Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The best by far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, the sound is amazing, like no other, I've tried like 5 different earbuds but the sound of these is by far the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaximoC, You've made an excellent choice! We're glad you like the amazing sound quality of your new Sony XM4 earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I been having these earbuds for a little over a month now and they have been great for the most part. They have a great sound quality. Pretty good on the comfort level. Also, it definitely cancels all the noise out, making you feel like is just you and your music. The only negative that I have experienced is that the touch sensor are too sensitive in my opinion. Sometimes when in the gym and my towel touches the earbuds it’ll change the sound or puts my volume up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tone, That's great to hear. We're glad that you like the sound quality, comfort, and noise canceling function. We're also sorry if the touch sensor are too sensitive. You may try changing the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect” app.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240498.html
These headphones are designed to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Amazing, Somewhat Expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Taking some getting used to but once you do, you will be surprised at how well these perform. Whether I am on the treadmill at cardiac rehab or just walking around the neighborhood, with the proper seal, ALL outside noise seizes to exist only to come back in the eerie few seconds it takes Spotify to progress to a new song. Many settings to delve into and highly customisable. Only gripe: Small ears can make these a challenge to get a good fit, initially.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nappyrb, We're very grateful for this positive feedback! Good to hear you're enjoying the industry-leading noise canceling feature and customization settings using the companion app. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality with support for 360 sound. the controls are responsive you'll find yourself wondering why you didn't pick them up sooner
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suicra, we're glad you like the sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise canceling. Like the ability to change the touch functions of the ear buds as well
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
YayAudio
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So these are incredible. The sound quality, noise cancelation, and battery life are all stellar. I'm blown away by how well they fit me, normally I'm sensitive to large things in my ears but these ones just rest in all the right places. The sound quality is more flat and analytical than I expected, but the app has eq so you can get whatever sound you'd like. Overall, these outperform my over-ear noise canceling headphones and fit into a teeny little case. Very good stuff.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FlipperPhone, We're glad that you like the sound quality, noise canceling functions, and battery life. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Amazing battery life and sound.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing battery life and great sound. Without using noise cancelling and such that I don't like anyways these will literally almost go almost a full 10 hour shift for me. I take them off at lunch anyways and put them in the case and they are still over 60% at that point. Heck, even if they were under 50% just having them in the case during lunch would give them enough juice to be almost full. I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grawbad
Awesome! We're glad to hear you love the amazing sound quality and long battery life of your WF1000XM4. Nice to know it suits your needs and expectations. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and sound cancellation it’s better like Bose
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome Noise Canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise canceling, I exchanged for black purely for the look
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GamingLaptop, we're glad you like the noise canceling feature of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Awesome earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds! Noise canceling feature is the best feature compared to other headphones I’ve used. The only thing I don’t like is when I’m in the gym, I need to readjust them from time to time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tinytim Great! We're glad that you are loving the noise canceling function and features of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Dope earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds quality is a chefs kiss thats all i can say. It doesn't fall out and the battery is a long time. I give it a strong 4 only because its cancels out the outside tooo good even when the music is off. Zero world problems...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChildishSadbino, Awesome! We're glad that you like the sound quality, noise canceling function, and battery life of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony's Stylish Buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing pair of headphones. Good ANC and great quality. Catchy name too!
I would recommend this to a friend - Pros mentioned:Sound quality
A must have, best noise canceling on the market
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality earbuds.These are fantastic,and have excellent noise cancellation,this is my 2 pairs.i would definitely recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigShaQ92, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, sound quality is great, battery life is pretty solid. Only complaint I have it the mic quality when talking on the phone, sometimes it gets distorted and people cannot understand or hear what’s being said.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ssmiller, we're glad you like the sound quality and battery of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the mic of your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html?search=hear
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Love them
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my best earbuds yet, you should definitely buy it if you're looking for good quality
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these after losing my Airpod Pros, such an upgrade! Doesn't slip out of my ears and the sound is amazing as well as the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Regimon, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Best headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone around never had a issue with them. Battery life is way better then most brands not to mention the sound damping
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelC, We're glad that you like the sound quality and battery life. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Average Headphones for a hefty price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these, intending to use them with my new phone. I had them for about a week and a half and already returned them. I would have expected more for the whopping price tag of $200. The audio was pretty good for listening, they sounded like regular headphones to me (that's probably more of a personal thing), and the phone call voice/audio was good enough (I expected more). But after having them for only a week, the active noise canceling started cutting in and out on its own. Not even touching them, they would swap between active canceling and non-active.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi F8bringer,
We regret to hear that you had issues with the headphones and that you had to return them. That was definitely not the customer experience we wanted you to have. Some issues can easily be resolved by updating the firmware of the headphones. The updates also include key features, applications, and bug fixes. That's why we always recommend doing this. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Sony buds
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and using the app the personal customization options are more than I expected.
I would recommend this to a friend - Pros mentioned:Sound quality
decent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected some heavy bass to these earbuds. They cost more than they are worth in my opinion. The are good overall if you want something that has good quality sounds. I use them in the sauna as well and they do well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Puig, We regret to hear that the bass did not meet your expectations. We understand that not everyone likes deep bass and we appreciate your feedback. There is good news however!
Download the Headphones Connect app, and you can actually fine tune the sound of your XM4 to your liking. There is a built in EQ that you can customize to fine-tune your music.
Ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Should you need further assistance, please email us at socialsupport@am.sony.com.
Thank you for choosing Sony! Erin