Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Lack Luster Overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds themelves were nice. They felt good and were comfortable. The ANC is amazing and shuts out nearly everything. Unfortunately, there isn't much praise to the sound signature. They sounds lifeless and boring. The bass isn't punchy, nor are the highs crisp. I appreciated that the packaging was very eco friendly. The case felt really cheap and fragile. Overall they were underwhelming and I will be returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HRDR, thank you for choosing and purchasing our product. We're glad you like the comfort and noise canceling feature of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with the sound quality of our product. When you want to prioritize the sound quality, select the “Priority on sound quality” mode using the Headphone Connect app. You can also isolate the issue by following this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html?search=sound%20quality
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is amazing! The sound quality is the best.
I would recommend this to a friend - Pros mentioned:Sound quality
Noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and responsive the app gives you a lot of options
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexO, Awesome! We're glad that you like the noise canceling function and use of headphones connect app. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Best ANC, but these dont last long
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have worn through 3 pairs in two years. The battery life usually gets really poor then the case will stop charging the buds. I really hope the next generation is better.
I would recommend this to a friend- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these a month or two now and experienced no issues. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DakotaE, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, great sound, great fit and feel for me.
I would recommend this to a friend - Pros mentioned:Sound quality
Really good ear buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good upgrade from XM3s. Smaller form factor and even better ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelN, We are glad to hear that! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Great sound, Small ear canals
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love these earbuds because their sound is unreal. However, i could never get them to fit correctly in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoveBunker, We're glad that you like the sound quality of your headphones. We're also sorry to hear if you're having difficulties getting them fit. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal
Hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
A+
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I’ve ever owned, definitely buying the xm5
I would recommend this to a friend - Pros mentioned:Anc
Highly recommended!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds! Highly recommended! The ANC is unmatched.
I would recommend this to a friend Good sound quality and headphone endurnace
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had zero issues so far, I wear these to the gym everyday, I run a lot with them, ad also use them for occasional commutes. No issues with them falling out even when getting pretty sweaty. Fine in light rain a few times as well. Had one time in months of daily use where one side didn't connect right away, just put it back in case and then was fine.
I would recommend this to a friend- Pros mentioned:Sound quality
Great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony great quality earbuds , have a crisp sound and loudness to them .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SalG, Great! We're glad that you like the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit, Price
DO NOT BUY
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good portion of these a made defective so you gamble the chance of having to make a return. The foam ear piece is awful, everyone who buys these also get third party runner ear pieces. Lastly that don't fit in the ear in the right angle so the justle out easily. Should not be worth more than $35
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Disconnect During Calls or Audio
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is over hyped. I bought it because of the battery life and noise cancelling, not really disappointed on that but the main issues are when you're making calls or listening to music, it will disconnect. That's really weird. This is the first time I'm seeing a Bluetooth doing this especially an high-end product of this caliber. I think I have to move on to another product at this time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oakley,
We do apologize for the inconvenience. To resolve your issue, please try to initialize the headset to restore factory settings.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Also, update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We appreciate your feedback and thank you for choosing Sony.
Regards,
David
- Pros mentioned:Sound quality
Worth the 199.00
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound. fit ears hard to fall out, great passthru cant eait to xm5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stich, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Enjoyable Ear Protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them for enjoyable ear protection at work, safe and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoriL, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way they sound, fit, they are an all around great earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeyT, Awesome! We are so glad to hear that you are happy with your new WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Sound quality
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good! Perfect fit. Sound quality is great. I really recomend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanetB, Thank you for the 5-star rating! We're glad you like the amazing fit and great sound quality of your Sony WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Sony Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, after going back-and-forth between these, and Bose which I technically prefer, I settled on the Sony. Although the noise cancellation is not as good as it is with Bose, these headphones do not disappoint. I would definitely recommend to a friend and to be honest the true reason for the purchase was because I really found these on sale for $75 less than the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernest, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great! I had the echo buds before this and these Sony buds are a huge upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlergHonk We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin