Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best wireless earbuds ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best most clear, balanced ear buds I’ve ever had , much better then the air pods too and I’ve tired many different kinds and I use these the most.
I would recommend this to a friend - Pros mentioned:Sound quality
My go to for earbuds or headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my last sony earbuds and decided to buy a new upgrade, and i was mind blown. The noise cancellation was shocking and great music quality. 100% recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ronnie, We're pleased to hear that you are enjoying the noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Compared to Bose QC 2, I returned the Bose.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound of Bose and they are more comfortable but call quality was terrible. The Sony XM4 were better in all fields except comfort. I got mine for 184.00 where as the New Bose were over 300, no brainer, returning the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bree, We are glad that you like your new Sony wireless in-ear headphones more compared to a different brand. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme and IPX4 water resistance. To be more comfortable while wearing them, please make sure to use the right size of earbud tips according to the size of your ears and wear them correctly. You can visit the links below for more details:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great noise cancellation and battery life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality and awesome noise cancellation but go with AirPod pros if you own an iPhone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi spydercapriani, We are glad to hear you are enjoying the great sound quality and awesome noise cancelation of the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Refer to the link below for Compatible iPhone/iPod:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428698.html
Thank you for choosing Sony! Jay
- Pros mentioned:Battery life
super comfy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them to replace my airpods and they sound amazing i would say on par or better and the battery seems to last a bit longer
I would recommend this to a friend - Pros mentioned:Sound quality
Sony did a great job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have them for a little while now, and they're incredible. I did end up switching to silicon tips, and that made the experience better. 100% recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernst, We're happy to hear this feedback! Good to know you were able to get a much better experience by switching to silicon tips. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I first purchased the samsung buds which were really terrible. Returned them before leaving the parking lot. These, however, are really great headphones. Everything about them is great, well not everything. They are a bit bigger than my jabra elite 75t active. But they sound soooo much better. The feel good in the ear. Probably shouldnt wear them for more than a couple of hours though. You start to feel them in the ear. Excellent noise cancelling. Totally an impulse buy, buy if you have the cash to blow, why not?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donny, We're glad that you are happy with the purchase of the WF-1000XM4 Wireless Noise-Cancelling Headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Jay
- Pros mentioned:Bass
Bass
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a bit to adjust to them but worth it Bass is clean and clear
I would recommend this to a friend - Pros mentioned:Sound quality
great for flying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for flying, reduces loud plane noise significantly. Reduces noise similar to a fast celing fan. just a tap on the left to return to ambient sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi allnite, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Currently the best earbuds out there
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds out there, at least for now. Impressive noise- cancelling, sound quality is really good, comfortable to wear and nice design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamsesOrnelas, We're very grateful for this positive feedback! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony! Jay
- Pros mentioned:Bass, Sound quality
Good sound but call quality is horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these for a week and I love the sound quality. Very full sounding with good bass and clear highs. The app could use some work…I would love to see more options for being able to blend the left and right stereo sound or maybe some DSP setting similar to 360 audio for stereo music. The call quality with these is absolutely horrible. When you have on noise canceling and answer a call it turns the microphones on im assuming so you can hear your voice in your ears. The result is a barrage of noise dumped in your ears during your phone call. It is especially noticeable driving. We need an option to not hear our voice when ANC is in use. I use voice to text often and the same noise issue. It is a software issue but it’s bad enough that I may return these and possibly repurchase in a few months. Overall I like the sound from these but everyone I have talked to with the said they had a hard time hearing me on phone calls. My Air Pods Pro were the exact opposite. Great call quality and poor sound for music. I really hope Sony can fix the issues with software updates because I want to love these…right now they are just OK.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Clay, thank you for purchasing our newest industry-leading noise canceling earbuds. We're glad you like the sound quality of it. We're sorry to hear that you have an issue with your SONY unit. Your voice will be heard from the headset through the headset’s microphones (Sidetone function). In this case, ambient sounds or the sounds of the earbuds operation may be heard through the headset, but this is not a malfunction. We suggest to use the smartphone or mobile phone at least 50 cm (19.69 in.) away from the earbuds. Noise may result if the smartphone or mobile phone is too close to the headset.
We also recommend that you update your headphones with the latest firmware.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Get 'em you'll love them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earphones out there. The sound is fantastic, the Bluetooth is also superb and the look is rad
I would recommend this to a friend - Pros mentioned:Sound quality
Great buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this headphone, the sound was great and easy to use, un fortunately they got stolen
I would recommend this to a friend - Pros mentioned:Sound quality
Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is much better than the X5. The battery life needs improvement
I would recommend this to a friend - Pros mentioned:Sound quality
Great pair of headphone.
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit and great sound. They don’t have the same noise canceling as the over the ear counterparts but they do a great job of drowning out NYC noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorG, We're glad that you like the sound, noise canceling, and fit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Get them now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds with solid high quality sounds than other ear buds. Would get them again and highly recommend to family & friends, even has noise cancelling in it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myka, we're glad you like the sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
Sony wf-xm4
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good at beginning for two weeks but after heavy use it’s not same as in the beginning. I think Sony should start program to fix to original sound as it came with package. It’s like old used car is not same as brand new. I would recommend buy only if extra budget.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
Woth it. Buy them if its i. Stock
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing compares, my friend argues that the seinheisser have superior sound quality but they dont come close to compact size, battery life, and ease of use. Pluse the price point is jusf right for the competition. I would choose these over pods pro. I am a android user over apple but i have a apple for work and these work fine with that too. The ear sorness goes away by day 3. Day one use them for 2 hours. Day 2 use them for 4. Then by day 3 your ears are used to them and you wont notice any discomfort from The pressure points.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YaWn, Great! We're pleased to hear that you like the size, battery life, and ease of use. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, amazing sounds, noise cancelation cannot be better, love these
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Fantastic earbuds, if...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit spendy, but really great earbuds! Noise cancellation very works well and sound quality is impressive. One caveat to be aware of: these will not fit if you have small-ish ears. My 13 year old son couldn't fit them in his ears with the smallest tip.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techy30sguy, we're glad you like the noise canceling feature and sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We appreciate your feedback on the earbuds of our product. Thank you for choosing SONY. ~Earl