Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Good quality bad design
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These did not work for me because of the construction of the product. Very cumbersome to put in abs doesn’t stay in as well as the Bose. I tried them out and was considering them over the Bose but ended up going back to the Bose because they are built better and have better quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sheisme, thank you for purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Excellent earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grest sound quality, excellent noise cancelling. Ease of use. Would definitely buy again
I would recommend this to a friend - Pros mentioned:Sound quality
Cancelling noises
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a huge fan of the last model of these and can’t sing enough praises about this new version. Fantastic noise cancellation. Great for asmr videos and sleeping with a snoring husband.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katiecakez,
Perfect! Thank you so much for sharing your experience so far with our Industry Leading Noise Canceling Truly Wireless Earbuds, WF-1000XM4. We're extremely pleased to hear you're enjoying all the improvements we made on these headphones, especially the excellent noise canceling feature and impressive sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Thank you for giving the product a perfect rating!
-Jess
- Pros mentioned:Sound quality
Average Headphones for a hefty price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these, intending to use them with my new phone. I had them for about a week and a half and already returned them. I would have expected more for the whopping price tag of $200. The audio was pretty good for listening, they sounded like regular headphones to me (that's probably more of a personal thing), and the phone call voice/audio was good enough (I expected more). But after having them for only a week, the active noise canceling started cutting in and out on its own. Not even touching them, they would swap between active canceling and non-active.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi F8bringer,
We regret to hear that you had issues with the headphones and that you had to return them. That was definitely not the customer experience we wanted you to have. Some issues can easily be resolved by updating the firmware of the headphones. The updates also include key features, applications, and bug fixes. That's why we always recommend doing this. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Next level
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall excellent earbuds. The noise canceling is the best I have experienced in an earbud and the sound is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bird197717, We are thrilled to know that the noise canceling feature of your Sony wireless in-ear headphones is the best you have experienced. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
The sounds good but uncomfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is the best but is a little uncomfortable for my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Carla,
We are glad you like the sound quality of the headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have a really good sound profile for rock music. They aren't quite as good sound wise as the over the ear version, but they are way more comfortable for hours of use. They are also excellent for keeping the noise of the lawn mower out when mowing the lawn. Make sure you use the feature in the app that checks to make sure they are fitted in your ears correctly otherwise they won't sound correct.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Work great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. Good bang for the buck. I use them while riding a motorcycle. They do a great job blocking the wind noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanM,
Thank you for the 5-star rating and we're glad to hear that you like the value of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
good Buy, worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, value for money. Good buy, worth it.
I would recommend this to a friend - Pros mentioned:Sound quality
Money well spent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy. They're easy to use, sound quality is great, and noise cancelling/ambient sound pass through work amazingly.
I would recommend this to a friendBrand response from SonyListens
Posted .H JoelS, We are glad that you like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Love them
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my best earbuds yet, you should definitely buy it if you're looking for good quality
I would recommend this to a friend - Pros mentioned:Sound quality
Overall great wireless earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is like surprisingly good. Sound quality is good as well, but I feel like on phone calls there’s like almost a bell ring like sound while I’m talking. Audio for music, videos, or the receiving end of a phone call is really good though, beats out my old air pods for sure. The ability to have ambient sounds pumped into your ears along with music is great if you’re somewhere you need to be aware of the noises around you because even without noise canceling on they do a really good job at passive noise reduction. Overall would definitely recommend them, my only complaint is that like noise I can hear only while I’m talking during a phone call.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RP9890, We're glad that you like the sound quality and noise canceling function. For call quality, please ensure that you have the latest software installed. You can check the software by launching the Sony Headphones Connect app. You may also follow the steps below to troubleshoot the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life
Very respectable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be fair, this is my first set of in ear headphones. I have learned to become comfortable with them in my ears. I still prefer over the ear headphones, but these are comfortable after a fashion. The sound quality is less than what I was hoping for. They are very good - but I had read about the upsampling and honestly, I don't hear any improvement. If you are just looking for sound quality, you can do better for less money. The wireless connectivity is very surprising. I have gone more than 50 ft away from my phone and into a different room and didn't have a single glitch. Battery life is great and the case is manageable. Overall, these do a great job and don't take up a whole lot of room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, We're glad that you like the connectivity and battery life of your new headphones. Please ensure to download the Headphones Connect App. It has an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.
We designed the WF1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Alright
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love these but i probably will return. Sound quality is very good but its not bass heavy if youre into that. Sony does have the app which does make your sound quality better. Noise cancelation is okay at best. I still hear everything going on in the gym. My main problem is i feel like its always going to fall out of my right ear. I have had plenty of wireless earbuds and this is the first time ive had this feeling. Like i said i really wanted to love these especially since i bought it on sale ($169.99)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, thank you for sharing your honest review. We're sorry if your feel like the right bud will fall out and not bass heavy. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
If the effect of noise canceling is not sufficient, please also try following the steps here:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html?search=noise
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Best multi-point bluetooth earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best multi-point device I have found yet, seamlessly switches between desktop and cell phone w/out issues. CAREFUL. If you have both earbuds, you can use one at a time. But if you loose one, it is useless unless you buy a new one and get is paired at a dealer, costing more than $140. If it wasn't for this ridiculous design flaw that costs a ton of $$$, I would rank it a 5 star. One other small downside is that the touch isn't complete reprogrammable. You have certain defaults to choose, but that is it. The charging is awesome. I used it all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaH, Thanks for sharing your experience with the WF1000XM4 Wireless earphones. While we're glad that you are impressed with the sound quality, and seamless connectivity, we're sorry to hear that you are not impressed with the touch sensor settings and that you have to spend extra for a lost piece. The earbuds are pre-set with information that allows them to communicate with and from each other. For this reason, you can't simply replace one missing part incase one of the earbuds is lost or damaged. Kindly check the link below. This may help incase you accidentally lose one earbud. https://www.sony.com/electronics/support/articles/00270619 We also apologize if there isn't much customization for the touch sensor setting. We take this feedback and will surely help us to improve in the future. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony buds
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and using the app the personal customization options are more than I expected.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great performance from a small form factor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great if you don't want the on-ear/over-ear headphones. Sound quality is great, but a little quieter than the over-ear headphones. Noise canceling works really well as well as the ambient noise. They're comfortable in the ear and charge very fast. I bought my wife a pair, then my mom, then myself. Absolutely love they took the tech from the big headphones and put them in an earbud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brent, we're glad you, your wife and your mom like the sound quality, noise canceling feature, comfort and design of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
1st Time Earbud Buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbud newbie and had no idea what to really expect. Noise cancelling and sound quality shocked me. All around great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TwoJs, we're glad you like the noise canceling feature and sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Great audio quality, worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned the Sony WH-1000XM4 and they were amazing. But I needed something more portable, that could fit under a sweater or coat hood, and didn't interfere with putting on or off a face covering. The WF-1000XM4 do not disappoint in terms of audio quality. The only downside is that they feel a little bulky on my small ears and I have to really wiggle in them in my ear to keep them from falling off. But overall great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernesto, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wearing the earbuds properly.
For reference, please check the Help Guide: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony's Stylish Buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing pair of headphones. Good ANC and great quality. Catchy name too!
I would recommend this to a friend