Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Senior Concirrge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earbuds I will recommend my friends and family
I would recommend this to a friend - Pros mentioned:Sound quality
Love it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my headphones without a doubt one of the best on the market!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis, Thanks for the feedback on the Sony WF1000XM4 Wireless headphones. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great Audio for high end buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio for high end earbuds. Bought this to try out the audio quality and noise cancellation and it’s amazing at both.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MIchaelL, Awesome! We're glad that you like the audio quality and noise canceling feature. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Connection
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelation, but one of the earbuds tends to disconnect when I’m on calls, not sure if it’s just my pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yorm, We're glad that you like the sound quality and noise canceling function. We're also sorry if one of the earbud disconnects when on call. This is definitely not the experience we'd like you to have. In the meantime, please also ensure that the software installed is updated. You may check the version using the Headphones Connect App. Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240507.html
Resetting and initializing the headphones is also a recommendation. Please refer to this link on how to reset or initialize the WF-1000XM4 earbud headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
I hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Case ID/Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality very happy with purchase highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeS, we're glad you are happy with the sound quality of your new earbuds! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony earbuds m4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have amazing sound quality top tier earbuds. Noice cancellation is elite. Should be your first choice well worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zaire, we're glad you like the sound quality of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Awesome Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, thanks best buy, Sound quality is awesome too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaminBangladesh, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony WF-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing headphones! I am very pleased with the sound and the optimization tech/feature gives these quite a boost in sound and dynamics. The app has a an ear analysis feature that tunes the headphones to your ear size. Do not overlook this as it makes a remarkable difference once activated. There is also an excellent equalizer within the app that has several presets and 1 manual and 2 customizable settings as well. Also a big plus! The audio optimization also lets you fine tune the sound to whatever streaming service you are using. A another huge plus!! The sound cancelling feature works very well when outdoors in windy conditions, otherwise, the ambient sound setting is the preferred one in my use. Sony has produced a great product here and I am always quite fussy and particular when it comes to headphones, but there are truly exceptional and a very good value!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soundguy2020, We are thrilled to know that you are very pleased with the sound and features of your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Best u can buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite pair of headphones. Sound quality threw the rough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LiyahB, we're glad you like the sound quality of our product. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing SONY! ~Earl
- Pros mentioned:Bass, Sound quality
Music is awesome, phone calls not so much
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for music and to use on phone calls on my Android when traveling and Zoom/Teams calls on my PC at home. The audio from these buds is phenomenal and very impressive. The sound is clear and bass thumps. I am very impressed. Unfortunately, using these on phone calls or on a Teams meeting is terrible. The audio is fine for me but my voice is terrible. The caller can barely hear me or there is a lot of background noise. Useless in the airport. I even tried them alone in my room with no background noise at all and the caller complained about the background noise. I mistakenly believed the noise cancelation filtered both sides of the call but apparently the noise is not being filtered effectively to the caller. I have been through the settings many times but cannot find anything to improve the quality of the calls. I ran several tests comparing the mic using the earbuds vs the built in mic on my Surface laptop. My voice always sounded better on the Surface, even with music playing in the background. Very frustrating as I have colleagues who regularly wear earbuds on calls and I can hear them fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoTeamsForMe, while we're glad that you like the sound quality, we regret that you're having issues when using these for calls. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
To troubleshoot the problem, please follow the steps here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
We also recommend ensuring the software is up to date. You can check the software version by launching Sony Headphones Connect app.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life, Sound quality
Sweet earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancellation is amazing. Not to mention the battery life lasts for days. My only issue with these earbuds is the size. Because of the size, it takes some adjusting to sit just right in the ear. I can wear these for hours with little to no ear fatigue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Orlando, Thanks for the awesome review/feedback. We're glad that you are having an amazing experience with the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Apple Check
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal product. The noise canceling is insane and next to none. Made me put the air pod pros down and move on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ricky,
That's very nice to hear! We're glad you like the noise canceling function of the headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Bass, Sound quality
Should satisfy anyone and everyone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound pretty darn audiophile worthy, with crisp but not fatiguing treble, and the mids aren't overbearing at least in my opinion. I love the equalizer in the app. For me I just needed to punch up the bass and they're good to go, with amazing noise cancelling too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beto, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Taintsticks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought with the airpods these things sound great but are uncomfortable so i returned them
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great head phones. Sound was amazing would definitely buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, JacobH! We're happy to hear that you like the amazing sound quality of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for your purchase and for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony 1004
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nicest anc headphones with excellent sound quality momey can buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianB, we're glad you like the sound quality of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really glad I bought these. Great sound and noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whitz, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound, great noise cancelling.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended. Sony still makes great audio/video gear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WhatWhatEh, Awesome! We are so glad to hear that you are enjoying your new WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Sound quality
Best ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling ear buds, with tight enough fit for walking around, much better than previous generation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZenMaster, we're glad you like the noise canceling feature of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY.. ~Earl
- Pros mentioned:Bass, Battery life
Life changing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is litteraly nothing I can complain about with these buds. I have tried Senheiser, Bose, Beats, Jabra, Samsung. None of them even come close to compairing. Good battery, amazing bass, crisp highs, thumping lows. There is an amazing companion app that allows you to tailor much of your listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
We appreciate the 5-star rating and we are glad you like the sound quality and battery performance of the headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!
Regards,
David