Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great buds for Android
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buds for Android's phones, noice cancelling works as expected, a little pricey but found a good discount of 80 bucks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodrigoG, We are glad you now have a great pair of in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Best earbuds you can buy!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have long battery, great noise canceling, water resistance, and a ton of cool tech features. The best thing about them though is that they sound amazing!! By far the best I've heard and I love earbuds and have heard many. These blow airpod pros out of the water!! You will not regret! Unless you can't read instructions on how to properly wear them...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KJ54, we're glad that you are enjoying our newest Industry-leading noise cancellation headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Top end ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and additional features however didn't fit my ears and found them painful to use for periods so overall it depends on how you like your buds to fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Banky, We regret to hear your wireless headphones didn't fit to your ears. Our WF-1000XM4 headphones comes with different sizes of earbuds. We highly recommend changing the earbud tips to ones that fit more snugly in your ears. Make sure to wear the in-headphones correctly by following the guide here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html.
Despite your concern, we are glad you like the sound quality of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Good but expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but the design has multiple flaws. The case can open an close so easily making for a lost piece no safe lock in place. Getting the Earbuds out of the case is a challenge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YuriC, Thank you for the feedback on your experience with your WF1000XM4. While we're glad to hear you're enjoying the great sound quality of these earbuds, we regret that the design of the charging case fell short of your expectations.
At Sony, we are always looking to improve our product quality and features. We have noted your input about your difficulties when using the charging case and will be sure to forward this feedback to the appropriate department.
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sad return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding ear buds. Unfortunately for me both my ears slightly differ so the foam style tips did not work for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DantteM,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality of the headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Solid choice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid choice for an in-ear-bud, great sound quality and good noise canceling especially for an in-ear-bud.
I would recommend this to a friend - Pros mentioned:Sound quality
Best headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and sound cancellation it’s better like Bose
I would recommend this to a friend - Pros mentioned:Sound quality
This Is What You're looking for!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my teenager and it was a great hit. It is everything you need in wireless ear buds. Great sound, and ease of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GamingNeeds, We're glad that she's enjoying her new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Awesome buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound coming from these Sony XM4's. I use them primarily for work so I use one bud at a time. The one bud alone lasts me my entire 10 hr shift. I do tap the bud off for specific reasons while working every now and then but still gets me through my shift. Customizable EQ is a bonus and the noise canceling plus the sound quality is superb. A must have!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DAdams, We are glad to hear about your great experience with your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Cons mentioned:Fit
Love them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these earbuds a lot but the only issue is that they have a hard time staying in my ear.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Outstanding Sound!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent months researching and narrowed it down to these. Glad I did my homework! The sound is top notch for wireless and the app allows a lot of EQ customization. Sound canceling is better than expected. Was a little worried about the fit/design, but once I changed the ear pieces - perfect fit! Comfortable to wear for hours. Charging case - charged up fast and is constructed well. Super happy with these! Apps are great as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Printtheday, Great! We are glad that you are enjoying your new headphones. We're also happy to hear that you like the sound quality, noise canceling function, EQ settings, and comfort. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Great sound but fit is questionable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, excellent noise cancellation with bad fit. No matter what after short periods of time ears start to hurt wearing these but the sound quality is amazing for music and movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CWilson, We regret to hear that you are having an issue with your Sony wireless in-ear headphones. Your WF-1000XM4 headphones come with different sizes of earbud tips. We highly recommend using the right size of earbud tips according to the size of your ears and wear them correctly to have the best listening experience. Please refer to the links below for more details:
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Despite your concern, we are happy to know that still like the sound quality and the noise canceling feature of your Sony wireless headphones. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life, Sound quality
Checks all the boxes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling, built in assistant recognition, the case is qi enabled, pretty solid customizations, and excellent battery life My only complaint is that you can only program the controls to do two of the following at the same time: noise canceling/ambient sound toggle, music playback, or volume control. And if you disable music playback for, say volume control, for some reason you lose assistant access for voice control
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Guyw, Thank you for sharing your feedback. We are glad that you like most of the features and capabilities of your new Sony wireless noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Sleek
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great. Handy and it doesn’t hurt the ears at all. Very comfy. And i love the color black looks elegant.
I would recommend this to a friend - Pros mentioned:Sound quality
Just get them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are WOW. I’ve had the Master & Dynamics. With the personalization these have, the customizable sound as well as a better fit (and cheaper) I would go with these again hands down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesse, we're glad that you are enjoying our newest Industry-leading noise cancellation headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Best earbuds for the price
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good better then airpods for sure never really been a fan of apple
I would recommend this to a friend - Pros mentioned:Sound quality
Best Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. Noice cancelling is great. When you go to talk the ear buds mute and then turn back on when conversation is over.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardS, We're glad that you like the sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great Earbuds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earbuds I've ever gotten. I've tried Bose, JBL, Jabra, and Sennhieser. This one beats all of them on sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello farazkar, We are glad to hear that your new Sony WF-1000XM4 in-ear headphones are the best earbuds you have ever gotten. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Andy’s EarPods
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise reduction and the charging case is great. I wish these bad boys were waterproof
I would recommend this to a friend - Pros mentioned:Sound quality
Great gift!
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Got them for my dad and theyre so great i even steal them from time to time!
I would recommend this to a friend