great sound quality, ambient sound controls, and noise canceling. Bluetooth connection between earphones easily interrupted, resulting in choppy audio on occasion (seems to be unfixable) A product that would deserve 5 stars without the minor flaws and high price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kennydashark,
Thank you for the review and we're sorry to hear the Bluetooth issue with your headphones. To isolate the issue, please reset the headphones to factory default setting and try again. Here's the link on how to.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
You may also update the software of your headphones via Sony headphones connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Anc, Sound quality
Stop searching for other earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been searching for the best earbuds on the market and after numerous purchases and returns, the Sony WF1000XM4 are the best. I’ve compared this to the Apple AirPods Pro, Jabra Elite 85T, Beats Studio Buds, and the Sennheiser Momentum. The Sony’s active noise cancellation is second to none. The sound quality is top notch only the Sennheiser compares. Sony’s app allows you to fully customize these. I suppose the only thing I am not a fan of is the adaptive control. I like having control of the ear buds and will turn ANC on/off when I want, not when I sit or walk etc. However it is a great feature to have. Finally found the perfect earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryames, We are glad to hear that you now have the best in-ear headphones for you. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been fantastic so far. The quality of the sound is great. I use them every day for all the activities. They also have noise canceling and ambient sound. Great for traveling and airplanes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudioR, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass
Awesome
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive used boss and samsung earbuds and these are by far better imo(Boss does not work independently from eachother, but has better bass imo). The Sonys fit befter for me and work independently from eachother.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DamienR, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin