Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Noise cancelation is amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good and the noise cancelation is amazing. Solid buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VernonV, We are glad that you like the sound quality and noise canceling feature of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Superb !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever owned. The sound and anc is superb. The phone calls are excellent too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fastbleck,
Awesome! We're glad you like the sound quality of the headphones! Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Good for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds sound great, they fit right in your ear and are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaejaunT, We are glad to hear that! You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Way better than the others
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound… Lõvę the ambient sound volume and the voice pause…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi djsmerlot, We are glad to hear that! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
One of the best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and fits like a glove top of the line headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're glad that you like the sound quality and fit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Good but overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Giving these 4 starts due to price. The noise cancelling, battery life and sound are great, though the max volume could be higher.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OneReign, We're truly delighted you appreciate the great noise cancellation, excellent battery, and incredible audio quality. You can adjust the volume of the headphones and the connected device according to your preference. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony! -Jess
Best Earbuds I've Ever Hd
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the best pair of earbud I've ever had. I was reluctant to put so much money into a pair of earbuds as I've always been satisfied with a cheap pair but now can't go back. When my earbuds stopped holding a charge, Sony customer service gave me a new replacement pair. The time I had to use something else while they shipped me new ones was terrible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CriticalShopper, We are thrilled to hear that your new Sony wireless in-ear headphones are the best earbuds you have ever had. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
The best earbuds ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Far and away the best ear buds I’ve ever used EVER Bose is not close
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TRex, we're glad you like our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Anc, Sound quality
Pricey but worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blown away by how great these are. ANC is solid. The talk to pause feature is a game changer! No need to pause. Just start talking and it pauses on its own. Wait a few seconds without talking and it starts playing again. Fantastic sound and good bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gundrrsnatch, Awesome! We are so glad to hear that you are happy with the noise cancelling and overall performance of your new WF-1000XM4! The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app.
Regards,
Carl
- Pros mentioned:Sound qualityCons mentioned:Connection
Great sound but painful in the ears for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and features are great but very uncomfortable. Painful after a few hours of use. Bought aftermarket ear tips just to tolerate them. Then they started losing connection regularly. All of this occurred in first 2 weeks. Bought the Bose QC 2s instead and they are AMAZING! I am still a huge Sony fan but these buds fall short for me personally due to the uncomfortable fit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Draconis, we're glad you like the sound quality and features of our industry-leading noise canceling earbuds. We're sorry to hear that you have issues with the comfort and connectivity with your SONY unit. It is recommended to follow this link when wearing the unit:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
For isolating connectivity issues, you can find this link helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html?search=skip
We have our Support team that is always happy to assist. If you require any additional support in regards to this product, you email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
- Pros mentioned:Sound quality
Thanks Sony, and Best Buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds that sound fantastic, I couldn’t ask for better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rylee, We are glad that you like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Not totally impressed.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these earbuds in every way except the noise canceling. I have been thinking that I am missing a setting or just have a bad set. Although noise canceling says that it is turning on, the amount of noise canceled while mowing the lawn is minimal. I even tried the larger ear tips but it did not help. I have not tried them on an airplane but I expect to be disappointed. I can still hear my office fan humming in the background. When I first got them I was disappointed in the sound until I adjusted the equalizer. They now sound beautiful!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TomC,
We are glad you're able to figure it out. We also recommend updating the software of your headphones. A firmware update improves the functionality and features of your device. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Cons mentioned:Ear tips
Absolute headache
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones broke after less than 4 month of use. If you buys these make sure you get the best buy protection plan as sony does not cover "physical damage". The glue holding them together literally failed and there's this tiny ribbon connector with tiny gold pins came disconnected. No way I can put it back together myself and it costs $100 at the only certified repair facility in the country. I had something similar happen with my airpods pros and apple replaced them on the spot; no questions asked. Save yourself the headache. Also, the stock ear tips suck and you WILL need to replace them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi READTHIS, thank you for reaching out to us. We are sorry to hear that your headphones broke after less than 4months. This is definitely not the experience we want you to have with our products and services.
We'd like to know more details from you when you contacted Sony. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the WF1000XM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Ray
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality of this product , the only issue I had was keeping them in my ears while running , also trying to adjust them I actually turn the sound off easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayV, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Best headphones I've ever had so far
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without a doubt the best of any of the versions Sony has put out definitely have to find these again to purchase. the new version is not as good everything went down in quality and it's saddening hopefully the next pair is much better than these and extremely greater than the new version
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Love them
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound great bass for a rap, edm, and pop music. For other types of music the app lets you eq for those types and works really well for iPhone not as fast as AirPods or beats but really well for a Apple alternative. Easily sounds better than both in my opinion base on my sound and music preference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Instanoodles, Excellent! We're glad that you are happy purchasing these WF1000XM4. We're also glad that you like the sound quality and EQ settings in the Headphones Connect App. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Ear tips
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really amazing earbuds that are absolutely worth the hype. They're pricy, but I think it's worth it for an everyday use item like these. My one complaint is that I'm not the biggest fan of foam eartips, but I got a pair of AZLA XELASTEC tips to replace them and now it's a perfect listening experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, we're glad you like our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and control features- love the options available
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diana, Thanks for leaving us such a great review on the WF-1000XM4! We are really delighted to hear you're satisfied with the incredible sound quality of your WF-1000XM4 Truly Wireless Noise Cancelling Earbud Headphones. Good to know you like the control features too. It sounds like we hit the mark with the WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like so much, the sound is perfect and is so practical
I would recommend this to a friend - Pros mentioned:Sound quality
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound and minimal footprint! Well worth the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattO, Awesome! We are glad to hear that you are happy with your purchase! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl