Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Fit
No regrets, just great sound!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome and easy to use. I’m a Truck driver I love the noise cancellation when in the warehouse yard and the ambient mode to hear the surrounding sounds while in traffic or at points of delivery dealing with customers. Had the Raycon work buds and these are similar but have a better hold in my ears lost one of the buds while unloading which I why I gave these a shot. Not overpowering loud but more than enough to zone out to my music or clearly listen to my QCode immersive story’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KingJesusSaves, Great! We're pleased to hear that you are enjoying the sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Lots of bass!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancellation. I was really surprised by the sound quality. Have to install an app to get the most of the headset, that wasn’t a plus. No tracking capabilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrtrx450, We are glad that you like the sound quality and noise canceling feature of your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Great sound, but fall out of my ears
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was good, but they would not stay in my ears when I was working out, so I returned them for a pair that wrapped around my ears. Perhaps my ears are too small for earbuds because my Samsung did the same. The only ones that seem to work well are the wraparound.
I would recommend this to a friend- Pros mentioned:Sound quality
Excellent sound, bulky in ear.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own/have owned AirPods, airpod pro, beats fit pro, cheaper j labs wireless ones. I would probably put this top of sound and definitely number 1 in noise cancellation. It is pricier than most. AirPod pro honesty fills everything but battery life. I found the beats fit pro the best ergonomics and on par sound wise with airpod pro but the quality is poor and the winglets do not last. You won’t get quality issues with airpod or the Sony. I routinely use more than 1 set in any given day. If not for poor battery life of airpod pro, I wouldn’t need a second pair. This is bulky but has unmatched sound. You basically weigh your trade offs and decide what is right for you. The ergonomics of Apple can’t be beat. They fit the best and you can definitely wear the longest if the battery lasted longer. But the Sony truly does have a step above sound. Maybe I just need to wear it more and longer to not get stuck on the bulkiness.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spiderz113,
Thank you for your time to write this review. We're glad to know you like the amazing sound and noise canceling features of the WF1000XM4 when comparing to other brands in the market. However, we're sorry to hear we were not able to meet your full expectations with the design of the earbuds. You may find this link helpful on how to wear the earbuds properly to obtain proper sound quality, better noise canceling effects and call sound quality: performances.https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. We appreciate your feedback and thank you for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Great for noise cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky for anyone with fibromyalgia. Excellent noise cancelling. Takes getting used to, especially for sleeping
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JOzzy, thanks for your feedback. We're glad that you like the noise canceling feature of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Best ANC Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best ANC buds on the market. Sony fixed the design from the previous model. They're comfortable and the sound quality is excellent. Great buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Illpoetic, Thank you so much for purchasing our WF-1000XM4. We are glad to hear you are enjoying the excellent sound quality and comfortability of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for giving the product a perfect rating! -Jess
- Pros mentioned:Battery life, Sound quality
Best I’ve had so far
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound so good it’s almost ridiculous. Use a single bud at work with a custom fitted earplug in the other ear. When ANC is active, earbuds are actually quieter than my professional earplugs. Very good call quality in noisy environments. Decent range-to-phone on the connectivity; I can wander off quite a ways from source, enter rooms, go around corners, etc and still stay connected, even with one earbud. Work 12 hour shifts, rarely have to charge during that time, especially if I am just using the ANC. Great upgrade from the XM3s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AverageEndUser, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Noise canceling is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelation is awesome on both the earbuds and mic. Best experience is to use with the mobile app but can be used without. Sound quality is very good for earbuds when listening to music
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic! Thanks for commenting, Bode! We are so happy to know your satisfaction with the incredible sound & microphone quality, industry-leading noise canceling, and customizable settings through the Sony headphones Connect app of the WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for sharing your awesome experience with the WF-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
ear phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is better than bose and the noise cancelling is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hello camt, We are thrilled to know that you like the sound quality and noise canceling feature of your Sony wireless noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Read before buying.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is a high quality pair, they have a few short comings, one is the comparison to the samsung buds pro 2, sound quality is so comparable that you won't notice a difference, yet the samsung buds pro 2 are less expensive and the touch controls work identically on both buds, where the Sony pair has restricted options that make the right the dominate ear bud. The other undesirable aspect of the Sony set, is that they do not fit my ear well due to how large they are. I had to return them within 30 days after the right ear bud agitated my ear to the point it caused a sore.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chad,
We regret to hear that you were not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the headphones. You can also use the Sony Headphones Connect app to tailor-fit the sound quality to your needs.
For optimum fit and comfort, it is recommended to wear the headphones properly. Help guides and manuals are available on our support website.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Cons mentioned:Fit
Apple Air Pods are MUCH better
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comparing these to the Apple Air Pods, Sony has a ways to go to get anywhere close to the sound and quality of the Air Pods. The main issue I have is the fit. Even with the different size ear pieces that come with this product, the fit is still not great. It’s the design.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jspt46,
Thank you for taking the time to share your thoughts on the Sony WF-1000XM4 Headphones. We're sorry to hear that you don't find the sound quality to be up to par with the AirPods and that the fit isn't great for you. This is certainly not the news that we would like to hear. Please allow us to help you and turn this into a better experience. We designed the WF-1000XM4 to provide incredible audio performance and take noise cancelation to the next level. However, if the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, you may not obtain proper sound qualities, noise canceling effects, or call performances. To ensure you are wearing the headphones properly, please follow the steps provided on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
I hope this helps.
Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great pair of headphone.
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great fit and great sound. They don’t have the same noise canceling as the over the ear counterparts but they do a great job of drowning out NYC noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorG, We're glad that you like the sound, noise canceling, and fit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Nice Sound, Bad Fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound but felt like they were going to fall out of my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dblock,
Thank you for the review. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=earbud
Hope this helps!
David
Great Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair after i washed my first set. The noise canceling is especially good. The only knock is that my ear channels are on the smaller side meaning that if i don’t make special effort to put thwm in securly they can wiggle out. That aside they are great earbuds which is why i bought them a second time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OldYeller213, we're glad that you like the sound and noise canceling function. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first pair of wireless earbuds. Very impressive quality. It was a surprise to hear voice prompts telling me the status of the buds.
I would recommend this to a friend - Pros mentioned:Sound quality
Great ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item. Got these for my son to replace his worn out air pods. He’s had no complaints. Wish there was an option to track their location as he’s already list them twice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mirrmar We're glad that your son is enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound. They are a bit heavy so can fall out at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello pinkbeat, We are glad that you love the sound quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Please make sure to use the right size of earbud tips according to the size of your ears and wear your headphones correctly so that they will not fall out easily. For more details, check out the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony vs Bose
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent. I prefer the Bose over these, but they get the job done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiska, Good to hear that the WF1000XM4 does a decent job. We take into consideration all feedback as it helps us improves our products. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good for music or videos
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and the mic quality is not good. Ive been told it sounds like im talking in a cone. I gave three stars for sound quality on music. Awesome experience with listening to music with these, playing with the EQ settings is also recommended.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
They just wouldn't fit my ears
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to get these headphones. I own the Sony WH-1000XM4's so naturally these caught my attention. I was lucky enough to be able to grab a pair in a few days rushed home unboxed them put them in my ears. I followed all of the instructions and they didn't fit. I have super small ears and I just felt like they were going to fall out of my ears. I twisted, I turned and I performed pretty much every other action I could to get these wireless earbuds to fit perfectly in my ears and I could not do it. The sound is unmatched, the noise canceling feature awesome, transparency mode top notch. But I had to return them because of the fit. I am bummed out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Suncity915, We're glad you like the sound quality and noise canceling feature of our newest industry-leading noise canceling earbuds. We're sorry to hear that you had returned your SONY unit. It is recommended that if you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. It is advisable to follow this link for wearing the earbuds properly:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
We have our support team that always happy to assist. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you reconsider SONY again. ~Earl