Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless earbuds available. I tried all the top earbuds brands out there but none compare to the sound quality of this Sony beauties.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mori, Great! We're glad you like the sound quality of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Great sound and application
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound just like its big brother however my ears hurt. If you sit these properly, my tiny ears are too small to accept the entire piece and it hurts a bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stelyos,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of the fit and comfort. For optimum performance, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Hope this improves your experience. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best earbuds i ever had
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the earbuds but they looked weird to me. But the sound is amazing
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Didn't work for me
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They had good sound, but they didn't fit my ears and felt heavy to me
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, and the noise canceling is top notch.
I would recommend this to a friend - Pros mentioned:Sound quality
Best wireless earbuds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these are amazing. By far my favorite ear buds on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanB, That's cool! We are thrilled to hear you feel the WF-1000XM4 is the best sounding truly wireless earbud headphones that you've owned and you're enjoying excellent audio, noise cancellation, and overall features. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
A heightened sense of musicality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a musician, I have tried many different pairs of over-ear, in-ear wired, and true wireless headphones. True wireless has been my preferred music listening earphone, as most of them are getting pretty decent in terms of sound quality. For quite some time I have been searching for a true wireless earbud that can be comparable to some “audiophile” grade over ear headphones. I’ve finally found them. While the soundstage on these can’t quite be compared to over ear headphones, essentially everything else can. Clarity, tonality, timbre, and dynamics are all fantastic. They are tuned in such a way that works with all types of music. What surprised me the most was the instrument separation. These are wonderfully musical headphones that I would recommend to anyone wanting an “end game” true wireless earbud. I also love that the app is optimized for iOS. It works great and makes these earbuds well worth the money. Much better than the Samsung true wireless earbuds where some don’t even work with the iOS app. If you want the best sounding true wireless earbud, these are it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zifuzo, thank you for your 5-Star rating! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony for the win
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds you could buy. Good sound and quality. What more could you ask for
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rodney, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Over hyped
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I chased these around town for a couple of weeks, finally drove 45 minutes away to get them. I guess with all the hype, I was disappointed. I mean, I guess I was expecting out of this world noise canceling and awesome sound. I can honestly say my Samsung Galaxy Buds Pro sound better, and my Airpods have better noise canceling. Maybe its because I'm not an audiophile, but for the average ears like mine, less expensive earbuds sound better. If its pure sound you're looking for, get the Senheiser Momentum 2's. These are great if priced around $189. But competing against stiff competitors at that price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam thanks for your feedback. We're sorry if the noise canceling function did not meet your expectation. This is definitely not the experience we want you to have. Have you downloaded the Headphones connect app? it has equalizers and settings you can adjust or customize to fine tune your music. You can also adjust the noise canceling function and Ambient Sound Mode (ambient sound control) depending to your preference.
Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Comfort, Sound quality
Superb wireless earbuds!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version of these, the 3 I believe. These improve on everything!! The noice cancelling is great even at low volumes. Comfortable fit and very light weight. The music sounds amazing and without the outside noise it’s easy to get lost into your tunes. The charging time is very impressive. Had them for a week now and very very happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shippo, Amaziing! We're glad that you are enjoying your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
If you've used any AirPods - Stick with AirPods
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you intent to use these in any form of professional setting I wouldn't recommend these - especially if you have two phones like I do. Even aside from the swapping of devices, they are large and uncomfortable. I found myself constantly readjusting them and still never felt a good fit. When I talk, I have more bass in my voice and I could hear almost a tin can reverberation. It became frustrating at best. If you've used AirPods in the past (pro or otherwise) stick with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Isror, thanks for choosing and purchasing our industry-leading noise canceling earbuds. We're sorry to hear that you have issues with your SONY unit. Unfortunately, this unit does not support multipoint connection. You need to connect with your paired devices manually. Please check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240524.html
For issues when wearing the unit, Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
For issues during phone calls, please follow this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239090.html?search=call
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Best Bluetooth earbuds with wireless charging.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of right now I feel that these are the second best Bluetooth earbuds, that crown going to Bose QC 2. That being said, these have wireless charging which is a huge plus in-comparison.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ninbura, We're happy to hear this feedback! We're glad you like the wireless charging feature of these earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling technology! Pretty good sound. May want to get extra tips though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, Awesome! We're very happy to hear you're enjoying the excellent noise cancelling and sound quality of your new Sony WF-1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Fit
Noise Cancelling/Too Large for Small Ears
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was good. The noise cancelling was amazing. If you wear the foam ear buds. If your ears are too small then they can hurt. So I purchased different ear buds without the foam and over 50% of the noise canceling disappeared. They are too large to lay on for sleeping as well as if you have smaller ears. I had to return mine since they just didn’t work for me. But if you have mid to larger ears. You’ll be golden.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Twylight, we're glad you like the sound quality and noise canceling feature of our industry-leading noise canceling earbuds. We're sorry to hear that you had returned your SONY unit because of the issue with fit and comfort. As the unit comes with earbud tips in different sizes, it is recommended to check this when replacing earbud tips:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We hope you consider SONY again. ~Earl
- Pros mentioned:Sound quality
Great Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with these earbuds. Great sound and great fit. Very happy I bought them!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanK, We're glad that you like the fit and sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Grab these bad boys
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has done it again . The best noise cancelation! Top notch sound . Battery could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeS, Awesome! We're glad that you like the sound quality, battery life, and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Better than average...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low bass, okay microphone....earbuds charging issues....my Jabra elite75t and elite 85t have better sound and noise cancelation is alright....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asus, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Please ensure to download and use the headphones connect app, it has an EQ settings that you can use to customize the settings to fine-tune your music. The WF1000XM4 is designed to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort, Sound quality
Very good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and comfortable to wear for extended times. Overall I'm pleased. Not great bass but better than most of the other ones available.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AZRedNek,
Thanks for commenting! We are really thrilled that you are satisfied with the comfortable fit design, exceptional sound quality, and overall performance of our WF-1000XM4. For the Bass sound, these headphones feature an equalizer through the Sony Headphones Connect app that you can adjust to suit your music. You may check out the following link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html?search=equalizer
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html?search=equalizer
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
In the future you need information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality on these are superb! Especially how it blocks off sound. I recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deputymaster, Great! We're glad that you like the noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing.. the noise canceling is unparalleled!!! When active I cant even hear my lawnmower. You wont disappointed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cincityplayer, That's great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thanks for sharing this feedback. Jay