Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, thanks best buy, Sound quality is awesome too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaminBangladesh, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Best headphones I've ever had so far
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without a doubt the best of any of the versions Sony has put out definitely have to find these again to purchase. the new version is not as good everything went down in quality and it's saddening hopefully the next pair is much better than these and extremely greater than the new version
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Best earbuds yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for listening to music. Very comfortable to wear. Noise cancellation is amazing I really feel like I’m in a different world when I got these on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HabitatCat,
Great! We're glad that you are enjoying the sound quality, comfort, and noise canceling function of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Connection
Good but some major issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is petty but for $300 the box it comes in is unacceptable. For me they are very uncomfortable and always feel as if they are about to fall out of my ear. Has some connection issues at times, cuts off, and disconnects. The sound is good, the controls are good, the app is good. Bought the liberty pro 3s and they are a game changer as advertised, certived 5 stars.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KobeBean, thank you for sharing your feedback about your experience using our WF-1000XM4 noise-canceling Truly Wireless headphones. While we are glad that you like the sound quality, we regret to hear that they felt uncomfortable and had connection issues. This is definitely not the experience we'd like you to have with our products.
The WF-1000XM4 comes in various sizes of earbuds. Please select the earbuds that best fit and wear them correctly for a comfortable listening experience and to keep the headphones from falling out. For connection issues, please ensure you have the latest software installed. The software version can be updated using the Headphones Connect App. In addition, restarting or Initializing the headphones are also a recommendation.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
Resetting and initializing the headphones is also a recommendation. Please refer to this link on how to reset or initialize the WF-1000XM4 earbud headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
I hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Case ID/Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great head phones. Sound was amazing would definitely buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, JacobH! We're happy to hear that you like the amazing sound quality of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for your purchase and for choosing Sony! -Craig
- Pros mentioned:Sound quality
Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really glad I bought these. Great sound and noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whitz, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound, great noise cancelling.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended. Sony still makes great audio/video gear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WhatWhatEh, Awesome! We are so glad to hear that you are enjoying your new WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Sound quality
Sony 1004
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nicest anc headphones with excellent sound quality momey can buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianB, we're glad you like the sound quality of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
- Pros mentioned:Anc
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s no doubt that the ANC is the best around. The sound however is very lackluster, especially from a Sony product. Even with the ability to customize the EQ settings, I found the sound quality on par and sometimes below the AirPods Pro (that have been out for almost two years now). Another issue that I had was how sensitive the touch controls were. At times when I would adjust the buds in my ear it would either pause the music or turn on or off the noise canceling.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JCBB,
We appreciate the feedback regarding the sound quality. When you make initial settings for the Google Assistant on your smartphone, the function assignments to the touch sensors may change automatically. Check the function assignments to the touch sensors with the “Sony | Headphones Connect” app. For details on the “Sony | Headphones Connect” app, refer to the following URL.
https://rd1.sony.net/help/mdr/hpc/h_zz/
We appreciate your feedback and will surely take note of it as we always strive to make this a better experience.
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Fit
Sound great, but uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I loved these. I wish they didn't hurt my ears, because they sound SO good. But I can't and don't. No in-ears feel good - they hurt after a couple of hours. Ear canals are not round, they are oval or oblong shaped. Companies keep making round ear-cup/canal things...they do not feel good. But, apparently I'm in the vast minority...because companies keep making round cups. But these do really, really sound fantastic.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Morifias, Thank you for the feedback on your experience with your WF1000XM4. While we're glad you like the excellent sound quality of this unit, we regret to hear you're having some issues with the fit. I would recommend following the guidelines and instructional video on the link below to ensure the best fit and prevent the headsets from falling out.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Awesome Earbuds!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was debating these for a while because of price, that all changed when I finally purchased them and put them in my ears. They sound amazing! I listen to all different types of music and also use them to listen to the tv late at night and everything sounds so good, everything is so clear! ANC works really well, not perfect but they are earbuds after all and a lot better than anything else I've tried! I had the Original Galaxy Buds for the last 2 years and was happy with them, after they died I bought and compared these earbuds, the Galaxy Buds Pro and the Galaxy Buds 2. Even though these were a lot more expensive, it was worth every bit over the other 2! I also compared them to my wife's Bose Headphones and I was completely blown away by how these blew the Bose out of the water with ANC and overall sound quality! The app for the phone is easy to use and there's a lot of adjustments and fine tuning that you can make with the earbuds themselves in the app. Also pretty neat that the settings are saved to the cloud and will lock in when you connect it to other devices. I definitely recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WillF Great! We're pleased to hear that you like the noise canceling function, sound quality, and ease of using the Headphones Connect app. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony WF-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing headphones! I am very pleased with the sound and the optimization tech/feature gives these quite a boost in sound and dynamics. The app has a an ear analysis feature that tunes the headphones to your ear size. Do not overlook this as it makes a remarkable difference once activated. There is also an excellent equalizer within the app that has several presets and 1 manual and 2 customizable settings as well. Also a big plus! The audio optimization also lets you fine tune the sound to whatever streaming service you are using. A another huge plus!! The sound cancelling feature works very well when outdoors in windy conditions, otherwise, the ambient sound setting is the preferred one in my use. Sony has produced a great product here and I am always quite fussy and particular when it comes to headphones, but there are truly exceptional and a very good value!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soundguy2020, We are thrilled to know that you are very pleased with the sound and features of your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Way better than the others
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound… Lõvę the ambient sound volume and the voice pause…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi djsmerlot, We are glad to hear that! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
A great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great improvement over their predecessor. Sound is better. Noise canceling is better. They fit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jwlav, we're glad you like the noise canceling feature and the sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Good for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds sound great, they fit right in your ear and are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaejaunT, We are glad to hear that! You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Noise cancelation is amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good and the noise cancelation is amazing. Solid buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VernonV, We are glad that you like the sound quality and noise canceling feature of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
One of the best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and fits like a glove top of the line headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're glad that you like the sound quality and fit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Connection
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelation, but one of the earbuds tends to disconnect when I’m on calls, not sure if it’s just my pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yorm, We're glad that you like the sound quality and noise canceling function. We're also sorry if one of the earbud disconnects when on call. This is definitely not the experience we'd like you to have. In the meantime, please also ensure that the software installed is updated. You may check the version using the Headphones Connect App. Reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240507.html
Resetting and initializing the headphones is also a recommendation. Please refer to this link on how to reset or initialize the WF-1000XM4 earbud headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029
I hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Case ID/Number:
Issue:
Telephone Number:
Sincerely,
Erin
Best Earbuds I've Ever Hd
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the best pair of earbud I've ever had. I was reluctant to put so much money into a pair of earbuds as I've always been satisfied with a cheap pair but now can't go back. When my earbuds stopped holding a charge, Sony customer service gave me a new replacement pair. The time I had to use something else while they shipped me new ones was terrible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CriticalShopper, We are thrilled to hear that your new Sony wireless in-ear headphones are the best earbuds you have ever had. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Thanks Sony, and Best Buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds that sound fantastic, I couldn’t ask for better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rylee, We are glad that you like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent