Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing Headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ambient sound allows you to hear everything around you while you are enjoying your favorite music or podcast. The noise canceling is superb. I can’t answer a call without them!
I would recommend this to a friend - Pros mentioned:Sound quality
Best earbuds i found so far!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent, connectivity is great and easy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Darla, We are thrilled to hear that your Sony wireless in-ear headphones are the best earbuds for you. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are top quality headphones. I bought my spouse some & he likes them. Overall I like the headphones because they're good & have both good sound for calls + music. It's hard to find headphones that are good for both calls & music/sound. As suppose to having to buy 1 pair of headphones for music & another pair of headphones for phone calls. The only problem that I had with the headphones is that they're big for a woman's ear canal & a little bulky. I like something small, light and fitting for my ear canal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GgLuv, Great! We're glad that you like the overall performance of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Nice design but not comfortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these because I heard how great they are. I was looking for in ear headphones that I could use for working out. As other reviewers have stated they are not comfortable. Just depends on how your ears are designed. Sound: The sound was good quality on par with the airport pro. Make sure you get the Sony App. Design: originally purchased the silver ones. They do look nice plus I did like how small the case was. Comfort: not comfortable at all. Tried the different eartips which you only get a small, medium and large. Tried doing the test to see how the sound test would go. Could not get it to say they were a good fit. After an hour wearing them my ears did start to hurt. I don't get that with the airpods.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigMondo, Thank you for the feedback. We really appreciate the time you took to share so many details about your experience with the headphones. Please be assured we take this feedback very seriously and continuously strive to improve our products. Thank you for choosing Sony! Regards, David
- Pros mentioned:Sound quality
Happy Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is excellent for the price point. I have larger ears and they fit very well. No issues dropping out of my ears. Sound quality is excellent. Sony built an exceptional product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaT, We're glad that these fit perfectly. We also appreciate that you like the sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good product, good sound quality, I recommend it
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Amazing if they fit. Hurts if they don’t.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling: amazing Sound quality: great Comfort: inside of buds rests on ear, hurts to use for more than 2 hrs. Buds sag down a bit and press on hard part of ear. Battery life: Have been able to get 3 hrs with buds down to 80% left, so probably could get 8 hrs. App: Easy to use and granular control
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SimpleMan
We appreciate the positive feedback regarding the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Sony WF-1000XM4 best earbud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sony WF-1000XM4 is excellent, the pairing process itself is so easy, the sound is fantastic & it's packed w/ a lot of tech & features. The noise cancelation is the best on the market. This is an earbud for meloman & thec savy, for the 1st time i find a earbud that really stays in my ears. The case is slick, & the charge last for quite some times. I love ❤️ this earbud, if you're in the market for a earbud i would recommend this one. I would also suggest buying them when they're on sale because @ $237 it isn't cheap.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melomane, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony has a great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging is easy. Sound quality is excellent, the speaking cut out feature is great. So far, an excellent buy. Sony has done a marvelous job with the ear buds. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonysupporter, we're glad you like the sound quality of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Volume
MyfirstSonys
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great. I had problems with playing one headset at a time. It would not let me play one, while the other was in the charger. I finally had to reset them and it started to work. Still trying to figure out the ear pieces, and which one will work best for me. Wish they had a little more volume.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MyfirstSonys, We're glad that you like the sound quality. Please check the Help Guide for troubleshooting steps to follow if the sound level is low.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
We also recommend updating the software and ensure you have downloaded the Sony Headphones Connect app. It has an Equalizer/CLEAR BASS setting which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html?search=bass
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Good sound, poor fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure these would sound great if I held them in my ears constantly, but they would fall out every time I would smile when on the phone. If you were sitting in a chair motionless, it would probably be great, but I can’t imagine them staying in your ear if you’re doing anything other than that.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ludaweedseed, We're sorry to hear that these fall out. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life
I love this headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a couple of days of use I can say that the headphibe has helped me a lot in my daily routine and in the gym, the battery lasts long enough.. I can used whit Alexa too I love that
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lordsamsung, Congratulations on your new Sony WF1000XM4! We're so happy to hear you're enjoying the long battery life and voice assistant feature of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Cons mentioned:Fit
Just “OK”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not stay charged as long as I was hoping, not user friendly with iPhone, and too large for my ears!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi burnsy, thank you for choosing and purchasing our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the operating time of your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=battery
For using the unit with iPhones, you can find this link helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000238965.html?search=iphone
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY.. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Should be a better fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but doesn’t fit well, starts hurting ears within 20-30 minutes
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lucky,
Thanks for sharing your experience so far with your new WF-1000XM4. While we're glad to hear you like the sound quality, we regret to know that you're having constant pressure on your ears after a few minutes of use. We value your input and appreciate the feedback.
The WF-1000XM4 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. We also recommend twisting the headset unit to fit it snugly into the ear canal and adjust the positioning of the headset unit until it fits comfortably: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Regards
Jess
- Pros mentioned:Battery life
Definitely recommend.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BEST. I have tried several types of headphones but none compare to this. The quality and durability is great. The battery life is another plus.
I would recommend this to a friend - Pros mentioned:Sound quality
Loved it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it !! No regrests great sound ! Nice choice. I get app updates .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackie, we're glad you love the sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Excellent True Wireless earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent True Wireless earbuds. The sound quality is amazing, the ANC is top notch and the App has every feature you could want. The only downside is the size of the buds but that will vary by person.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CAPA, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
WF1000XM4 ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF1000XM4 ear buds have great quality of sound but lacks the polished operations of an Apple Ear bud (any generation) Functionality of answering your phone, advancing music is quit cumbersome. It would help if you could find some instructions of usability.
No, I would not recommend this to a friend - Pros mentioned:Battery life
Noise cancellation!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy these. I’m not a fan of over the head phone cause my hair gets messed up. I’ve worn these in several plane rides with no issues. I use them for college as well!
I would recommend this to a friend - Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are spendy i will start off with that. But the sound and the actuve canceling is awesome. Definitely worth the money.
I would recommend this to a friend