Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Nice Earbuds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds look and sound great with my Samsung phone.
I would recommend this to a friend - Pros mentioned:Sound quality
Fantastic big kit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife uses this for her job. It works fantastically. We love it.
I would recommend this to a friend - Pros mentioned:Sound quality
Great headphones with Major Battery Issue
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing but have a big issue. The sound quality is excellent as well as the actove noises cancel. I've had these for less than a year and the main issue with these headphones is that the right battery tends to drain really quickly after updating the software. My right earbud lasts less than hour if im lucky, even after being fully charged. Going to contact sony for a potential replacement. I recommend not getting these unless Sony fixes the issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bluelotus1, Thank you for the feedback on your experience with your WF1000XM4. While we're glad you like the excellent sound quality and noise cancellation, we regret to hear about the battery issue you're having. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur.
As a first step, check these articles to make sure you are charging the earbuds properly:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264225
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
If the issue still occurs, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If the steps in these articles do not remedy the issue, please contact our Product Support team on this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US for further assistance. Sony is investigating the issue.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Sam
Sony WH1000XM4
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product on jan 2022. It worked great until last month. Now the battery is draining too fast and I am hardly using them. It was great until the recent software update.
I would recommend this to a friend- Pros mentioned:Sound quality
Best earbuds in the market!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down ! Best ear buds in the market! Sound fidelity and quality is great, best noise cancelling around!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AwesomeMount, we're glad you like the sound quality and noise canceling feature of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing!!! Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound best ever !!! Easy to set up !!! I had try skullcandy and other brands and this is the best !!! Very happy if u can afford it get it !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andremantilla, That's great to hear. We're truly glad that you like the sound quality and ease of setup. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Love the sound quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Love the new addition of being on my phone and pc at thw same timw with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanFelix, Awesome! We're glad that you like the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Fit
Sound great but had to return due to known issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say - most of the time when listening to these headphones, they lived up to the very positive reviews. Unfortunately, I had two problems that I couldn't overlook. 1) The fit: after wearing them for an hour or so, they became more and more uncomfortable in my ear. It's probably because the tips are made of a foam-like substance (kind of like earplugs) that aren't as comfy as standard silicone ones. The upside to this approach is a REALLY good seal for noise cancellation but long listening sessions aren't great. Maybe if I kept them either they or my ears would get broken in. But... 2) Wind noise: this one was a non-starter. A couple of days after purchase, I noticed that I could hear what sounded like wind rushing through the left earbud when I listened to them for awhile (maybe 30 minutes or so). I started doing some research and this is a well-documented issue. Something is going on with the ANC (Active Noise Cancellation) processing that causes this wind noise to start with prolonged use. If I turn ANC completely off - not Ambient Sound mode, all the way off - the wind noise goes away. Possible reasons vary - bad firmware, moisture from the ear, etc. - but Sony has yet to figure out how to fix it besides turning ANC off or doing a warranty exchange. At $250 at time of purchase, there's no way I can keep these when a primary feature doesn't work correctly and, according to other consumers, the issue hasn't been rectified. Maybe Sony will figure this out eventually but for now they're getting returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TigerCS, We regret to hear about your experience and the they wireless noise canceling in-ear headphones had to be returned. This is definitely not the customer experience we want you to have. Using the right size of earbud tips while wearing the them correctly is one of the resolutions that could have done: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. Our WF1000XM4 has a feature called Automatic Wind Noise Reduction that reduces wind noise and can be turned on using the Sony | Headphones Connect app.
Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
Vincent
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally a product that stays fit and comfortable in my ears. Great sound quality as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessM, We're glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Best noise canceling true wireless earbuds ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are great! They fit perfectly in my ear. No pain from listening for extended periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, Great! We're glad that you like the noise canceling function and fits perfectly your ears. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch sound quality. Not cheap but worth it. Highly recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Makes work easier
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ever, cuts out all the noise in the office around me. Makes it so much easier to work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Plfj, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Worth the Money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been buying bluetooth earbuds for my phones for 13 years. I have used multiple brands and I fully support this set of sony bluetooth earbuds. I comprend the price, but of course I would rather it be cheaper.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi k1ace, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Sony knows how to make sound better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is amazing Sony in ear headphone among my high end audio headphones, it’s fit comfortably with no sound escape. Designed is nice and not bulky like the other brands,batteries are last longer than ten hours,charging is quick and convenient in a nice case with usb C cable (short). I only used it for listening to music but it’s not for telephones. This is the one to add to my collection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audiolistener, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
These are great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, the noise cancellation is great and the quality is very impressive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ronaldo, we're glad you like the noise canceling feature of our product. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! ~Earl
Amazing ear buds!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are truly some of the best earbuds I’ve ever owned. Sound is amazing, noise cancelling works very well. Comes with 3 different sizes of tips so you get the best fit. Good job Sony!
I would recommend this to a friend- Pros mentioned:Sound quality
A+ noise cancelling!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is fantastic. The fit is nice and the charging case is really great. I like the matte finish on everything. No fingerprints show.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lyric, we're glad you like the noise canceling feature, the fit, and the charging case of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Bass
great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are excellent, great bass for their size and work well on Bluetooth. no issue while working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gporter0311, We are happy that you like the bass quality and Bluetooth connection of your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Anc, Bass, Sound quality
Dope headphones!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing the clarity, bass, and anc are too knotch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bruhman, we're glad you are enjoying our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! Very great sound quality, I’ve paired these with my iPhone. The only downside is the music app you download to connect to and mess with EQ. It’s a little weird and difficult to connect to but once you do, it’s good to go. The charge lasts forever as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maranda, Great! We're happy to hear that you like the sound quality and battery life of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin