Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony WF-1000XM4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality ! Crisp highs, detailed mid bass ! Fit perfect in my ears and stay in all day without fatigue. This was my second pair, couldn't be happier !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogelioL,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality and comfortable design of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Fit
Not very comfortable for me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and technology but not a great fit for my ears
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ricky, We're sorry to hear that this WF-1000XM4 Wireless Noise-Canceling Headphones. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Refer to this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We're glad that you appreciate the sound quality with this WF-1000XM4 Wireless Noise-Canceling Headphones. Thanks for choosing Sony!
- Pros mentioned:Sound quality
Mehhhh
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about a year and a half, battery life of one earbud doesn’t hold a charge. Other side drains quickly too. Sony & bestbuy can’t fix issue. Brand knew these were great, best sound quality!
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Can’t go wrong here
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony lives up to it’s reputation here! GREAT sound quality. Good battery life, wireless charging case and it pairs with PC, Mac, iOS, Android, etc. I like the foam tips it comes with as it helps them stay in your ears better. These are easy to use and the app you load on your phone makes it even easier. You can adjust the EQ to your liking, noise cancellation, hear-through, etc. Great buds. The ONLY thing I wish they did better was switch/hand-off between devices automatically.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankCastle, Great! We're happy to hear that you like the audio quality, noise canceling function, battery life, and ease of customizing your settings and using the app. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had WH2 headphones and althought the noise cancelling improvements weren't obvious at first they really showed their capabilities when I took them to this festival I didn't want to go to with my friend. definitely worth the money. recommend %100
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Car0arev,
Awesome! Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Noise cancellation is excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality provided by these ear buds is excellent, and the noise canceling is really stellar. I am a drummer, so I regularly put these in my ears when practicing. If I leave the cancellation on I can barely hear the acoustic drum set as I’m playing it. I actually turn that feature off while practicing, and the seal of the ear buds into my ear canal is good enough that I do not have to turn them up. This allows me to practice with very little negative impact on my hearing at all. The battery lasts a very long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamfordDrummer, Great! We're glad that you are enjoying the sound quality and noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Poor Charging
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great earbuds wjth really good quality sound. The problem is that there's some sort of cliche that after a while they stop holding a charge. I've had mine for a little less than 1.5 years and the batter drains after 30 minutes of use, even when 100% charged. I've read other reviews and it appears to be a common problem. Don't buy these without an extended warranty!
No, I would not recommend this to a friend Decent sound, not great ANC.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the WH's and they are almost magical in their ANC. These.... not so much. I was giving my wife the Galaxy Buds Pro 2's I had which were great and going to these is a noticeable downgrade in noise cancelling quality. The sound is pretty similar and great (which is why it gets 3 stars), but the claim to fame is supposedly the ANC. Swapping between these and the GBP2 and the Buds are just better, and more comfortable. To be fair, I had 2 pairs of these. The first didn't have working ANC out of the box. LIterally no difference between off and on in the app. So I returned that pair for a new pair and, while the new pair does something, it's barely better than off. Long story short - they either have a faulty firmware out now, quality control issues, or the GBP2 are just better. I'm going with the latter and returning them. The GBP2 are usually cheaper, anyway.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mister2, while we're glad that you like the sound quality, we regret that the noise canceling function did not meet your expectation. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
If the effect of noise canceling is not sufficient, please try the following:
Make sure that the noise canceling function is turned on.
If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances.
Ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html
Please also ensure that the software is updated. You can check the software by launching Headphones Connect app.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly they work great love the fact that i can walk away from my phone a good distance before the bluetooth stop working. Love the battery last a good while too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sapo, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Very nice earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good for a pair of earbuds, but they’re not as good as over-the-ear headphones. This is probably a problem with most earbuds. I can still hear some noise when I use these, but generally not a lot. This may also be a problem with earbuds in general. I have nothing to compare them with at the moment. I have not tested them on an airplane. I do not find them particularly comfortable, but again, this might be a general earbud problem, since they stick inside your ears. They do stay in place inside my ear when I’m walking around. The synching works great. The functionality appears to be very good and the tapping to change functions works very well. Certainly, they’re easier to carry around than over-the-ear headphones, and sometimes you might want to hear other noises around you, which is a plus to earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marc, thank you for choosing and purchasing our product. We're glad you are enjoying the sound quality, portability, and functionality of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the noise canceling feature and the fit/comfort of our SONY unit. If the effect of noise canceling is not sufficient, please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html?search=sufficient
For comfort, please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. You can check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=fit
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nose cancelation is amazing, music quality is great. Couldn't expect anything more out of these.
I would recommend this to a friend - Pros mentioned:Sound quality
Great noise cancellation and battery life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality and awesome noise cancellation but go with AirPod pros if you own an iPhone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi spydercapriani, We are glad to hear you are enjoying the great sound quality and awesome noise cancelation of the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Refer to the link below for Compatible iPhone/iPod:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428698.html
Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Significant improvment over the prior generation in fit and form factor, responsiveness (peering and changing auifo modes). Great sond, and great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Good sound but call quality is horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these for a week and I love the sound quality. Very full sounding with good bass and clear highs. The app could use some work…I would love to see more options for being able to blend the left and right stereo sound or maybe some DSP setting similar to 360 audio for stereo music. The call quality with these is absolutely horrible. When you have on noise canceling and answer a call it turns the microphones on im assuming so you can hear your voice in your ears. The result is a barrage of noise dumped in your ears during your phone call. It is especially noticeable driving. We need an option to not hear our voice when ANC is in use. I use voice to text often and the same noise issue. It is a software issue but it’s bad enough that I may return these and possibly repurchase in a few months. Overall I like the sound from these but everyone I have talked to with the said they had a hard time hearing me on phone calls. My Air Pods Pro were the exact opposite. Great call quality and poor sound for music. I really hope Sony can fix the issues with software updates because I want to love these…right now they are just OK.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Clay, thank you for purchasing our newest industry-leading noise canceling earbuds. We're glad you like the sound quality of it. We're sorry to hear that you have an issue with your SONY unit. Your voice will be heard from the headset through the headset’s microphones (Sidetone function). In this case, ambient sounds or the sounds of the earbuds operation may be heard through the headset, but this is not a malfunction. We suggest to use the smartphone or mobile phone at least 50 cm (19.69 in.) away from the earbuds. Noise may result if the smartphone or mobile phone is too close to the headset.
We also recommend that you update your headphones with the latest firmware.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thank you for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Compared to Bose QC 2, I returned the Bose.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound of Bose and they are more comfortable but call quality was terrible. The Sony XM4 were better in all fields except comfort. I got mine for 184.00 where as the New Bose were over 300, no brainer, returning the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bree, We are glad that you like your new Sony wireless in-ear headphones more compared to a different brand. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme and IPX4 water resistance. To be more comfortable while wearing them, please make sure to use the right size of earbud tips according to the size of your ears and wear them correctly. You can visit the links below for more details:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I first purchased the samsung buds which were really terrible. Returned them before leaving the parking lot. These, however, are really great headphones. Everything about them is great, well not everything. They are a bit bigger than my jabra elite 75t active. But they sound soooo much better. The feel good in the ear. Probably shouldnt wear them for more than a couple of hours though. You start to feel them in the ear. Excellent noise cancelling. Totally an impulse buy, buy if you have the cash to blow, why not?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donny, We're glad that you are happy with the purchase of the WF-1000XM4 Wireless Noise-Cancelling Headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Jay
- Pros mentioned:Comfort, Sound quality
Currently the best earbuds out there
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds out there, at least for now. Impressive noise- cancelling, sound quality is really good, comfortable to wear and nice design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamsesOrnelas, We're very grateful for this positive feedback! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Pricey but worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. They connect easily and are a great backup when my AirPods are dead
I would recommend this to a friend - Pros mentioned:Sound quality
Billy B
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What do i love about them…They are the Best When you just wanna get away from life’s crazy day’s and all u want is some good music, without hearing the world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrpa96,
That's awesome! We're glad to hear that you love the sound quality of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Cons mentioned:Volume
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, volume could be a little more louder imo
I would recommend this to a friend