Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Sounds good but battery issue
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds good. The right earbud's battery went bad pretty quickly that is why I decided to get a different earbuds. The noise cancelling is okay, the tips just doesn't fit properly on my ears and I cant get to stay on my ears while working out.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound. They are a bit heavy so can fall out at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello pinkbeat, We are glad that you love the sound quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Please make sure to use the right size of earbud tips according to the size of your ears and wear your headphones correctly so that they will not fall out easily. For more details, check out the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Mehhhh
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about a year and a half, battery life of one earbud doesn’t hold a charge. Other side drains quickly too. Sony & bestbuy can’t fix issue. Brand knew these were great, best sound quality!
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great for noise cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky for anyone with fibromyalgia. Excellent noise cancelling. Takes getting used to, especially for sleeping
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JOzzy, thanks for your feedback. We're glad that you like the noise canceling feature of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Pricey but worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. They connect easily and are a great backup when my AirPods are dead
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Best ANC Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best ANC buds on the market. Sony fixed the design from the previous model. They're comfortable and the sound quality is excellent. Great buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Illpoetic, Thank you so much for purchasing our WF-1000XM4. We are glad to hear you are enjoying the excellent sound quality and comfortability of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nose cancelation is amazing, music quality is great. Couldn't expect anything more out of these.
I would recommend this to a friend - Pros mentioned:Sound quality
Love/Hate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these, the sound qlty is great and the noise cancelation is fantastic when at the gym. However the case for the earbuds I keep having issues with where at some point it'll stop being able to charge so it becomes useless when im unable to charge my earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamesm, While we're glad that you like the audio quality and noise canceling function, we regret to hear that you're having an issue with the charging case. To further assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Premium sound quality and noise cancellation!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly rated wireless earbuds work as described. The sound is excellent, the noise cancellation is awesome, and the overall design is perfect. I dropped the rating by one star because of the shorter battery life compared to my "beats" headphones these replaced... but still reasonable overall.
I would recommend this to a friend- Pros mentioned:Sound quality
Sony vs Bose
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent. I prefer the Bose over these, but they get the job done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiska, Good to hear that the WF1000XM4 does a decent job. We take into consideration all feedback as it helps us improves our products. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are very nice if they are comfortable for you. I found a different product to be more comfortable for my use case and my ear, but these do sound good for general music listening
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cmg0123, We are glad that you like the sound quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. To have a more comfortable listening experience, please make sure to use the right size of earbud tips according to the size of your ears and wear them correctly. For more details, check out the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Thank you for choosing Sony!
Vincent
- Pros mentioned:Bass
Best of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of earbuds I have ever owned and I’ve owned A LOT! Like too many. Download the app and increase that bass. These earbuds have the best bass out of anything I’ve tried
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Themanwhospeakstruth, Thanks for sharing your awesome experience. We are happy that your Sony WF-1000XM4 are the best earbuds you have ever owned. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Nothing better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These worked amazing. The sound quality was perfect. Sounded like I was live! The noise cancellation worked as advertised and cut it all out. Recommend 10/10
I would recommend this to a friend - Pros mentioned:Anc, Sound qualityCons mentioned:Ear tips
Sound amazing but defective.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are easily the best sounding earbuds I’ve ever used and the ANC is amazing. Loved them for the 2 bike rides I used them on. My issue was one bud died way way faster than the other right out of the box. One bud would be at 70% and the other would be dead. Also the ear tips while comfy for me tore within one use. I was still within the return period so I returned them as I had a bad taste left in my mouth with them and didn’t want to bother with exchanging for a another pair. The get 2 stars because like I said they sounded amazing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buzzkill38, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you had returned your SONY unit.
For battery issue which the one earbud drains faster, it is recommended to follow this link:
https://www.sony.com/electronics/support/articles/00284577
You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. It is recommended to check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing
We have our Support Team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
- Pros mentioned:Sound quality
Great audio sound for earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality great I wish it was a a little more louder like Samsung earbuds Pro 2 or republican gaming earbuds but loved it feels more comfortable in the air
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Terrible support
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this set for a couple years and the sound is great. They are comfortable and I like using them. But the left earbud battery gets used up at least 5x has fast as the right. Right now the left is at 10% and the right is at 74%. I’ve updated the software with no change. I’d recommend trying something else as I discovered this is a more common issue that it should be for a $300 set.
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Nice Sound, Bad Fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound but felt like they were going to fall out of my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dblock,
Thank you for the review. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=earbud
Hope this helps!
David
- Pros mentioned:Sound quality
Best noise cancelling earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work amazing! I've never had good quality earbuds with noise cancelling. It's scary how good the noise cancelling feature is. Time to ignore my boss at work! Lol
I would recommend this to a friend Very customizable. Fits all ears
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. It has a bunch of different tips to fit all ear sizes. They even have an app that makes your audio much more customizable. Very easy to use too, after you connect it to your phone, it’s as easy as putting them in your ear and it automatically connects for future uses. Sony did good on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TristonP,
Thank you so much for taking the time out to share your great experience with us! Your kind words encourage us greatly. We're glad to hear you are enjoying the comfortable fit, Sony Headphones | Connect app. easy connection and use with your new WF1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Top earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this earbuds for my new Sony Hi-Res walkman WN-NM1AM2 audio player and its amazing! The noise cancelling on this earbuds are excellent! Unlike apple airpods when you turn on the noise cancelling it doesnt give you that “thud” kinda like the feeling when your ears gets pressured up during the airplane takeoff. Very easy on your ears and it is very comfortable and also easy to pair up! I highly reccomend this to those who loves lisiting to Hi-res audio!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DJSu, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin