Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Sweet earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancellation is amazing. Not to mention the battery life lasts for days. My only issue with these earbuds is the size. Because of the size, it takes some adjusting to sit just right in the ear. I can wear these for hours with little to no ear fatigue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Orlando, Thanks for the awesome review/feedback. We're glad that you are having an amazing experience with the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! -Craig
- Pros mentioned:Bass, Sound quality
Should satisfy anyone and everyone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound pretty darn audiophile worthy, with crisp but not fatiguing treble, and the mids aren't overbearing at least in my opinion. I love the equalizer in the app. For me I just needed to punch up the bass and they're good to go, with amazing noise cancelling too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beto, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Music is awesome, phone calls not so much
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for music and to use on phone calls on my Android when traveling and Zoom/Teams calls on my PC at home. The audio from these buds is phenomenal and very impressive. The sound is clear and bass thumps. I am very impressed. Unfortunately, using these on phone calls or on a Teams meeting is terrible. The audio is fine for me but my voice is terrible. The caller can barely hear me or there is a lot of background noise. Useless in the airport. I even tried them alone in my room with no background noise at all and the caller complained about the background noise. I mistakenly believed the noise cancelation filtered both sides of the call but apparently the noise is not being filtered effectively to the caller. I have been through the settings many times but cannot find anything to improve the quality of the calls. I ran several tests comparing the mic using the earbuds vs the built in mic on my Surface laptop. My voice always sounded better on the Surface, even with music playing in the background. Very frustrating as I have colleagues who regularly wear earbuds on calls and I can hear them fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoTeamsForMe, while we're glad that you like the sound quality, we regret that you're having issues when using these for calls. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
To troubleshoot the problem, please follow the steps here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
We also recommend ensuring the software is up to date. You can check the software version by launching Sony Headphones Connect app.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money. I am normally a bose fan but after trying these out i was impressed at how much better they sounded.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimC, You've made an excellent choice! We're very pleased to hear you're enjoying the great sound quality of your new headphones and you feel that the price is worth it. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
The best earbuds ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Far and away the best ear buds I’ve ever used EVER Bose is not close
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TRex, we're glad you like our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like so much, the sound is perfect and is so practical
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and control features- love the options available
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diana, Thanks for leaving us such a great review on the WF-1000XM4! We are really delighted to hear you're satisfied with the incredible sound quality of your WF-1000XM4 Truly Wireless Noise Cancelling Earbud Headphones. Good to know you like the control features too. It sounds like we hit the mark with the WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing Sony! -Jess
Ray
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality of this product , the only issue I had was keeping them in my ears while running , also trying to adjust them I actually turn the sound off easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayV, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound and minimal footprint! Well worth the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattO, Awesome! We are glad to hear that you are happy with your purchase! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Sound quality
Great Audio for high end buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio for high end earbuds. Bought this to try out the audio quality and noise cancellation and it’s amazing at both.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MIchaelL, Awesome! We're glad that you like the audio quality and noise canceling feature. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Really good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good can use it any phone god sounds husband love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MirianH, We are glad that your husband loves his new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Sony earbuds m4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have amazing sound quality top tier earbuds. Noice cancellation is elite. Should be your first choice well worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zaire, we're glad you like the sound quality of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancelation performance are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlennM, we're glad you like the sound quality and noise canceling feature of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sick phones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sick headphones would greatly recommend....no problems after a yr
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianC, That's awesome! We are glad that you like your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Apple Check
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal product. The noise canceling is insane and next to none. Made me put the air pod pros down and move on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ricky,
That's very nice to hear! We're glad you like the noise canceling function of the headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Sound quality
Bad calls, great for listening to music or watchin
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for listening, but my pair in particular, caused a feed back to anyone on the other end of my phone calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 0abe, Thanks for sharing your experience with the WF1000XM4 Wireless headphones. We're sorry to hear that you're not fully impressed with it's performance. Try resetting your device to its factory default settings and check if the issue is resolved. https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
As a general recommendation and to get the most out of your WF1000XM4S, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102 Hope this helps. -Craig
- Pros mentioned:Sound qualityCons mentioned:Connection
Great sound but painful in the ears for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and features are great but very uncomfortable. Painful after a few hours of use. Bought aftermarket ear tips just to tolerate them. Then they started losing connection regularly. All of this occurred in first 2 weeks. Bought the Bose QC 2s instead and they are AMAZING! I am still a huge Sony fan but these buds fall short for me personally due to the uncomfortable fit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Draconis, we're glad you like the sound quality and features of our industry-leading noise canceling earbuds. We're sorry to hear that you have issues with the comfort and connectivity with your SONY unit. It is recommended to follow this link when wearing the unit:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
For isolating connectivity issues, you can find this link helpful:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html?search=skip
We have our Support team that is always happy to assist. If you require any additional support in regards to this product, you email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
- Pros mentioned:Sound quality
Good headphones for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are so comfy and sound amazing. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffy, We are glad that you like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Best ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling ear buds, with tight enough fit for walking around, much better than previous generation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZenMaster, we're glad you like the noise canceling feature of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY.. ~Earl
- Pros mentioned:Sound quality
Great Earbuds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really Good Earbuds. Quality and sounds is really good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GilbertoT, Thank you for telling us about your experience with your WF-1000XM4 earbud headphones. We are extremely pleased to hear how much you're enjoying the excellent features, especially the amazing audio and quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for giving the product a perfect rating! -Jess