Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Waiting to see how the WF1000XM5's could improve!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are and always will be my daily drivers. I have misophonia- (a sensitivity to sounds) and with the ease of controlling what noise comes in and what is left out is amazing. I can keep them in without struggling to hear around me in a natural way, while also listening to music at a low volume in my free time. The noise canceling is some of the best you can get and probably better than the headphones since its right in your ears. You barely feel the pressure of that vacuum effect aswell, making these the most comfortable earbuds i've worn out and even slept with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi comcast, We're very grateful for this positive feedback! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony! Jay
- Pros mentioned:Sound qualityCons mentioned:Fit
Amazing sound, bad battery. Keeps falling out.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and noise cancelling works for mowing but im constantly having to push them back in my ears because they are top heavy. Also battery worked great at first but after 6 months a full battery lasts less than 2 hours.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi harmoncj, Thanks for sharing your experience with us. While we're glad that you like the sound quality of the headphones, we're sorry to hear that they don't fit too well. To obtain optimum fit and comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
As for the battery life, you may find the link below helpful as well : https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
Lastly, recommend updating the firmware of the headphones to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
Hope this helps and thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Do we really need to rate these???? Yes we do.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, another Bluetooth earbuds to review......well these are Worth It! These have great sound. Highs and lows are so well reproduced. The noise-cancelling really does work. Some say there are a few out there better then these but to me these are so crazy good. Battery life is what they say it is. These might be high in price but they are working it. So if you want some with some great bells and whistles then get these. The app used for these might seem overwhelming at first on your cell but little by little you get the hang of it. SO GLAD I GOT THESE EVEN AT THE SLIGHT PREMIUM PRICE!!! Definitely 2 thumbs up and fine holiday fun!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustMe, Thank you for the awesome review! We're thrilled to hear you're enjoying the exceptional sound quality, industry-leading noise cancelation, long-lasting battery life, companion app, and overall features of these new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
An Incredible Piece of Wireless Earphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is great. The foam ear buds are easily get dirty and damage. A little bit pricey but the unit itself is high quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Namaste, we're glad you like the sound quality of our newest industry-leading noise canceling earbuds. Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase the EP-NI1000 S/EP-NI1000 M/EP-NI1000 L (2 each), sold separately. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Best earphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones! The sound, noise cancellation, comfort, and app are amazing! The best part is the battery life, the ones I got last 7 hrs, almost a shift! SONY FOR THE WIN!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techinlove9 Amazing! Good to know that you are loving your new headphones. We also appreciate that you like the sound quality, comfort, using the app, and the battery life. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Anc, Sound quality
They stayed in well at the golf range.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've waited a long time before buying wireless earbuds. As you've probably seen, ANC is terrific, sound is terrific for wireless buds (still prefer my Sennheiser HD650s) with a little EQ adjustment, and phone calls are good. The form factor is nice as I skipped of the XM3 cause I didn't enjoy how they looked. The foam tips aren't as good as the comply foam, but they work very well. Most importantly, I brought them to the driving range and was swinging out of my shoes, not once did I feel them becoming loose. Would highly recommend, even though the price is obviously on the higher side. You do get what you paid for, but of course that's subjective.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DailyListener,
Thank you so much for such a great review! We're glad to hear that you are enjoying your new headphones. Nice to hear that it suits your needs and expectations. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We appreciate your feedback with regards the XM3 as we continuously seeking ways to improve our product and services. Thank your for choosing SONY! - Kris
- Pros mentioned:Sound qualityCons mentioned:Fit
Best in the bizz!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancellation!! I really like having control on how to modify the EQ. I use the 'speak-to-chat' option... really comes in handy when at the office. It does take a few tries to get used to it. Major upgrade from the WF-1000X3 that I still have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luizz, Great! We're glad that you are enjoying the noise canceling function, features, and EQ settings. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Connects to only one device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome! I wound up returning them because they only connect to one device, so it didn't work for switching between my phone and tablet like I planned. They're a little bit big too, so they feel like they may fall out. But the sound quality is amazing and I think you get used to the feel of them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steph,
We're glad that you like the sound quality of the headphones. It's unfortunate that the unit was returned. For optimum fit and comfort, it is recommended to wear the headphones properly. Regarding the multipoint function, this function is currently available on the Sony WH1000XM4.
The WF1000XM4 headphones are still amazing. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
- Pros mentioned:Sound quality
Amazing Headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ambient sound allows you to hear everything around you while you are enjoying your favorite music or podcast. The noise canceling is superb. I can’t answer a call without them!
I would recommend this to a friend - Pros mentioned:Bass
Really great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really fantastic earbuds. The one thing about Sony’s headphones is that you always get punchy bass, always. If you are looking for great bass and great sound these are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonS, we're glad you like the sound quality of our product. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
Love these headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love these headphones. Coming from the original samsung buds these are very similar as far as fit and size to me. Sound and everything is obviously much better as well as a more premium feel. Battery is amazing. I wear my headphones about 6 hours a day and my others wouldnt last all day but theses do with anc on. Little pricey but i would definitely recommend theses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curtis, We're glad that you are enjoying the sound quality, battery, and fit of our newest Industry-leading noise cancellation headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double-tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great sound and quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound with noise canceling is perfect. They give you multiple ear buds for different types of ear sizes. I've tried samsung and it didn't last. I would recommend these sony headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello QuangN, We are happy that you now have a perfect noise canceling in-ear headphones. You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Best earbuds i found so far!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent, connectivity is great and easy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Darla, We are thrilled to hear that your Sony wireless in-ear headphones are the best earbuds for you. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are spendy i will start off with that. But the sound and the actuve canceling is awesome. Definitely worth the money.
I would recommend this to a friend - Pros mentioned:Sound quality
The best ear buds for work.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these ear phones for work. I am a electrician I’m always in the attic and basement working. These ear phone don’t fall out of my ear when I’m moving around. Great quality and sound. 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alberto, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Solid Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone from AirPods, project rock, JBLs & now Sony. These by far as worth the $$$$. Even better when you get $100 off. I have road tripped, flown & walked on the treadmill. They noise canceling is on point!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaV, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Best wireless earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a few wireless earbuds but these are by far the best. Excellent noise cancelling, I cannot hear coworkers talking around me when I am using these in my office. The battery life is great, I have not run into issues with it being out of charge like some of the competitor products. The case charges by USB-C and wirelessly. It also comes with an app that helps you customize the audio settings, which I highly recommend anybody getting these earbuds to do. I have recommended these to a bunch of my friends and family. Money well spent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatloverY, we're glad that you are enjoying the noise canceling function and features of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Not as suitable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little awkard at the begginign until you adapt to them but a really nice sound
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, BGValentin.
We are thrilled to know your satisfaction with the exceptional sound quality of our WF-1000XM4. We appreciate input when wearing these headphones. For optimum comfort, fit, and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Very noice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them there almost as good as headsets when it comes to base the sound quality is crispy gust like my nuggets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noice, That's great! We're thrilled you love the deep bass and crisp audio quality of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and great sound canceling. Comfortable to leave in for a work out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamieT, We are glad that you like the sound quality and noise canceling feature of your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent