Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good Headphone for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Noise cancelling works! They were so good that I got them again after my last ones wore out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sol27, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great earbuds!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling in the business and they sounds amazing. Only cons are maybe because my ears are shaped weird, but the right one tend to loosen as time goes by.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi arlenh,
Thank you for the 5-star rating! We're glad you are enjoying the amazing sound and noise canceling features of the headphones. . Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Your feedback is greatly appreciated. Thank you for choosing SONY! - Kris
- Pros mentioned:Sound qualityCons mentioned:Fit
Wonderful sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much. The sound was incredible, but they kept falling out of my ear even when I mixed and matched the ear tips. If it wasn't for that I would not have returned them. (Sad face)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CherylG, While we are glad to hear that you are happy with the sound quality of the WF1000XM4 headphones, we are sorry to hear that you experienced issues with the earphones and had to return it. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will also help you to determine which earbud tips are most suitable for you.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Sound quality
Great Sound, but Not Comfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing, but foam tips are uncomfortable for my years. Then, started having issues keeping connected with Bluetooth on a Galaxy S22 Ultra.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds if you work in a very loud environment. Works great and has no issues
I would recommend this to a friend - Pros mentioned:Sound quality
Sony XM4 In-Ear Headphones - Black
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and fit is great. The app is easy to navigate and control all the functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wiredhurdler, We are happy that you like the sound quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Better than beats by dre
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, best headphones I have used. I have owned all the beats by dre. These are a step above.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi themarketx, We are thrilled to hear that your new Sony WF1000XM4 headphones are the best you have used. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Nearly flawless earbuds.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are overall the best noise cancelling wireless earbuds I used so far. They sound great and anc can cancel out a decent amount of noise or artificially let in noise for awareness without noticably affecting sound quality. These do have issues where the left earbud would randomly stop playing audio if music or video is paused from the phone and would only reconnect if it's tapped to change anc mode while audio is paused. The other issue is probably a hardware defect where my right earbud reverberate a faint metallic tone from certain frequencys from it's speakers and outside sounds. Other than that I would still recommend then especially when they're on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan, We regret to hear you are having issues with your wireless in-ear headphones. This is usually not the case with our premium headphones. Please make sure to update the firmware of these headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates improve the general performance and resolve any possible software-related issues with the headphones. If still unresolved, please reset and initialize them by following the steps from the links below:
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
-https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Despite your concern, it's nice to know that you still like your in-ear headphones. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Best headphones I have had. Great for work, great for exercise. Great for everyday use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorG, We are glad that your new Sony wireless noise canceling in-ear headphones are the best headphones you have had. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Battery life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for 16 months and the battery on the right ear dies in 5 mins. Sound quality is great though. Make sure you get the warranty
I would recommend this to a friend - Pros mentioned:Sound quality
A Must!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones & for a great price! The noise canceling on these makes them worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brittanyanderson0723, we're glad you like the noise canceling feature of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony Ear Buds Recommend for Quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a good ear bud product and I have alway been happy with the quality of Sony products!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 67YearsYoung, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, but the only issue is fit. They dont use silicon tips, they use foam and can be kinda weird. But they block all outside sound super well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cabiij, We're glad to hear you like the great sound quality of your Sony WF-1000XM4! We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To obtain a comfortable and stable fit, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
REF: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent Headphones When Fit Properly
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest challenge I have had with wireless earbuds is the fit in my small ears. If I had reviewed these Sony WF-1000XM4 headphones over a month ago, they would be at most a 4-star set of buds. However, I learned in the past month that I need to push just a little bit further to get them to the point in my ear canal where magic happens. First, the noise cancellation goes from good to great really quickly. I have used other earbuds with noise cancellation and started to believe the Sony's were overhyped. I changed my mind immediately upon finding that proper fit takes these to another level. Second, the music and sound quality is really amazing. While the bass isn't as high as I found on other earbuds, the overall quality really surpasses other headphones/earbuds on the market. This was the case even before I was able to get that perfect fit, but has been escalated even further since that point. I would definitely recommend these as long as you're going to try the different ear gels and work with the app to get that correct fit. Don't push these so far into your ears that you cause damage, but definitely give it an extra press and I am confident you might just agree with me that these deserve the high praise that they get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi camelon, we're glad you like the noise canceling feature an sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Best mid price high fidelity ear bud.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well built Sony product with very good sound quality for the price. Active noise canceling could be better. Memory foam tips are comfortable for extended use than silicone type.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Supra60, We are glad to hear you are enjoying the sound quality, and comfortable memory foam tips of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Currently the best I have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best in-ear noise cancelling headphones I have, and I have way too many. These are currently my favorite. Great sound and fantastic noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi leavion, we;re glad you like the sound quality and noise canceling of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Best
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony are at the top of the noise canceling game. Don't bother with Bose or especially the overpriced Apple garbage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheDudeAbides, we're glad you like our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Ok, but there is definitely room to improve
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good, but I found the noise cancellation to be much worse than Bose QC (both over ear and earbud versions). About similar to AirPods Pro. AirPods Pro wins hands down in comfort as the Sony’s get a bit taxing after a couple hours of use. Maybe just my experience but I’ve read other reviews that said the same. On a positive note, these are much better looking (form factor) than both Sony and Bose so if that matters to you then you’ll be pleased. All in all, mediocre noise cancellation but great sound. Wish they were a bit more comfortable and blocked out more ambient noise. A bit on the expensive side for a product that doesn’t knock it out of the park in all categories.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToddReviews, thank you for purchasing the Sony WF1000XM4! We're very happy to hear you like the great sound quality and new design of your Sony headphones. The WF-1000XM4's new design features a shape that matches the ear cavity with a new ergonomic surface design for a more stable and comfortable fit for all-day listening. Also, If the size of the earbuds does not match the size of the ear holes, or the earbuds are not properly worn, the noise canceling function and sound quality may be significantly affected.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Hope this helps!
Regards,
Sam
- Pros mentioned:Sound qualityCons mentioned:Fit
Doesnt work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds do every thing good nc,music,phone calls ect. but for what ever reason I cant get these to fit properly in my ear and for that reason they dont work for me but still a good set of buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solo6000,
We do apologize for the inconvenience. We provide different sizes of hybrid silicone rubber earbuds so you can find the perfect fit for your ears to maximize sound quality and minimize outside noise. We will surely take note of it as we always strive to make this a better experience. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great gift!
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my dad and theyre so great i even steal them from time to time!
I would recommend this to a friend