Customer Ratings & Reviews
- Model:
- WF1000XM4/S
- SKU:
- 6462205
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Good sound quality, poor mic
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid buds overall. Just wish the microphone was better.
I would recommend this to a friend- Pros mentioned:Sound quality
Sick phones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sick headphones would greatly recommend....no problems after a yr
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianC, That's awesome! We are glad that you like your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancelation performance are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlennM, we're glad you like the sound quality and noise canceling feature of our product! Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Really good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good can use it any phone god sounds husband love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MirianH, We are glad that your husband loves his new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Good headphones for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are so comfy and sound amazing. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffy, We are glad that you like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Bad calls, great for listening to music or watchin
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for listening, but my pair in particular, caused a feed back to anyone on the other end of my phone calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 0abe, Thanks for sharing your experience with the WF1000XM4 Wireless headphones. We're sorry to hear that you're not fully impressed with it's performance. Try resetting your device to its factory default settings and check if the issue is resolved. https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
As a general recommendation and to get the most out of your WF1000XM4S, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102 Hope this helps. -Craig
- Pros mentioned:Comfort, Sound quality
Great Noise Cancelling Earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Sony to replace my Airpod Pro. Much better sound and noise cancelling performance. The Airpod Pro is a bit more comfortable to wear and more natural when using the ambience sound feature. Overall, I am very satisfied with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BertC, We're very grateful for this positive feedback on the WF-1000XM4 Wireless Noise-Cancelling Headphones! WF-1000XM4 truly wireless headphones combine industry-leading noise cancellation1 with high-quality sound, smart listening features, water resistance, all-day battery life, and long-listening comfort. Thank you for choosing Sony. Jay
- Cons mentioned:Volume
Beautiful but a waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They tried to win the isolation and they did with the price of making them uncomfortable to be worn for long. The volume on media is really low. Beautiful but a waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Best,
Thank you taking the time to write this review. We're sorry to hear the discomforts and audio issues that you are experiencing with the WF1000XM4. As a suggestion, to reduce discomfort while wearing the headphones, twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. For the proper sound quality, please make sure that headset is properly worn on your ears. Using the “Sony | Headphones Connect” app allows you to customize the equalizer setting to tailor fit the sound according to your liking. For low sound issue, please try some of the steps on this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
2 Years later....
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is for those who are looking for longterm earbuds. These certainly are NOT for you. Just over two years into owning these, my right earbud now only lasts for 30 minutes, while my left one remains near the same as when I putchased these. This battery issue is running rampant through alot of folks who have purchased this model. The previous model had the same issue, and i dont see any reason why thr xf5 wont have the same issues either. For what it's worth, for the sound quality by itself, is top shelf. You will not have a better sound experience with any other wireless bud on the market. Thay alone earns them 2 stars. Unfortunately the short lifespan keaves a very bitter taste in my mouth. I loved these and sony would have had me for life if i didnt spend 300 dollars to barely get 2 years out of these. Im not making the same mistake twice
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great sound, adaptive sound was buggy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comparing these to my Galaxy buds pro, they have some strengths and weaknesses. Sound quality wise, these are better than the Galaxy buds pro. Its a cleaner sounding iem with more control via sony's app Build and fit is also pretty good. The galaxy buds pro fit my ear shape better but the these fit my ear canal better. Feature wise, the sony had better anc but also dropped out here and there. Also the adaptive sound would randomly change. Probably a software bug, but the Galaxy buds pro were a better experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eudis, We're glad that you like the sound quality, build, and fit. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent Sony product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound, great noise canceling and awesome build quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CPellone,
Fabulous! We are extremely pleased to hear your satisfaction with the exceptional sound quality, industry-leading noise canceling function, and superb build quality of the WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever owned and ive owned about 7 pair wireless buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cedymac, We are thrilled to hear that your new WF-1000XM4 in-ear headphones are the best headphones you ever owned. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great Earbuds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really Good Earbuds. Quality and sounds is really good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GilbertoT, Thank you for telling us about your experience with your WF-1000XM4 earbud headphones. We are extremely pleased to hear how much you're enjoying the excellent features, especially the amazing audio and quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
These are comfortable to use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable and sound great. The noise cancelling works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey James,
Amazing! We are so happy to know your satisfaction with the incredible sound quality, very comfortable fit design, and superb noise canceling feature of the WF-1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sounds quality is very good and comfortable to use
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, SauvT! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for choosing SONY! -Craig
- Pros mentioned:Sound qualityCons mentioned:Fit
Simply.. amazing
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these just before flying out for vacation and the sound isolation is AMAZING. You can’t hear a thing when it’s active. These are simply incredible. Down fall out or mow at the gym. And amazing while cutting grass. Pricey, but worth it. Would definitely buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Matt, Thanks for sharing your awesome experience with your new Sony wireless noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Nice job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of ear phones nice sound quality and easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Locodude, We're glad that you are enjoying the sound quality and ease of use. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Definitely one of top 3 best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great aound quality just a little too big for my ears.
I would recommend this to a friend - Pros mentioned:Sound quality
Fantastic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yhey Work the way you would want a higher end ear bud to perform. perhaps you should try it out for yourself
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Okirk,
You made the right choice with the Sony WF1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for more than a year and xouldnt be happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sblitz, We are glad that you are happy with your Sony wireless wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent