Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Must Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent, great noise cancellation and intuitive.
I would recommend this to a friend - Pros mentioned:Sound quality
1st Time Earbud Buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbud newbie and had no idea what to really expect. Noise cancelling and sound quality shocked me. All around great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TwoJs, we're glad you like the noise canceling feature and sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Good but expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but the design has multiple flaws. The case can open an close so easily making for a lost piece no safe lock in place. Getting the Earbuds out of the case is a challenge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YuriC, Thank you for the feedback on your experience with your WF1000XM4. While we're glad to hear you're enjoying the great sound quality of these earbuds, we regret that the design of the charging case fell short of your expectations.
At Sony, we are always looking to improve our product quality and features. We have noted your input about your difficulties when using the charging case and will be sure to forward this feedback to the appropriate department.
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great buds for Android
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buds for Android's phones, noice cancelling works as expected, a little pricey but found a good discount of 80 bucks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodrigoG, We are glad you now have a great pair of in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Alright
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love these but i probably will return. Sound quality is very good but its not bass heavy if youre into that. Sony does have the app which does make your sound quality better. Noise cancelation is okay at best. I still hear everything going on in the gym. My main problem is i feel like its always going to fall out of my right ear. I have had plenty of wireless earbuds and this is the first time ive had this feeling. Like i said i really wanted to love these especially since i bought it on sale ($169.99)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, thank you for sharing your honest review. We're sorry if your feel like the right bud will fall out and not bass heavy. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
If the effect of noise canceling is not sufficient, please also try following the steps here:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html?search=noise
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Sad return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding ear buds. Unfortunately for me both my ears slightly differ so the foam style tips did not work for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DantteM,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality of the headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Overall great wireless earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is like surprisingly good. Sound quality is good as well, but I feel like on phone calls there’s like almost a bell ring like sound while I’m talking. Audio for music, videos, or the receiving end of a phone call is really good though, beats out my old air pods for sure. The ability to have ambient sounds pumped into your ears along with music is great if you’re somewhere you need to be aware of the noises around you because even without noise canceling on they do a really good job at passive noise reduction. Overall would definitely recommend them, my only complaint is that like noise I can hear only while I’m talking during a phone call.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RP9890, We're glad that you like the sound quality and noise canceling function. For call quality, please ensure that you have the latest software installed. You can check the software by launching the Sony Headphones Connect app. You may also follow the steps below to troubleshoot the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Comfort
Sleek
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great. Handy and it doesn’t hurt the ears at all. Very comfy. And i love the color black looks elegant.
I would recommend this to a friend - Pros mentioned:Sound quality
The sounds good but uncomfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is the best but is a little uncomfortable for my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Carla,
We are glad you like the sound quality of the headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life
Very respectable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be fair, this is my first set of in ear headphones. I have learned to become comfortable with them in my ears. I still prefer over the ear headphones, but these are comfortable after a fashion. The sound quality is less than what I was hoping for. They are very good - but I had read about the upsampling and honestly, I don't hear any improvement. If you are just looking for sound quality, you can do better for less money. The wireless connectivity is very surprising. I have gone more than 50 ft away from my phone and into a different room and didn't have a single glitch. Battery life is great and the case is manageable. Overall, these do a great job and don't take up a whole lot of room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, We're glad that you like the connectivity and battery life of your new headphones. Please ensure to download the Headphones Connect App. It has an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.
We designed the WF1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Andy’s EarPods
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise reduction and the charging case is great. I wish these bad boys were waterproof
I would recommend this to a friend - Pros mentioned:Sound quality
This Is What You're looking for!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my teenager and it was a great hit. It is everything you need in wireless ear buds. Great sound, and ease of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GamingNeeds, We're glad that she's enjoying her new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Great performance from a small form factor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great if you don't want the on-ear/over-ear headphones. Sound quality is great, but a little quieter than the over-ear headphones. Noise canceling works really well as well as the ambient noise. They're comfortable in the ear and charge very fast. I bought my wife a pair, then my mom, then myself. Absolutely love they took the tech from the big headphones and put them in an earbud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brent, we're glad you, your wife and your mom like the sound quality, noise canceling feature, comfort and design of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Awesome buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound coming from these Sony XM4's. I use them primarily for work so I use one bud at a time. The one bud alone lasts me my entire 10 hr shift. I do tap the bud off for specific reasons while working every now and then but still gets me through my shift. Customizable EQ is a bonus and the noise canceling plus the sound quality is superb. A must have!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DAdams, We are glad to hear about your great experience with your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Durable, with great sound quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound amazing and fit well. Not to mention that the sound canceling is the best I’ve used so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RMDizzy, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony for the win
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned many earbuds from all brands & these right here are by far the best ive ever owned would easily buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanP, You've made an excellent choice! We're happy to hear this feedback. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Earbuds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earbuds I've ever gotten. I've tried Bose, JBL, Jabra, and Sennhieser. This one beats all of them on sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello farazkar, We are glad to hear that your new Sony WF-1000XM4 in-ear headphones are the best earbuds you have ever gotten. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Great audio quality, worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned the Sony WH-1000XM4 and they were amazing. But I needed something more portable, that could fit under a sweater or coat hood, and didn't interfere with putting on or off a face covering. The WF-1000XM4 do not disappoint in terms of audio quality. The only downside is that they feel a little bulky on my small ears and I have to really wiggle in them in my ear to keep them from falling off. But overall great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernesto, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wearing the earbuds properly.
For reference, please check the Help Guide: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
5*
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I’ve gotten in a long time. The noise cancellation at the best I’ve had. And the sound of exceptional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, we're glad you like the noise canceling function and sound quality of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Best Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. Noice cancelling is great. When you go to talk the ear buds mute and then turn back on when conversation is over.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardS, We're glad that you like the sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin