Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking to buy a better high and type in ear ear bud. I read some reviews about this model, and I find them to be very good on the noise canceling side and the sound is better than expected.
I would recommend this to a friend - Pros mentioned:Sound quality
Stop charging
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return these they stopped keeping a charge and would stop working after an hour of use. The headphones would tell me they were 100 percent charged and die in the middle of a 3 mile walk. Otherwise these were great quality on anc. However ever time would tell me that on the phone I sounded like I was in a tunnel
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AbogadaM, While we're glad you like the amazing noise cancellation, we regret to hear about the battery and charging issue that you've experienced and it had to be returned. This is definitely not the news we want to hear. For battery and charging issues, we recommend performing the troubleshooting steps on the link below to resolve these concerns.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
For call quality issues, we highly suggest performing the steps on this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
- Pros mentioned:Sound quality
Best noise cancelling buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancellation buds! When it comes to any sound in the background, these are one of the best options especially compared to airpods
I would recommend this to a friend - Pros mentioned:Battery life, Sound qualityCons mentioned:Volume
Solid headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume isn't the best of headphones I've used, but they cancel all noise completely. Battery life is crazy good. Case is small but sturdy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great We're glad that you like the noise canceling function, sturdy case, and battery life. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Excellent but not super comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Typical Sony quality sound and excellent noise canceling. The problem I have with these earbuds is the fit. No matter how many times I try I can't get them to sit comfortably in my ears using different tips and positioning. That's the only reason it's not five stars. The charging case with the magnetic seal is really excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reef,
Thanks for sharing your thoughts and experience so far with your new WF-1000XM4 headphones. While we are glad you like the excellent noise canceling and sound quality, we regret your experience with our product and we apologize if the unit did not fit you well. We appreciate your effort on trying all the earbud tips that came with the unit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective, it is advisable to follow this Help Guide link for wearing the earbuds properly:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
The WF-1000XM4 features an Ergonomic surface design for a stable and comfortable fit. The newly developed “Noise Isolation Earbud Tips” are made using a unique polyurethane foam material. Soft and elastic, it maximizes the surface contact area between the earbud tip and the ear canal, eliminating gaps between them to reduce noise with more secure fit.
Thanks for sharing your feedback.
-Jess
- Pros mentioned:Sound quality
Sony buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these. They are loud and cancel out the sound in background well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ericf, we're glad you like our product! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I these earbuds are really good, I would recommend if you are looking for noise cancelling, rich sound earbuds that you can wear wailing running that will not fall out of your ear these are the ones for you.
I would recommend this to a friendBrand response from SonyListens
Posted .HI RobinJ, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
2 years in review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used these a lot in the last 2 years, and they've only gotten better. They added support for multiple devices for one. I've read reports that there were issues with battery life but I never encountered it. The only issues I've had are with the case, when the case gets knocked around it might take the device our of alignment and then it might sync with your device (this also can drain the battery a bit). But most of the time this isn't an issue, and as long as I keep the case at hand, I can quickly correct the issue. I just hope the next set I eventually pick up fixes this one issue. Other than that, they are great.
I would recommend this to a friend- Pros mentioned:Sound quality
Far better than the bad name brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a classical pianist and audiophile. Us classical people are often referred to as the most difficult to please sound snobs-recreating actual music/instruments is NOT what most modern products are designed for. My sound people didnt have any reccomendations for in-ear, wireless buds (which I wanted for convenience for running, and work as a machinist). Impressed with the little $80 bluetooth bose speaker I gave away as a gift recently, I decided to take a leap of faith and try the flagship bose buds out, thinking that this is where bose has invested the most in R&D, and maybe they've improved here... They were enormous, sounded absolutely atrocious (like I prefer to just not listen to anything than listen to anything with the bose. They hurt my ears and sounded like nails on a chalkboard), and the garbage quality, enormous and gaudy case broke the first day I had them. I asked around in some Facebook boards and was advised to try these. Night and day difference. They definitely arent perfect, but for the price, I think I made the right choice. The build quality is immediately obviously way, wayyy better. The case is sleek, robust and minimalist, and the buds are much smaller and less 'notice me! notice me!' The sound is so much better than the bose its not even funny-the bar was impossible to set any lower. Still not perfect, but theyre bluetooth buds. Noise canceling is amazingly effective, and the app is very intuitive. As an android user, I'm continuously impressed with how well the Google assistant works with these guys-I can be on my phone all day, texting and such, without ever pulling out my phone. Few cons: the active location noise canceling is a good idea, but not quite dialed in right. I realized how cool it would be if they would cancel on the shop floor, and not cancel in the bosses office. In practice, this didnt work well and I just wound up turning the feature off. It was basically cancelling and uncancelling constantly for no reason any time I moved (on my feet all day). Also, the speech detection is really cool (theyll mute while you're talking) except I found they would mute every time I yawn, sneeze, talk to myself or lip sync. I do all of these things way more often than I realized so I also turned that off. The battery life is not that great... I clock in at 7, and by lunch at noon theyre around 20%. After being in the case until 12:30 though, they're back to 90%. I havent had to go without music yet as a result of dead batteries. They recharge quickly and the case has a much higher capacity. All in all, they arent perfect... but, I think its safe to say these are the best bluetooth earbuds currently available.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi reece,
Fabulous! You've made a great choice! We are extremely pleased that you are satisfied with the sturdy build & stylish design, exceptional sound quality, outstanding noise canceling feature, intuitive & user-friendly companion app (Headphones Connect app), quick charging feature, Google Assistant function, and superb performance of our WF-1000XM4 compared to another brand.
We truly appreciate your input with the Ambient Sound Mode, battery life, and Speak-to-Chat features of these headphones.
For the ambient sound mode, you may find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00229328
For the Speak-to-Chat, this feature activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428692.html
And for the battery life, the usage hours may be different depending on the settings of various functions and conditions of use. You may check out the link below for the available operating time of these headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html?search=ambient%20sound%20mode
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
In the future you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for the detailed review and for choosing Sony!
- Romeo
- Pros mentioned:Sound qualityCons mentioned:Price
Don’t buy.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get me wrong, the sound quality was good, but that’s it. They are uncomfortable, the controls don’t make much sense, they are extremely overpriced, and they broke rather quickly for the price.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Do we really need to rate these???? Yes we do.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, another Bluetooth earbuds to review......well these are Worth It! These have great sound. Highs and lows are so well reproduced. The noise-cancelling really does work. Some say there are a few out there better then these but to me these are so crazy good. Battery life is what they say it is. These might be high in price but they are working it. So if you want some with some great bells and whistles then get these. The app used for these might seem overwhelming at first on your cell but little by little you get the hang of it. SO GLAD I GOT THESE EVEN AT THE SLIGHT PREMIUM PRICE!!! Definitely 2 thumbs up and fine holiday fun!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustMe, Thank you for the awesome review! We're thrilled to hear you're enjoying the exceptional sound quality, industry-leading noise cancelation, long-lasting battery life, companion app, and overall features of these new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds that come in a nice compact charging case. Great sound!
I would recommend this to a friend - Pros mentioned:Sound quality
Best in-ear hedphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. True noise canceling. Much better than my apple airpods. I wear these at the gym. They sit snug in my ear and don't fall out. Best in ear headphones I have owned, These are legit!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RossT, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
An Incredible Piece of Wireless Earphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is great. The foam ear buds are easily get dirty and damage. A little bit pricey but the unit itself is high quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Namaste, we're glad you like the sound quality of our newest industry-leading noise canceling earbuds. Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase the EP-NI1000 S/EP-NI1000 M/EP-NI1000 L (2 each), sold separately. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony! ~Earl
- Cons mentioned:Fit
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as my first earbuds. Only thing I am disappointed in is they won’t seal in my ear. Have tried all the sizes and just won’t work. Also never use shipping from Best Buy. Shipped my product and when it never arrived they said I signed for it but can’t produce my signature. So I’m out my $
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jimp, We are sorry to hear about this. Sony values the opinions of customers and is always striving to provide the best experience possible. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Anc, Sound quality
They stayed in well at the golf range.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've waited a long time before buying wireless earbuds. As you've probably seen, ANC is terrific, sound is terrific for wireless buds (still prefer my Sennheiser HD650s) with a little EQ adjustment, and phone calls are good. The form factor is nice as I skipped of the XM3 cause I didn't enjoy how they looked. The foam tips aren't as good as the comply foam, but they work very well. Most importantly, I brought them to the driving range and was swinging out of my shoes, not once did I feel them becoming loose. Would highly recommend, even though the price is obviously on the higher side. You do get what you paid for, but of course that's subjective.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DailyListener,
Thank you so much for such a great review! We're glad to hear that you are enjoying your new headphones. Nice to hear that it suits your needs and expectations. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We appreciate your feedback with regards the XM3 as we continuously seeking ways to improve our product and services. Thank your for choosing SONY! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Best earphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones! The sound, noise cancellation, comfort, and app are amazing! The best part is the battery life, the ones I got last 7 hrs, almost a shift! SONY FOR THE WIN!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techinlove9 Amazing! Good to know that you are loving your new headphones. We also appreciate that you like the sound quality, comfort, using the app, and the battery life. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Waiting to see how the WF1000XM5's could improve!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are and always will be my daily drivers. I have misophonia- (a sensitivity to sounds) and with the ease of controlling what noise comes in and what is left out is amazing. I can keep them in without struggling to hear around me in a natural way, while also listening to music at a low volume in my free time. The noise canceling is some of the best you can get and probably better than the headphones since its right in your ears. You barely feel the pressure of that vacuum effect aswell, making these the most comfortable earbuds i've worn out and even slept with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi comcast, We're very grateful for this positive feedback! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Sony1000mx4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones. They actually fit very nice and dont fall out my ear like others. Sound is really clear and the noise cancelation is one of the best in the market. Highly recommend these earpods!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SeanH, Thank you for the 5-star rating! We're thrilled to hear you like the excellent fit, sound clarity, and top-notch noise cancellation of your Sony WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were comfortable and did its job with my phone but not with my work computer but it’s ok my work computer is the issue not these.
I would recommend this to a friend